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    • Contributing to the preparation of monthly management accounts.
    • Candidates with a background or general interest in accounts are welcome to apply.
    • Managing accurate processing of customer invoices and associated reconciliations.
    • Processing and allocating customer receipts and handling month-end tasks.
  • View similar jobs with this employer
    • Allocate receipts to customer accounts and investigate unallocated or unidentified payments.
    • Create and maintain customer, supplier and finance-related master…
  • View similar jobs with this employer
    • Maintain the purchase ledger, ensuring supplier accounts and financial records remain accurate and up to date.
    • Strong Excel and finance system knowledge.
    • Process accounts payable information, check invoices against supporting records and flag discrepancies for review.
    • Maintaining supplier accounts and responding to invoice and payment queries.
    • This role would suit someone with previous experience in accounts payable, purchase…
    • Reconcile supplier statements on a regular basis and manage supplier queries to ensure accounts remain accurate and up to date.
    • Reconciling supplier statements and accounts.
    • Reconcile supplier statements and accounts.
    • Reconcile bank accounts and financial records.
    • At least 2 years relevant and recent experience working with finance / accounts preferably using Xero.
    • Processing bank payments and daily bank reconciliation.
    • Assisting with general accounts administration and maintaining accurate financial records.
    • Processing purchase ledger invoices and ensuring supplier accounts…
    • Working closely with our Finance and wider project teams, you will help keep our accounts processes accurate, organised and running smoothly.
    • * Previous experience in accounts administration, accounts assistance, bookkeeping, credit control or a similar finance role.
    • Hours: Full-time | Permanent.
    • Preparing and sending accounts and tax returns, and following up on signatures.
    • Full on-the-job training, so you don't need an accountancy background to succeed…
    • 24 days holiday plus Bank holidays, increasing with service.
    • We’re looking for an Accounts Receivable professional to support the efficient and timely…
    • You will bring experience in accounts payable or a similar finance role, with a good understanding of the purchase-to-pay process and experience resolving…

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Job Post Details

Client Relations Administrator
Endurance Mortgages Ltd
Worting House, Church Lane, Basingstoke RG23 8PX
Part-time, Permanent, Full-time

Job details

Pay information not provided
Referral programme, Employee mentoring programme, Financial planning services, Company pension, On-site parking
Part-time, Permanent, Full-time
Worting House, Church Lane, Basingstoke RG23 8PX

Full job description

Overview
We are seeking a dedicated Client Relations Specialist to join our dynamic team. This role involves engaging with clients to foster strong relationships, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess excellent communication skills, experienced in using Microsoft Office, and have a keen eye for detail. This position offers an opportunity to develop your career within a supportive environment that values proactive service and client satisfaction.

Duties

  • Manage and respond to client enquiries via phone, email, and other communication channels with professionalism and courtesy.
  • Conduct data entry accurately to update client records and maintain database integrity.
  • Analyse client feedback and interaction data to identify opportunities for service improvement.
  • Assist in upselling additional services or products that align with client needs, enhancing overall customer experience.
  • Build and maintain strong relationships with clients through personalised communication and follow-up.
  • Collaborate with internal teams to ensure client requirements are understood and met effectively.
  • Support the onboarding process for new clients, ensuring a smooth transition and positive initial experience.

Skills

  • Proficiency in data entry with high attention to detail.
  • Excellent phone etiquette coupled with strong verbal and written communication skills.
  • Analytical skills to interpret data and generate actionable insights.
  • Proven ability in upselling products or services while maintaining customer satisfaction.
  • Strong organisational skills, with the ability to manage multiple client accounts efficiently.
  • Ability to work independently as well as part of a team in a fast-paced environment. This role is ideal for individuals who are passionate about delivering exceptional customer service, possess excellent interpersonal skills, and are eager to contribute positively to our organisation’s success.

Job Types: Full-time, Part-time, Permanent

Pay: £22,893.75-£30,000.00 per year

Expected hours: 20 – 37.5 per week

Benefits:

  • Company pension
  • Employee mentoring programme
  • Financial planning services
  • On-site parking
  • Referral programme

Work Location: In person

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