10 online quality assurance courses and why QA is important

By Indeed Editorial Team

Published 11 July 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Quality assurance (QA) is the process of confirming whether a product or service meets a company's specified requirements. QA relates to the production processes rather than the end product. If you're an organiser who enjoys solving problems and analysing statistics, then QA might be right for you. In this article, we discuss why QA is important, explore ten online quality assurance courses and consider the differences between QA and quality control (QC).

What is QA?

QA establishes and maintains specified requirements for developing or manufacturing products or providing services. A QA system aims to improve work processes and efficiency. It can also help to boost customer confidence, enhance a company's reputation and put the company in a better position to match or surpass its competitors.

The practice of QA began in the manufacturing industry and has spread to other sectors, including food, pharmaceuticals and software development. The International Standards Organisation (ISO), which is an independent, non-governmental organisation, is the impetus behind QA practices, and many companies use the ISO 9000 standard to ensure their QA systems are effective.

Related: What is quality assurance, and why is it so important?

Online quality assurance courses

Some quality assurance courses cover specialised topics, including manual and automation testing, ISO 9000 and information technology (IT) system audits. Here, you can explore 10 QA training courses suitable for operations managers, software developers and those in customer-facing roles, such as sales managers. These online courses offer the convenience of studying from home, reducing travelling time, accommodation costs and other expenses that attending classes in person may incur.

1. Certificate in Quality Assurance

Offered by Atlantic Technological University, the Certificate in Quality Assurance helps participants to develop their problem-solving, analytical and interpersonal skills. This course may suit those working in the manufacturing, production, pharmaceutical, biopharma, medical technology and medical devices sectors. On completion, participants can pursue a role as a quality technician, quality supervisor or quality coordinator.

Entry requirements:

  • a school-leaving certificate with at least five grade Ds, including Maths and English

  • proof of proficiency in written and spoken English for non-native speakers

  • successful completion of a maths entrance exam

Course duration: one year

Fees: €2,100

2. Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF)

Offered by The Teacher Trainer, the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) is for those who maintain assessment quality from within an organisation, educational institution or assessment centre. The course includes a planned approach to reading and research relating to principles, theories and practice.

Entry requirements:

  • minimum age: 19 years

  • proof of identification

  • good English reading and writing skills

  • knowledge of the subject you wish to verify internally

The Teacher Trainer recommends at least one of the following:

  • Level 3 Award in Assessing Competence in the Work Environment

  • Level 3 Certificate in Assessing Vocational Achievement

  • A1: Assess candidate performance using a range of methods

  • D32/D33: Assess candidate's performance/assess candidates using a different range of methods

Course duration: one to two weeks

Fees: £600

3. Quality Assurance Management

Offered by Reed, the Quality Assurance Management course aims to provide managers with extensive knowledge and understanding of quality concepts and categories, key terms and categories. You can also gain an understanding of control charts, supply chain and Six Sigma. Certification involves an automated multiple-choice assessment at the end of the course.

Entry requirements: minimum age: 16 years

Course duration: three hours

Fees: £415 plus a certificate fee of £10 (digital) or £29 (printed)

Related: How to become a quality engineer (with steps and FAQs)

4. Quality Assurance (QA) Manager

Offered by Reed, the QA Manager course may help individuals pursuing QA or quality manager roles. It provides a broad understanding of QA in a range of business contexts through modules that explore several crucial topics, including quality categories and customers' input to QA and QC. This course also teaches you how to construct high-quality experiments and how to use control charts, samples and other essential elements.

Course duration: 210 hours

Fees: £425

Related: What is a QA manager? (With salary and responsibilities)

5. Quality Assurance

Offered by freeCodeCamp, this Quality Assurance course provides web and software developers with the knowledge and skills to test basic cloud-based programs, applications and web pages. The course covers building and implementing chat applications with sign-in systems, managing authentication, creating reusable templates for quickly building the front end, and web sockets for real-time communication between clients and servers. On completion of the course, certification requires you to build five different web applications and write tests for each one to make sure they work.

