call center remote jobs

G MASS Consulting are seeking a dedicated professional to join one of our London Market Managing Agent clients as a consultant, on an initial 6-month contract.

This role will be to support the claims team with the end-to-end handling of claims from notification through to settlement, providing market support across Central Operations. The Junior Analyst will assist with claims administration, system processing (including ECF/CLASS), payment processing and queries, and will coordinate with internal and external stakeholders.

Key Responsibilities:

• Support the full claims process from receipt of claim notifications through settlement, ensuring timely and accurate handling.
• Assist in creating and maintaining accurate claims files and records in internal systems.
• Prepare and submit advice and collection documentation to the market via CLASS/ECF, and follow up for agreement.
• Liaise with the Insurance Accounts or Finance team to support timely claims payments and accurate posting.
• Handle routine internal and external queries from brokers, underwriters, clients, and Central Ops.
• Assist with periodic reporting, statistics, and basic analysis as required.
• Support aggregation reporting (e.g., BDX) and bordereaux activities as needed.
• Ensure compliance with market and internal policies, regulations, and reporting requirements.

Requirements

• Some claims experience within the Lloyd’s/London market or insurance operations desirable.
• Basic familiarity with ECF/CLASS or willingness to learn.
• Good IT literacy including MS Office; strong organisational skills.
• Clear and effective verbal and written communication skills.
• A proactive, flexible, professional and collaborative approach to work.
• Ability to manage multiple tasks, prioritise effectively, and escalate issues where necessary.

Benefits

Salary: to be discussed

Length: 6-month initial contract

This role can be both hybrid and remote