10 online quality assurance courses and why QA is important
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Quality assurance (QA) is the process of confirming whether a product or service meets a company's specified requirements. QA relates to the production processes rather than the end product. If you're an organiser who enjoys solving problems and analysing statistics, then QA might be right for you. In this article, we discuss why QA is important, explore ten online quality assurance courses and consider the differences between QA and quality control (QC).
What is QA?
QA establishes and maintains specified requirements for developing or manufacturing products or providing services. A QA system aims to improve work processes and efficiency. It can also help to boost customer confidence, enhance a company's reputation and put the company in a better position to match or surpass its competitors.
The practice of QA began in the manufacturing industry and has spread to other sectors, including food, pharmaceuticals and software development. The International Standards Organisation (ISO), which is an independent, non-governmental organisation, is the impetus behind QA practices, and many companies use the ISO 9000 standard to ensure their QA systems are effective.
Online quality assurance courses
Some quality assurance courses cover specialised topics, including manual and automation testing, ISO 9000 and information technology (IT) system audits. Here, you can explore 10 QA training courses suitable for operations managers, software developers and those in customer-facing roles, such as sales managers. These online courses offer the convenience of studying from home, reducing travelling time, accommodation costs and other expenses that attending classes in person may incur.
1. Certificate in Quality Assurance
Offered by Atlantic Technological University, the Certificate in Quality Assurance helps participants to develop their problem-solving, analytical and interpersonal skills. This course may suit those working in the manufacturing, production, pharmaceutical, biopharma, medical technology and medical devices sectors. On completion, participants can pursue a role as a quality technician, quality supervisor or quality coordinator.
a school-leaving certificate with at least five grade Ds, including Maths and English
proof of proficiency in written and spoken English for non-native speakers
successful completion of a maths entrance exam
Course duration: one year
2. Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF)
Offered by The Teacher Trainer, the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) is for those who maintain assessment quality from within an organisation, educational institution or assessment centre. The course includes a planned approach to reading and research relating to principles, theories and practice.
minimum age: 19 years
proof of identification
good English reading and writing skills
knowledge of the subject you wish to verify internally
The Teacher Trainer recommends at least one of the following:
Level 3 Award in Assessing Competence in the Work Environment
Level 3 Certificate in Assessing Vocational Achievement
A1: Assess candidate performance using a range of methods
D32/D33: Assess candidate's performance/assess candidates using a different range of methods
Course duration: one to two weeks
3. Quality Assurance Management
Offered by Reed, the Quality Assurance Management course aims to provide managers with extensive knowledge and understanding of quality concepts and categories, key terms and categories. You can also gain an understanding of control charts, supply chain and Six Sigma. Certification involves an automated multiple-choice assessment at the end of the course.
Entry requirements: minimum age: 16 years
Course duration: three hours
Fees: £415 plus a certificate fee of £10 (digital) or £29 (printed)
4. Quality Assurance (QA) Manager
Offered by Reed, the QA Manager course may help individuals pursuing QA or quality manager roles. It provides a broad understanding of QA in a range of business contexts through modules that explore several crucial topics, including quality categories and customers' input to QA and QC. This course also teaches you how to construct high-quality experiments and how to use control charts, samples and other essential elements.
Course duration: 210 hours
5. Quality Assurance
Offered by freeCodeCamp, this Quality Assurance course provides web and software developers with the knowledge and skills to test basic cloud-based programs, applications and web pages. The course covers building and implementing chat applications with sign-in systems, managing authentication, creating reusable templates for quickly building the front end, and web sockets for real-time communication between clients and servers. On completion of the course, certification requires you to build five different web applications and write tests for each one to make sure they work.
Entry requirements: none
Course duration: approximately 300 hours
6. Quality Assurance Training
Created by H2KInfosys, the Quality Assurance Training course may help those wanting to embark on a QA career in the IT industry. The course covers manual and automation testing in different environments, including web services, mobile app testing, systems applications and products (SAP) and extract, transform, load (ETL). It also provides practical QA experience using Cloud Test Lab.
Entry requirements: basic computer skills, written communication skills
Duration: one hour
Fees: US $999
7. Complete Quality Assurance Course
Offered by Udemy, the Complete Quality Assurance Course covers both manual and automation QA software testing. It teaches you how to write test cases, how to find bugs, back-end testing and QA automation best practices.
Entry requirements: none
Course duration: 9.5 hours
8. Information Systems Auditing, Controls and Assurance
Offered by Coursera and designed by the Hong Kong University of Science and Technology, the Information Systems Auditing, Controls and Assurance is ideal for Information Systems (IS), IT and Computer Science students and graduates, and IT professionals wanting to enter the IS auditing field. The course aims to help IT and QA professionals to expand their knowledge of IT management, IS security and risk management. The course also explores technical topics, such as IS auditing and business application development.
Course duration: four weeks
9. ISO 9001:2015 Quality Management System (QMS)
Offered by Alison, the ISO 9001:2015 Quality Management System (QMS) course may be a worthwhile addition to your QA training. It teaches you how to maintain a QMS according to the ISO 9001 standard and explains all the changes in the 2015 revision.
Course duration: 1.5 to 3 hours
Fees: Free with a certificate fee of €21 (digital) or €27 (printed)
10. Quality Assurance
The Call Center School offers the following five QA courses for call centre managers, team leaders, quality assurers and analysts wanting to improve their QA skills and provide exceptional customer service. Enquire with the provider regarding course fees.
This course provides an overview of a QA program's purpose, focus and benefits.
Course duration: 50 minutes
This course equips you with the skills to create and implement a quality monitoring (QM) scorecard, which is an evaluation template with defined standards to score an individual on their interaction with a customer.
Course duration: 45 minutes
QM is the process of reviewing and completing a QM scorecard for an individual's interaction with customers, such as calls, emails, chats, social media posts or other communication channels. The aim is to identify any problem areas that coaching sessions may help improve.
Course duration: 40 minutes
This course gives you an understanding of why calibration is an important component of a QA program. It covers the steps for setting up calibration sessions to ensure fair scoring and provide agents with consistent feedback.
Course duration: 40 minutes
This course gives you an overview of performance coaching and its benefits. It covers the key considerations and techniques for setting up and conducting performance coaching sessions and how to provide actionable feedback.
Course duration: 45 min
Importance of quality assurance
QA helps companies create products and services that meet customers' requirements and expectations. It helps to prevent issues during the production or manufacturing stage. This may eliminate defects in the end product, which is the domain of QC.
Software quality assurance (SQA) systematically finds patterns that help improve development cycles. It also identifies and fixes coding errors. SQA helps developers to prevent errors before they occur. Even so, a software update may affect other features and cause errors, known as bugs.
Essential skills for QA managers
An efficient quality assurance manager requires proficiency in a number of skills, including:
organisational and planning
communication, both written and verbal
industry-specific technical knowledge
The main differences between QA and QC
QA and QC are two different disciplines:
QA is proactive, while QC is reactive.
QA is process-oriented, while QC is product oriented.
QA is preventative, while QC is corrective.
QA ensures product quality during the manufacturing or production process, aiming to prevent errors or defects, while QC inspects or tests the end product to identify and subsequently fix any defects.
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
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