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Job title: Circuit Provisioning Specialist

Job Type: Permanent

Hours of Work: Full time (37.5 hrs per week)

Location: Remote with occasional access to Conscia offices in Abingdon – Portchester - Royal Wootton Bassett

Reporting to: Head of Project Management

Salary range: Up to £40,000 p.a. plus Company Performance Bonus

About Conscia

Conscia is a leading provider of cybersecurity, networking, hybrid cloud, and observability solutions for mission-critical IT infrastructure in large European organisations. Conscia’s experts design, implement, and run innovative, customised IT solutions across cybersecurity, networking, hybrid cloud, and observability, supporting our customers throughout their technology lifecycles.

Founded in 2003, Conscia is owned by private equity investor Nordic Capital. With around 1,700 employees, Conscia serves large organisations in finance, healthcare, manufacturing, utilities, retail, and the public sector from offices in Belgium, Denmark, Finland, Germany, Ireland, Norway, Slovenia, Sweden, the Netherlands, and the UK.

People and Culture

We believe our company culture is part of what makes Conscia special: it’s part of what people love about working here. We’re dedicated to nurturing this positive and inclusive culture, so that people are empowered to bring their whole selves to work each day. Our goal is to foster an environment where people feel valued, heard, and supported, and where they can thrive and succeed. This is reflected in our values: Inspire Trust, Commit to Collaborate, Deliver on Promise, Learn for Life and Embrace Sustainable Change, as well as our EVP “Secure YOUR progress” which is based on the four pillars of Knowledge, Impact, Growth and Flexibility.

Role overview

We are seeking a Circuit Provisioning Specialist to manage the end-to-end delivery of business-grade connectivity services (e.g. leased lines, DIA, FTTP, Ethernet) and ensure their seamless integration into wider customer solutions. This hybrid role combines hands-on circuit provisioning coordination with broader project planning and supplier management responsibilities.

You will act as the key interface between fibre carriers, connectivity suppliers, and internal project teams, ensuring timely delivery, risk mitigation, and accurate documentation of connectivity assets.

Responsibilities - What YOU will be doing:

Circuit Delivery & Provisioning

• Coordinate full lifecycle of circuit installations from order to handover.

• Liaise with carriers (e.g. BT Wholesale, Virgin Media Business) to manage delivery timelines, resolve blockers, and escalate issues.

• Track dependencies, milestones, and risks (e.g. wayleaves, civils delays).

• Ensure circuits are tested, documented, and handed over cleanly to support/project teams.

Project Coordination & Supplier Engagement

• Align connectivity delivery plans with overall solution timelines.

• Interface with Solution Project Managers to integrate connectivity into master plans.

• Manage connectivity changes (adds, moves, renewals, ceases) and ensure contract updates.

• Provide structured support to customer issues related to connectivity delivery.

Asset & Contract Management

• Build and maintain a digital contract database for connectivity services.

• Track number, type, location, and contract details of all managed circuits.

Continuous Improvement

• Contribute to process improvements in delivery workflows and supplier engagement.

• Support documentation standards and internal coordination practices.

The Candidate – What YOU can bring to Conscia:

Desired skills, competencies and behaviours:

• 3+ years in telecoms provisioning, service delivery, or connectivity coordination.

• Experience with fibre carriers, ISPs, or telecom wholesalers.

• Familiarity with fibre products: Ethernet Access (EAD/NEA), DIA, FTTP, Leased Lines.

• Strong project coordination and stakeholder management.

• Excellent communication (written & verbal).

• Organised, detail-oriented, and able to manage multiple concurrent workstreams.

• Comfortable with technical terminology (e.g. NTE, ONT, bearer sizes).

• Proficient in tools like Salesforce, Autotask, ServiceNow, Excel.

Key Performance Indicators (KPIs)

• On-time delivery of connectivity components.

• Successful completion of change requests (adds/moves/ceases).

• Supplier escalation resolution time.

• Accuracy of connectivity contract database.

• Internal stakeholder satisfaction.

• Reduction in project delays due to connectivity.

• Customer satisfaction with delivery experience.

Benefits – What YOU can expect from Conscia:

We constantly review our benefits package to ensure our people are enabled to effectively fulfil their roles. Our current benefits package includes:

• 25 days of annual leave, plus bank holidays and a buy/sell holiday scheme where you can buy/sell up to 5 days each year

• A day off for your birthday

• Flexible working

• Up to 40 days of occupational sick pay

• Life assurance

• Private healthcare

• Electric vehicle lease scheme

• Bicycle purchase scheme

• Enhanced maternity and paternity pay

• Voucher rewards through YuLife

• A positive and supportive culture to help you bring your best self to work

• Ongoing support for your professional development

Ready to join Team Conscia? Please complete the application by attaching a copy of your CV as well as a cover letter.

Confidence can sometimes hold us back from applying for a job. There’s no such thing as a “perfect” candidate and we encourage you to apply even if you feel you don’t tick all the boxes, since at Conscia you will be supported to grow and thrive in your role.

We value diversity and want our people to bring their best to work. Please let us know if you may need any support or reasonable adjustments during the interview process.