Customer Security & Safety Ambassador

Permanent
Location: Kings Cross, London
Hours: Full time, 42 hours a week, 4 on, 4 off, days and nights – 07.00am-19.00pm and 19.00pm-07.00am
Pay: £15.02 per hour

Join Our Team as a Customer Security & Safety Ambassador!

Step into a role where your presence truly matters. As a Customer Security & Safety Ambassador, you'll join us providing security for one of the world's most inspiring global tech brands - a household name known for its inclusive culture, exceptional benefits, and genuine commitment to supporting people to thrive. This is an exciting moment to join, with the opportunity to help shape the future of security standards for a company that millions trust every day.

In this role, you'll be a calm, confident, and proactive guardian of a dynamic, fast‑moving environment. You'll create a welcoming, reassuring atmosphere for visitors, staff, and contractors while helping to protect cutting‑edge facilities and the people who rely on them. Your ability to stay aware, respond thoughtfully, and take initiative will make a meaningful difference in keeping everyone safe.

Every day brings variety, connection, and the chance to work closely with a supportive team that values your judgement and encourages your growth. If you're looking for a role where your contribution is visible, valued, and part of something bigger, this is an incredible opportunity to join a company shaping the future.

About the Role:

As a Customer Security & Safety Ambassador, you will be responsible for:

• Highly Visible Security Presence: Maintain a highly visible, proactive security presence on and around the site, focusing strongly on effective access and egress controls.
• Event Support: Facilitate smooth access control flow during on-site events and serve as the primary point of contact for any event-related emergencies.
• Security Control and Monitoring: Actively support the site's security operation, including collaboration with the Security Control Room (SCR) and Security Services Centre (SSC). Duties involve assisting with the review, recording, escalation, and reporting of incidents, as well as fault detection.
• Physical Security Checks: Perform detailed physical security checks, including investigating unusual conditions, documenting damage to perimeter and buildings, and confirming the secure lock-down of all facilities.
• Emergency & Incident Command: Act as a primary first responder for all pre-planned or significant security events. Immediately take command of the scene (or situation) during emergencies, ensuring effective liaison with the Security Control Room (SSC), GSOC, and external emergency services (Police, Fire, Ambulance)
• Stakeholder Collaboration: Maintain continuous, clear, and professional communication with all security partners and occupier service teams, ensuring they are consistently updated on critical operational developments.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits– Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development– we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing– Life assurance scheme, access to mental health support specialists
• Access to an Online GPfor you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities– many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• Superior Customer Engagement: Excellent customer service skills with proven experience in a high-traffic, customer-facing environment, effectively managing and interacting with a diverse range of customers and stakeholders.
• Attention to Detail & Vigilance:Highly detail-oriented with exceptional sensory acuity, essential for effective security monitoring and traffic management.
• Independent Leadership: Demonstrated strong leadership skills and the confidence to independently command and manage the Service Yards during emergency situations.
• Operational Adaptability: Ability to operate effectively and address immediate operational needs within a dynamic and fast-changing environment.
• SIA licence DS is ideal but not essential

Should you be successful, you will start with us and be in training for 2 weeks where you will be working Monday - Friday, 40 hours a week.

Please note that, successful candidates will be required to undergo periodic vetting checks during their employment. This is not a full vetting process, but a routine credit and directorship check and carried out every three years to ensure ongoing compliance with our security standards.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position; however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.