We’re on a journey to shape the future of policing in our three counties and we want you to be part of it.

We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.

We want to show our staff that they’re valued, which is why we offer generous annual leave entitlements, flexible working opportunities and access to a host of staff associations to ensure you get the support you need when you start your career.

Please submit your application as soon as possible - We are working towards intakes in June, September 2027 The final closing date for applications is 12:00 noon on Sunday 31st January 2027

There are opportunities for career advancement within the OCC (Operations & Communications Centre) for those who wish to develop further, into roles such as Dispatchers and Supervisors. We are interested to hear from you if you are looking for a new career or a career change.

The main purpose of the role is to receive and record emergency and non-emergency requests for policing service, determining the level of response required and providing resolution at the first point of contact, where appropriate.

We are seeking keen, committed and talented individuals to join us within our state of the art Control Room based on our Headquarters site at Hindlip Park, Worcester.

We expect successful applicants to commit to a minimum of 2 years with the control room. In exchange for your commitment, we will offer you excellent terms and conditions, training and career prospects.

This role is subject to an assessment centre prior to the interview (on different days)

Why work for us?

• 24 days Annual leave (increasing to 29 after 5 years’ service) + bank holidays
• Generous pension scheme
• Health and wellbeing, occupational health services, staff networks and an Employee Assistance Programme.
• Police Mutual, affordable private healthcare and other savings.
• Gym membership discounts.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card – over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use myBop)

Internal applicants who need redeployment will be offered positions ahead of other candidates, subject to them passing a selection process

• Photo ID will be required at interview so please follow this link if you do not have a photo driving licence or passport (can be expired)