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Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As a 3PL Specialist or External Fulfillment Specialist you will be required to bridge the gap between Amazon Operations and that of the 3PL fulfillment centre.

As a 3pl Support Specialist you will be the point of contact for all Amazon departments who may have to contact the 3pl with queries from bin checks to transportation issues.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, of third party logistics (3PL)
• Use data analysis to identify ways to optimize safety, quality and productivity
• Resolution of operational problems in the flows to/from external service providers
• Resolution of problems that may require working onsite as a supervisor or auditor of the operations
• Acting as a point of contact through the communication between Operations and related partners, such as Supply Chain, Retail and Transportation teams.

A day in the life
You will have the opportunity to deal with daily tasks related to the 3PL's performance and will also have the chance to work on ad-hoc projects, new implementations and to draft ideas leading to optimization and streamlining.

This will often require deep dive of the issue and understanding root cause then working out best solution for resolution be it by using Amazon systems or by contacting the 3pl and asking them to support. Effective communication is essential and this can be at all levels within Amazon and the 3pl organization. This will at times include carrying out joint projects and investigations as well as carrying out training in Amazon process and use of Amazon tools.

About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.