Entry requirements: none

Course duration: approximately 300 hours

Fees: free

6. Quality Assurance Training

Created by H2KInfosys, the Quality Assurance Training course may help those wanting to embark on a QA career in the IT industry. The course covers manual and automation testing in different environments, including web services, mobile app testing, systems applications and products (SAP) and extract, transform, load (ETL). It also provides practical QA experience using Cloud Test Lab.

Entry requirements: basic computer skills, written communication skills

Duration: one hour

Fees: US $999

7. Complete Quality Assurance Course

Offered by Udemy, the Complete Quality Assurance Course covers both manual and automation QA software testing. It teaches you how to write test cases, how to find bugs, back-end testing and QA automation best practices.

Entry requirements: none

Course duration: 9.5 hours

Fees: £59.99

8. Information Systems Auditing, Controls and Assurance

Offered by Coursera and designed by the Hong Kong University of Science and Technology, the Information Systems Auditing, Controls and Assurance is ideal for Information Systems (IS), IT and Computer Science students and graduates, and IT professionals wanting to enter the IS auditing field. The course aims to help IT and QA professionals to expand their knowledge of IT management, IS security and risk management. The course also explores technical topics, such as IS auditing and business application development.

Course duration: four weeks

Fees: free

9. ISO 9001:2015 Quality Management System (QMS)

Offered by Alison, the ISO 9001:2015 Quality Management System (QMS) course may be a worthwhile addition to your QA training. It teaches you how to maintain a QMS according to the ISO 9001 standard and explains all the changes in the 2015 revision.

Course duration: 1.5 to 3 hours

Fees: Free with a certificate fee of €21 (digital) or €27 (printed)

10. Quality Assurance

The Call Center School offers the following five QA courses for call centre managers, team leaders, quality assurers and analysts wanting to improve their QA skills and provide exceptional customer service. Enquire with the provider regarding course fees.

1. Overview of a Quality Assurance Program

This course provides an overview of a QA program's purpose, focus and benefits.

Course duration: 50 minutes

2. QA - Quality Monitoring Scorecard

This course equips you with the skills to create and implement a quality monitoring (QM) scorecard, which is an evaluation template with defined standards to score an individual on their interaction with a customer.

Course duration: 45 minutes

3. QA - Quality Monitoring

QM is the process of reviewing and completing a QM scorecard for an individual's interaction with customers, such as calls, emails, chats, social media posts or other communication channels. The aim is to identify any problem areas that coaching sessions may help improve.

Course duration: 40 minutes

4. QA - Calibration

This course gives you an understanding of why calibration is an important component of a QA program. It covers the steps for setting up calibration sessions to ensure fair scoring and provide agents with consistent feedback.

Course duration: 40 minutes

5. QA - Performance Coaching

This course gives you an overview of performance coaching and its benefits. It covers the key considerations and techniques for setting up and conducting performance coaching sessions and how to provide actionable feedback.

Course duration: 45 min

Importance of quality assurance

QA helps companies create products and services that meet customers' requirements and expectations. It helps to prevent issues during the production or manufacturing stage. This may eliminate defects in the end product, which is the domain of QC.

Software quality assurance (SQA) systematically finds patterns that help improve development cycles. It also identifies and fixes coding errors. SQA helps developers to prevent errors before they occur. Even so, a software update may affect other features and cause errors, known as bugs.

Related: The difference between quality control vs quality assurance

Essential skills for QA managers

An efficient quality assurance manager requires proficiency in a number of skills, including:

  • leadership

  • organisational and planning

  • communication, both written and verbal

  • statistical analysis

  • problem-solving

  • industry-specific technical knowledge

The main differences between QA and QC

QA and QC are two different disciplines:

  • QA is proactive, while QC is reactive.

  • QA is process-oriented, while QC is product oriented.

  • QA is preventative, while QC is corrective.

  • QA ensures product quality during the manufacturing or production process, aiming to prevent errors or defects, while QC inspects or tests the end product to identify and subsequently fix any defects.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

Related:

  • What is quality assurance and why is it so important?


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