business support manager jobs

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.

Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.

Now we are looking for a Junior Partnerships Manager to help identify, shape, and grow the partnerships program. Location preference: Germany or the UK.

What You Will Be Doing:

• Support revenue from the partner channel. Work closely with the partnership team to deliver pipeline as well as revenue from assigned partners, and targets. Maintain accurate records of opportunities, forecasts and partner activities.

• Develop and grow the partner network. Research, identify and reach out to potential partners. Run targeted cold outreach (email, LinkedIn, events) to book discovery meetings and build a healthy partner pipeline. Help enable existing partners with sales and marketing materials so they can refer and resell Sumsub more effectively.

• Manage day-to-day partner relationships. Own operational contact with a portfolio of partners in Europe & the UK. Support partner onboarding, training and ongoing engagement (webinars, enablement sessions, co-marketing tasks). Respond to incoming partner enquiries, qualify opportunities, and coordinate next steps with Sales and Senior PMs.

• Improve how the partnerships team works. Contribute to the development and refinement of internal processes, CRM hygiene and partner reporting. Share feedback from partners and the market to help improve our offers, materials and playbooks.

About You:

• You have experience in partnerships, channel, SDR/BDR, or sales in B2B tech/IT/SaaS.

• Understand the difference between direct sales and channel/partner sales, and how partners generate pipeline.

• Confident with prospecting and cold outreach (email, phone, LinkedIn, events) and comfortable running first-line discovery calls.

• Experience working with or around partners in Europe & the UK; building partnerships from scratch is a plus.

• Interest or experience in fintech, payments, crypto/Web3 or compliance (KYC/KYB/AML) is a strong plus.

• Strong organisational skills: you can manage multiple partners, follow up consistently and keep the CRM clean.

• Clear communicator in English, both written and spoken; German language is a plus!

• Curious, proactive and target-oriented; you like owning a number and helping the team hit its goals.

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.

• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.

• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.

• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.

• Compensation. We offer fair and transparent pay, benchmarked to the market.

• Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.

• Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.

• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.

• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.

• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.

The hiring stages: TA screening -> Hiring Manager Interview -> Assignment -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.