Whipsnade Zoo jobs

Job Title: General Team Member

Job Purpose

The Team Member is responsible for ensuring the safety, security, and smooth operation of the facility. The role involves supporting service users (SU) or residents, maintaining the premises, responding to emergencies, and carrying out administrative, housekeeping, and meal service duties to provide a safe, clean, and comfortable environment.

Key Responsibilities

• Monitor CCTV and security systems to maintain the safety and security of the premises.
• Conduct regular patrols and inspections of the building and surrounding areas.
• Ensure all access points, doors, and windows are secure.
• Report and document any security concerns, incidents, accidents, or suspicious activities.

• Prepare and serve meals including breakfast, lunch, and dinner in accordance with service requirements.
• Follow all food safety legislation, policies, and hygiene procedures.
• Maintain cleanliness and presentation standards within dining and food preparation areas.
• Ensure dining areas remain clean, tidy, and welcoming at all times.

• Provide assistance and support to service users or residents as required.
• Respond promptly and professionally to enquiries, concerns, complaints, and requests.
• Promote the wellbeing, dignity, independence, and comfort of residents throughout the shift.

• Carry out minor maintenance tasks including replacing light bulbs and addressing basic maintenance issues where appropriate.
• Identify, report, and escalate maintenance concerns promptly.
• Ensure facilities remain safe, operational, and fit for purpose.

• Maintain cleanliness of communal areas, bedrooms (where required), and shared spaces.
• Replenish supplies and ensure stock levels are maintained.
• Ensure the environment remains clean, tidy, safe, and presentable.

• Respond effectively to emergencies including medical incidents, fire alarms, safeguarding concerns, and other urgent situations.
• Follow emergency procedures, risk assessments, and health and safety policies.
• Take appropriate action to protect service users, residents, staff, visitors, and property.

• Maintain clear and effective communication with colleagues and management.
• Report incidents, maintenance issues, safeguarding concerns, and operational matters accurately.
• Participate in effective shift handovers and maintain accurate records where required.

Person Specification

Essential Skills and Experience

• Good communication and interpersonal skills.
• Ability to work independently and manage responsibilities during shifts.
• Knowledge and understanding of health and safety procedures.
• Ability to remain calm and respond effectively during emergencies.
• Basic maintenance, housekeeping, and cleaning skills.
• Good organisational, time management, and record-keeping abilities.
• Flexible and reliable approach to work.

Desirable

• Previous experience within hospitality, hotel services, support work, care, or customer service environments.
• First Aid training or certification.
• Fire Safety Awareness training.
• Experience working with vulnerable adults or residents.
• Food Hygiene / Food Safety certification.

Working Hours

A flexible approach to working hours is required, primarily involving evenings, weekends, bank holidays, and public holidays, in line with service needs.

Mercure Hatfield Oak Hotel is the ideal base to explore the south of England and London. Nearby you will find many attractions including stately homes, the historic city of St Albans, designer shopping, museums, the famous Woburn Safari Park, Whipsnade Zoo and much more!