What is an administrative role? (With tips and a sample CV)

By Indeed Editorial Team

Published 28 April 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Graduates with a degree in business administration may qualify for a wide range of opportunities. This is because administrative jobs are common in many businesses. Learning about jobs that require administrative skills can allow you to discover one that best suits your interests and skills. In this article, we explain what an administrative role is, highlight a list of jobs that involve this type of work, explore how you can improve your administrative skills and outline a sample CV.

What is an administrative role in a business?

An administrative role involves a group of tasks related to the operation and maintenance of a business. The role of an administrator can depend on the type of business. Some common duties can include supervising the general operations of the entire business or a specific department. Administrators may also ensure that employees follow the company’s policies and procedures.

Related: A guide to administration vs. management in business

Jobs that require administrative work

Many jobs involve administrative duties and require employees to have administrative skills. Some examples of jobs where employees perform this type of work include:

1. Secretary

National average salary: £20,993 per year

Primary duties: The work of a secretary may vary depending on each company’s requirements. In some roles, they may schedule appointments, receive clients and process payments. Secretaries can also act as sources of information by answering customers’ questions. If the company is large, they may handle calls and direct them to the appropriate departments. Secretaries may also inform employees about meetings and record minutes. Maintenance of company records may be a part of this job description.

2. Restaurant manager

National average salary: £27,460 per year

Primary duties: A restaurant manager may hire and train restaurant staff, including cooks and service employees. They may oversee the delivery of food supplies and receive stock for the restaurant. If there are any customer queries, the manager may try to provide solutions that ensure customer satisfaction. In some cases, they may also handle the restaurant’s finances and propose a budget to the restaurant’s owners.

3. Customer service manager

National average salary: £28,533 per year

Primary duties: A customer service manager may interact with customers to handle complaints and returns. If the company has a customer service team, the manager may instruct and supervise the team members on how to interact with customers. They may also respond to customer questions through text, phone or email. In some cases, they can develop strategies that may increase customer satisfaction.

4. Hotel manager

National average salary: £31,315 per year

Primary duties: The duties of a hotel manager can include monitoring hotel services such as catering and accommodation and supervising events like conferences at the hotel. A hotel manager may also oversee staff supervision to ensure that employees maintain hotel standards. They may promote the hotel’s reputation by directing employees on how to escort guests. They may also try to discover areas for improvement in service delivery by creating surveys that the hotel guests can take. The manager can then use this information to suggest changes to the management.

Hotel managers may recruit new employees, and they may also organise and conduct training programmes to enhance staff performance. They can develop staff working schedules, including the daily rota, sick days, off days and annual leave for each employee. The manager may also play a key role in managing collecting payments from registers and handing them to the finance department.

5. Staff accountant

National average salary: £33,587 per year

Primary duties: Staff accountants may oversee basic accounting activities in a company. They may create financial reports, prepare and present budgets and perform bookkeeping functions. The staff accountants may also handle tax issues on behalf of the company, such as preparing tax returns. In some cases, they may perform auditing functions. Depending on the company’s size, the staff accountant may work independently or under the supervision of a certified public accountant.

6. Sales manager

National average salary: £38,339 per year

Primary duties: A sales manager may oversee the sales division of a company. They may hire and train new employees in the sales department. The company’s sales manager may also help the business achieve its objectives by creating strategies to increase revenue. They may also act as a link between the sales department and company executives by communicating information regarding sales quotas and company goals.

7. School principal

National average salary: £39,023 per year

Primary duties: A school principal applies business administration skills to maintaining a school. The principal may hire and manage school employees, enforce rules and act as a source of information for parents. Principals may also oversee the school budget and approve all expenses. They may host and attend school activities such as games, awarding ceremonies, parent conferences and board meetings. The principal can also create and enforce performance objectives for students and teachers. In an emergency, they may act as the primary instructor for employees and students.

8. Hospital manager

National average salary: £43,749 per year

Primary duties: A health administrator may oversee the maintenance and daily operations of a medical facility. They may order and receive equipment on behalf of healthcare professionals. They might also hire hospital support staff, such as cleaners. In some cases, the administrator may handle funding requests and meet with investors.

How to improve your administrative skills

Five ways you can improve your administrative skills are:

1. Organise yourself

Organisational skills can be an important part of managing administrative tasks. You can improve your skills by learning how to prioritise tasks and delegating minor duties to other employees. Organising your work can allow you enough time to manage emergencies efficiently if they happen.

Related: Common duties and responsibilities of an administrator

2. Participate in numerous projects

Being a team member in many projects can allow you to gain experience in many industries. You can do this by offering to help your supervisors or colleagues with their tasks. Participating in extra tasks can allow you to learn how to work as a part of a team. This can also help you find better ways to lead employees, which is important because administrative work may also require leadership skills.

3. Complete a training programme

A training programme can be a short course, a diploma, a bachelor’s degree or a master’s degree. Examples of relevant courses include a course in office management and administration, a business administration certificate, a diploma in office administration or a master’s degree in business administration. Taking such courses may show how serious you are about your career, which is attractive to recruiters. Having advanced qualifications may also allow you to apply for better positions.

Related: The best master's degrees to increase your earning potential

4. Attend professional events

Local associations may organise conferences and events where many administrators can network and learn from each other. Such events may allow you to learn about the latest trends in administrative work and how to perform your job more efficiently. You can also gain new skills and learn about the advanced technology that other admins may find useful. At professional events, you can meet administrators working in areas with which you’re unfamiliar. Learning about all the types of administrators that exist can allow you to find the role that best suits your interests and skills.

Related: Administrative skills: definition and examples

Sample CV for an administrative job

An example of a CV for an administrative role is:

Jane Brighton
London, United Kingdom
+44 (0)20 0931 0574


An experienced office administrator with seven years of experience working in schools, restaurants, finance companies and insurance businesses.


  • team leadership

  • work documentation

  • sorting and labelling

  • employee motivation and training

  • project coordination

  • policy implementation

  • technical support

  • strategy formulation and execution


General Hospital
Health administrator
January 2016–present

  • establish workflow processes and monitor the daily functions of the hospital

  • train administrative employees in company policies and functions

  • handle hospital inventory activities, such as ordering, stocking and receiving items

  • communicate hospital requirements with various departments

Community Secondary School
School administrator

February 2015–December 2015

  • tracked the student database

  • ordered and received school inventory

  • communicated requirements with the finance departments and school management

  • hired and trained school support staff

London supermarket
Sales manager
January 2012–December 2014

  • monitored company employees

  • ordered and received inventory on behalf of the supermarket

  • authorised sales and discounts

  • created and modified employee rota

  • authorised employees’ annual leave


The University of Shirvley
Business administration diploma
January 2016

Salary figures reflect data listed on Indeed Salaries at the time of writing. Salaries may vary depending on the hiring organisation and the candidate’s experience, academic background and location.

Explore more articles