area sales manager jobs

At Elmbridge we focus on customer satisfaction and our purpose is to help customers build with confidence and pride.

As a Customer Service Executive you will act as the first point of contact for our customers, taking orders via telephone and email, addressing concerns, providing information and facilitating resolutions promptly and efficiently.

You will be at the forefront of ensuring that our customers have a positive experience with every interaction they have. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position.

Objectives of this role

• Ensure a positive experience throughout the entire customer journey and for every stakeholder.
• To ensure customer orders are taken and processed quickly and smoothly.
• Provide accurate information about Elmbridge products and guide customers in making informed decisions. Prior experience is in the industry is desirable but not essential as full product training will be provided.
• Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
• Maintaining a deep understanding of our products, services and policies to address customer concerns effectively with empathy and professionalism.
• Responding to customer inquiries accurately and on time, through various channels, including phone and email.
• Escalating complex issues to higher authorities when necessary and following up on resolutions.
• Support the Sales Team in maintaining accurate records in the CRM, coordinating customer meetings and processing verbal orders taken by the Area Sales Managers.
• Support with outbound calling to potential new clients and follow up with quotes with a view to securing new business.
• Oversee and monitor the distribution of literature to customers.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Handle a high volume of customer contacts while maintaining quality service.
• Identify common customer issues and suggest improvements to enhance the customer experience.
• Contribute to weekly reporting for management

Required skills and qualifications

• 2+ years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
• Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
• Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
• Organisational and time management skills to handle multiple customer inquiries.
• Problem-solving skills with the ability to think on your feet.
• Being detail-oriented with a commitment to delivering high-quality service.
• Ability to work effectively in a team and cross-functional environment.
• Experience with Customer Relationship Management (CRM) software for streamlined customer interactions.
• Analytical skills for monitoring and analysing customer data and feedback to identify trends and opportunities.
• Proficient in the use of Microsoft Office, specifically Excel, Word and Outlook

Preferred skills and qualifications

• Knowledge of the company's products or services is desirable but not essential as full product training will be given.
• Proficiency in using customer support software and tools.
  
• Empathetic and patient approach while interacting with customers.
• Ability to multitask and prioritise multiple tasks.
• Knowledge of customer service processes and best practices.
• An ability to utilise your initiative to overcome problems.
• Ability to work with minimal supervision.