Ensure that at all times work is undertaken to the standard set by IDE, as expected by our customers.
Carry out the work in accordance with the instructions issued by the Operations Manager/Planner in a safe and cost effective manner.
Provide advice to customers on appropriate repairs and upgrades and confirm a quotation will be raised internally.
Fulfil our ‘duty of care’ by following our Preventive Maintenance commitment to our customers, by replacing worn or Change-Before-It-Breaks (CBIB) components, according to IDE schedules and guidelines
Ensure that customers are kept fully informed on the progress of work undertaken on site and advised when work is completed and shown what was done.
Ensure all site activities are carried out in accordance with the Company’s Health & Safety Policy and associated Method Statements and Risk Assessments, making sure there is no risk to self or others. Adhere to the customer’s own site procedures and Health & Safety rules.
Ensure that parts and equipment stock (primarily stock in vans) is stored and handled correctly, accounted for and reported accurately once used. Van stock must be maintained to the correct levels.
Doing what has been instructed and agreed, provide a reliable service to internal and external customers at all times.
Always reporting the status/completion to the office and customers, or, when circumstances change which could affect future planned work.
Adopt a “can do” approach with our customers, particularly in relation to prompt repairs using van stock.
Professionally represent our company, to promote and enhance its reputation.
Ensure all reporting is conducted as per IDE policies and procedures

Knowledge, Skills and Abilities Required:

“Can do” attitude, decisive with the desire to make things happen at a very fast pace and to challenge the status quo.
Willingness to take ownership of their allocated team and to stand up and be counted.
Strong customer focus, passionate about customers, and the service we provide both personally and through each of the engineers in his/her allocated team.
Credible and confident with customers.
A team player who likes to co-operate with leaders and colleagues.
An engineering background sufficient to deal with the technical aspects of installation and commissioning is desirable.
A structured and well organised approach, focusing on daily disciplines.
Work collaboratively with colleagues when required to ensure the most efficient approach for our customers.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.