back office jobs

Job title: Bodyshop Workshop Controller

Department: Activate Accident Repair

Hours: 45 hours per week

Salary: up to £45,000 plus quarterly bonus up to £700

Location: AAR Hampton, Unit A & B, Sandfield Industrial Estate, Hampton, TW12 2HR.

**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.

**Great career development opportunities – grow with us.

About the role

Ensure service and repairs are carried out effectively and accurately to achieve the highest possible standards for technical quality within the Bodyshop.

Benefits

• 33 days holiday (including bank holidays)
• Quarterly bonus scheme
• Personal health cash plan – claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

Key responsibilities

• Implement operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.

• Liaise with office logistics staff to monitor the number of vehicles coming into the site for repair.

• Optimum utilisation of resources within area of responsibility as set out in targets.

• Deliver exceptional customer service.

• Awareness and compliance with Health and Safety requirements in the workshop, and responsibility of personal protection equipment worn by the staff in the areas of responsibility.

• Responsible for notification of potential Health and Safety risk to the people who may be directly affected by the risk.

• Monitor and control workshop output and efficiencies.

• Verbal explanation of the repair procedure and process to the workshop and customers and variable levels of understanding.

• Implement the use of workshop equipment when allocating tasks.

• Ability to value a vehicle at a market value in order to determine the repairable economics of a damaged vehicle.

• Adhere to material wastage targets.

• Ensure no customer vehicle or contents is damaged/lost while vehicles under repair.
• Keeping the equipment maintenance schedule up to date.

Skills and experience

• An understanding of the repair industry, vehicle legislation and trade practices.

• Knowledge of all aspects of Health and Safety including an understanding of the provisions of E.P.A. and Risk Assessment.
• People Management Skills

• Computer literate.

• Strong leadership and coaching attributes.
• Organisational skills

• Knowledge of repair process.

• Vehicle construction knowledge.

• The ability to work under pressure, manage workloads efficiently and meet deadlines
• Excellent communication skills
• Commitment to maintaining high standards of workmanship and customer service
• A proactive attitude with a drive to improve processes and productivity

What We Offer:

• Competitive salary (DOE)
• Quarterly bonus scheme (up to £700 per quarter)
• Supportive and professional working environment
• Opportunity to grow with a dynamic and ambitious company
• Career development and progression opportunities

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 900 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose: Make someone's bad day better

Values:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm – make small improvements often.
• Win together – Be a team-player. Win together, learn together, respect each other.