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Customer Administration Coordinator - Exports
Ipswich IP2
Full-time

Benefits

Pulled from the full job description
Employee discount
Company pension
Cycle to work scheme
Season ticket loan

Full job description

Customer Administration Coordinator - Exports

Location: Ipswich, UK
Department: Customer Services
Reports to: Team Leader Customer Administration
Contract: Full time, Permanent


We’re looking for an organised and customer-focused Customer Administration Coordinator - Exports to join our team in Ipswich.


Key Responsibilities:

  • Timely and accurate processing and submission of manifest and amendments (In compliance with international regulations such as FMC, AMS, JP24, CTPAT etc).

  • Keep up to date on industry developments, internal updates, SOP changes and relevant country regulation.

  • Liaise and provide support with offshore to ensure any queries are resolved in a timely manner via various in house communication tools.

  • Liaise with customers directly via service cloud, live chat and phone to assist is any customer queries.

  • Promote the use of ONE's digital platform and self services tools to ensure customer queries are handled efficiently.

  • Ensure all costs are recovered and invoices are raised inline with the customer and ONE's SOP.

  • Ensure quality standards and KPIs are met to maintain and enhance customers satisfaction.

  • Work internally with multiple departments to ensure the most efficient and updated processes are in place.

  • To actively build knowledge and understanding of separate roles to enable cross department assistance.


About You:

  • Strong customer service focus with excellent communication and interpersonal skills.

  • Previous experience in shipping, logistics, or a customer service administrative role (preferred).

  • Good understanding of import processes and documentation.

  • Confident using digital platforms and open to adopting new technologies.
    Detail-oriented with strong time management and problem-solving skills.

  • A positive attitude and willingness to learn.

  • Team player to work well in a team or on individual tasks.

  • Good attention to detail.


Why Join ONE?

At Ocean Network Express, we’re passionate about delivering world-class service and driving digital innovation within the global shipping industry. You’ll join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency.

  • Paid annual leave of 25 days per annum in addition to UK public holidays

  • Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.

  • Death in Service Benefit (x8 annual salary)

  • Employee Assistance Programme, with free independent confidential support and virtual GP services

  • Interest free annual travel season ticket loan

  • Annual Medical Health check

  • Annual eye test and contribution towards glasses for VDU prescriptions

  • Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card

  • Loyalty Award Scheme


Apply now by submitting your CV below. The closing date for this role is Sunday 18th January 2026.

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