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    • Availability to work weekends and bank holidays throughout the season, including festive periods.
    • 33 days paid annual leave (including Bank Holidays) + 4 paid…
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    • This is a process that requires you to handle goods with care; It can be a game of skill and speed as you ensure the right products go in the right bags, but…
    • Successful candidates will be required to complete relevant safeguarding and enhanced DBS checks, including a check of the children’s barred list._.
    • This is a forward facing customer role which requires friendly and helpful interaction with the general public, the ability to calmly and efficiently deal with…
    • All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check.
    • Optional weekend shifts available on a volunteer basis.
    • 28 days’ paid holiday (incl. bank holidays) and workplace pension.
    • Direct sales: 1 year (preferred).
    • Free Bigham’s meals to take home.
    • Overtime paid at over £20 per hour, paid at 1.5x the hourly rate.
    • With all components prepared and cooked, you’ll assemble…
    • This is a full-time role, Monday to Friday with occasional weekend work required (Overtime applies).
    • 5 paid sick days per year.
    • As an Adult Care Worker, you will be out in the community visiting clients in their own homes and providing the highest quality of care and support possible.
    • Valid Driving Licence: Must hold a full UK or EU driving licence for a minimum of 1 year, with no more than 6 penalty points and no active disqualifications.
    • Shifts will vary to accommodate park opening hours, including early mornings, late evenings, weekends, and bank holidays.
    • Team Leadership and Supervision:
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    • Experience working in a care home or with older adults.
    • Work closely with care staff to ensure residents receive appropriate nutrition.
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    • Flexible to work a variety of shifts, including weekends.
    • Supporting the Shop Manager in the smooth daily operation of the bakery.
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    • Flexible to work a variety of shifts, including weekends.
    • Supporting the Shop Manager in the smooth daily operation of the bakery.
    • We design, import and sell wooden furniture and home accessories to residential customers, both in-store and across the UK via our website.

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Job Post Details

Temporary Customer Support Agent (weekends) - job post

Heidi
63 Queen Square, Bristol BS1 4JZ
£26,500 a year - Full-time
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Job details

Pay

  • £26,500 a year

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Every weekend
  • Holidays

Location

63 Queen Square, Bristol BS1 4JZ

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Company pension
  • Health & wellbeing programme
  • Company events

Full job description

About Heidi

Heidi exists to help more people discover the power of the mountains. We launched in 2018 (formerly Ski Zoom), and we've been shaking up a very traditional ski holiday industry ever since. Our clever tech helps skiers find hidden gems alongside the classics, and book them in a way that actually suits them.

We're an ambitious challenger brand with a brilliant culture. We ranked 63rd in the Times top 100 fastest-growing UK companies, secured £5.6 million in investment, and just had our most successful season yet. Now we're growing the team, and we want people who are excited to grow with us.

The Role

Working within a friendly team in our lovely office on Queen Square, you'll be responsible for making sure all of our ski trips run smoothly, and that our customers have a brilliant post-booking experience. Expect a steep learning curve in a fast-paced environment.

As a ski tour operator, we are super busy over the winter, with all our customers travelling over the winter season. We are looking for smart, customer-focused professionals to support our full time team over the winter period. This role is a temporary position ideally starting in mid September- late October. Successful applicants will work a 5 day week, with 2 of these days being Saturday and Sunday. There will also be options for part time if needed.

What winter looks like here

It's busy. Properly busy. Priorities change quickly and no two days are the same. But peak season is also when Heidi is at its best. Teams pull together, everyone backs each other up, and we celebrate the wins with socials, recognition and plenty of laughs.

If you thrive when it's hectic and love helping people, you'll love it here.

What you'll be doing

  • Supporting customers by phone, live chat and email throughout the season
  • Helping before, during and after trips, from pre-departure questions to in-resort issues
  • Staying calm during live disruption and owning problems until they're solved
  • Learning our products and systems quickly
  • Owning your performance metrics: response times, satisfaction and resolution rates
  • Pitching in wherever the team needs you
  • Sharing ideas to help us improve. Many of our best fixes come from the people talking to customers every day

What you’ll bring

You don't need ski holiday experience. Genuinely. We'll teach you everything about ski holidays. What we do need:

  • Customer support experience. You've solved real problems for real customers, and you care about doing it well
  • Resilience. Tough conversations happen. You reset, ask for support when you need it, and keep showing up with empathy
  • Genuine care. You actually want to help people. It's just who you are
  • Speed. You learn quickly, ask good questions, and pick up the phone on the second ring
  • A pitch-in attitude. You spot what needs doing and get it done
  • Availability to work weekends and bank holidays throughout the season, including festive periods.

The interview process

  • TA Screen (30 mins) with Luke, our TA Lead
  • Onsite Interview (90 mins) with Victoria (Customer Support Manager) and a Customer Support Team Leader.
  • Culture interview (30 mins) with Alexander (Co founder).

Why work with us?

  • £26,500 salary
  • 33 days paid annual leave (including Bank Holidays) + 4 paid “me days.” (prorated)
  • A chance to build something great and work with a fantastic bunch of people.

Our Commitment to Inclusive Hiring

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to age, ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

Job Type: Full-time

Pay: £26,500.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Health & wellbeing programme

Ability to commute/relocate:

  • Bristol BS1 4JZ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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