business support officer jobs in Leeds

Location: On-site (Slaithwaite, Huddersfield)
Hours: 37.5 hours per week, Monday to Friday, 9am–5pm (Full Time)
Salary: £27,500 per annum (DOE)

About Us

Innerva is a UK-based SME specialising in the design, manufacture and distribution of Power Assisted Exercise equipment. As we continue to expand, we are strengthening our service and maintenance support to ensure customers receive responsive, professional, and reliable aftercare.

About the role

You will bring together customer service, service coordination and business administration, supporting our management, production, service and accounts teams. By taking ownership of routine administration and follow-up, you will help managers focus on running their departments and ensure information is accurate and available when needed.

This is a busy, hands-on role in a small manufacturing business where priorities can change throughout the day. You could be arranging an engineer visit, following up a supplier, updating an order or entering stock-check figures. The right candidate will need to be adaptable and flexible to the day-to-day needs of the business.

Key Responsibilities

• Coordinate service and maintenance activities, including engineer schedules and service paperwork.
• Liaise with customers regarding enquiries, orders, service visits and progress updates.
• Coordinate customer requirements, delivery and installation arrangements, and training sessions.
• Support purchasing activities, including raising purchase orders and communicating with suppliers.
• Arrange collections and deliveries, maintaining relevant transport and shipment documentation.
• Maintain accurate customer, supplier, service and operational records in business systems.
• Support stock checks through accurate data entry and updates to stock records.
• Provide day-to-day administrative support to management, including documents, reports and follow-up tasks.
• Assist with communication between departments and other administrative duties as required.

Skills & Experience

• Previous administration or customer service experience preferred
• Strong organisational skills and attention to detail
• Good communication skills, both written and verbal
• Comfortable managing multiple administrative tasks
• Flexible and willing to support different areas of the business where needed
• Confident using Microsoft Office and internal systems
• Ability to work well within a small and growing team

Desirable

• Experience using Sage or similar systems
• Experience using CRM or service management software

What We Offer

• Competitive salary
• Workplace pension scheme (after probationary period)
• 28 days annual leave entitlement, including bank holidays
• Private healthcare cover (after probationary period)
• Friendly and supportive team environment
• Training and development opportunities
• Opportunity to grow within a developing business
• Varied and rewarding role supporting multiple areas of the company

Application Process

To apply, please send your CV and a short covering note explaining why you would like to join Innerva, and what skills, interests or experience you would bring to the role. Applications can be submitted by emailing nirvair.kaur@innerva.com by 5pm on Wednesday 4th November.

Suitable applicants will be contacted for an initial telephone interview, followed by an interview at our Huddersfield office.

Application deadline: Wednesday 4th November (5pm)

Applications will be reviewed on an ongoing basis, and we reserve the right to close the vacancy once a suitable candidate has been appointed.

Pay: Up to £27,500.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Huddersfield HD7 5JS (required)

Work Location: In person