business support administrator jobs

Job Description:

We're on the lookout for a proactive and strategic Salesforce Business Partner to join our team. You'll ensure our Salesforce platform aligns seamlessly with our business objectives, helping us maximise value across the organisation. Acting as the vital link between stakeholders and technical teams, you'll foster understanding, collaboration, and the successful implementation of Salesforce solutions.

You'll work closely with subject matter experts from various departments to gather, analyse, and document requirements, translating them into a clear change roadmap. Supporting and leading a team of three Salesforce Administrators, you'll collaborate with our development team to deliver impactful solutions. We're seeking someone with a solid Salesforce background, ideally with experience as an administrator or developer, who's eager to evolve into a more strategic, business-focused role.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Build and maintain strong relationships with business units to understand their Salesforce needs and challenges.
• Gather, analyse, and document requirements to deliver scalable, user-friendly Salesforce solutions.
• Support the planning, execution, and delivery of Salesforce projects, including updates and integrations.
• Drive user adoption through training, documentation, and ongoing support.
• Manage change implementation by communicating effectively and aligning stakeholder expectations.
• Ensure data integrity, security, and compliance within Salesforce.
• Lead and develop a team of three Salesforce Administrators, fostering high performance.
• Stay updated on Salesforce trends and best practices to recommend continuous improvements

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

• Strong knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, and Lightning Experience.
• Excellent communication, stakeholder management, and interpersonal skills.
• Proven experience in business analysis, requirements gathering, and translating business needs into technical solutions.
• Solid project management skills with the ability to oversee multiple initiatives.
• Knowledge of data governance, security principles, and compliance standards within Salesforce.
• Hands-on experience with Salesforce administration and/or development is preferred.
• Degree or equivalent in business, IT, or a related field, with relevant Salesforce certifications (e.g., Administrator, Business Analyst, or Consultant) is desirable.
• Demonstrated experience in a Salesforce Business Partner, Business Analyst, or similar role, with people management skills.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £60,000
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to ruth.tennant@axa-uk.co.uk.

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Who we are:

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.

Salary: Up to £60,000 dependent on experience