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Job Post Details

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Receptionist 27.5hrs p/w (with progression on to Reception Manager) - job post

Feel Good Balham
London
£12.25 - £15.75 an hour - Permanent, Part-time

Location

London

Benefits

Pulled from the full job description

  • Employee discount

Full job description

Join a thriving holistic wellness centre in the heart of Balham.

We are a well-established, award-winning Complementary Therapy Centre in Balham, just a short walk from the station. With 6 beautiful treatment rooms, over 30 skilled therapists, and nearly 70 holistic treatments on offer, we are proud to be a hub for wellness in the local community.

We are currently seeking a highly organised, detail-oriented, and proactive individual to join our friendly and professional team. The successful candidate will initially begin in a reception role with full training and support, and will be promoted to Reception Manager upon successful completion of a probation period.

Role Overview

Position: Receptionist/Manager (following probation period)

Hours: 27.5 hours per week (set and non-negotiable)

  • Monday: 10:15am – 5:15pm
  • Wednesday: 5:15pm – 9:45pm
  • Thursday: 10:15am – 5:15pm
  • Friday: 8:15am – 5:15pm

Key Responsibilities

  • Act as the first point of contact for therapists and reception staff
  • Manage bookings and amendments (via phone, email, online, and in person
  • Handle payments and front-of-house enquiries
  • Maintain a consistently high standard of presentation at the front desk
  • Create and distribute monthly newsletters
  • Update website and schedule social media posts
  • Generate and analyse weekly reports
  • Liaise with prospective therapists and arrange viewings
  • Actively seek new therapists, clients, and suppliers
  • Attention to detail is essential in every aspect of this role, from accurate scheduling and communications to ensuring smooth day-to-day operations.

Requirements

  • Proven experience in a Receptionist or Front-of-House Manager role
  • Able to commit to the specified shifts long-term
  • Lives within 20 minutes travel time of SW12
  • Impeccable attention to detail and time management
  • Calm, confident multitasker with excellent organisation skills
  • Self-motivated and able to work independently
  • Strong computer skills and familiarity with digital tools
  • Social media experience preferred
  • Willingness to cover occasional holiday shifts
  • Interest in or knowledge of complementary therapies is a plus

What We Offer

  • A welcoming and supportive working environment
  • Discounted treatments
  • A structured path to promotion as Reception Manager
  • Opportunity to grow within a respected wellness centre

To Apply

If you meet the requirements and are available for the listed shifts, please email your CV and a cover letter detailing your relevant experience and explaining why you’d be a great fit for this opportunity.

Job Types: Part-time, Permanent

Pay: £12.25-£15.75 per hour

Benefits:

  • Employee discount

Application question(s):

  • Can you give an example of a time you took initiative to improve a process or solve a problem at work?
  • What experience do you have with managing social media or digital tools in a customer-facing role?
  • Do you have experience/knowledge of complementary therapies?
  • How long will it take you to travel to SW12 9RZ
  • How do you stay organised and manage multiple tasks when the front desk gets busy?

Work Location: In person

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