How to write an IT support cover letter (with example)

Updated 31 January 2023

When applying for a job, it's important to include a cover letter with your CV to explain why you want the position. The content of cover letters varies depending on the type of job you're applying for. If you're submitting applications for roles in IT support, you might wonder how to write a suitable cover letter. In this article, we share some tips on writing a short, succinct and effective cover letter that highlights your suitability and skills, and an example IT support cover letter to use as a rough template.

What is an IT support cover letter?

An IT support cover letter is a written document that accompanies a CV when applying for jobs in IT support. It briefly outlines the applicant's personal information, their suitability for the role and their reasons for applying. It's usually no more than 250 to 400 words and no longer than a single sheet of A4. Since it accompanies the CV, there's no need to list skills or work experience in great detail in a cover letter. Instead, the letter focuses on your key achievements and why these make you a valuable asset to the company.

Related: What is a cover letter?: A vital document for successful job searching

Why is a cover letter important when applying for IT support roles?

Most employers expect applicants to include a cover letter as a formality, but some recruiters value them more than others. A good cover letter helps hiring managers understand straight away how your skills and experience align with the role. It's also an opportunity for recruiters to assess your written communication skills and attention to detail, both of which are important in IT support jobs.

Related: IT support levels: definition, tiers and advantages

How to write a cover letter for IT support roles

Tailoring your cover letter to each job you apply for ensures you include details related to each individual role and employer. You can create a draft cover letter template to customise for each application. Here are some guidelines:

1. Include your contact details

Include your name, telephone number, email address and geographical location at the head of your letter. Format this information in the same way as your CV to create unity between the two documents. It can be helpful to include post-nominal letters to indicate your degree level since many IT support roles require an academic background. Include online contacts, such as social networking profiles or portfolio websites, only if they're absolutely relevant to the position.

2. Use the hiring manager's name

It's always preferable to include the name and job title of the person responsible for recruiting for the position. You can often find this information in the job listing. If you can't find it, consider contacting the hiring company's HR department or the head of the IT department to ask for the name of the hiring manager. If they don't wish to give you this information or you can't find suitable contact information, simply write "Dear Hiring Manager" or "Dear IT Manager".

Related: What are IT support skills? (With definition and examples)

3. Introduce yourself in the first paragraph

The first paragraph of your cover letter is for introducing yourself. State the role you're applying for, how you heard about it and why you want the job, taking care to express excitement about the hiring company or the specific duties of the job. Show that you have taken some time to research the company and its ethos. Describe briefly the amount of experience you have and any relevant qualifications, such as a computing degree.

4. Highlight your achievements, skills and knowledge in the second paragraph

The second paragraph highlights your proudest achievements and the experience that's most relevant to the role. Although this information is also in your CV, including it in the cover letter makes it clear what makes you suitable for work. Aim to give specific examples with data and facts where possible, such as ticket resolution rates and the specific technologies or computer systems you work with. Explain why the position you're applying for is the next logical step in your career and how your skill set is right for it.

5. Thank the hiring manager and reiterate your enthusiasm in the last paragraph

The third and final paragraph is for thanking the hiring manager for their time and reiterating how enthusiastic you are about the role. Draw attention to your attached CV and state that you look forward to hearing more from them about the role. This paragraph can be relatively short.

6. Include a formal sign-off and signature

When writing to someone you know the name of, close your letter with "Yours sincerely". When you don't know the name of who you're writing to, close your letter with "Yours faithfully". A formal sign-off demonstrates your respect for the hiring manager. Insert three or four-line breaks to give you space to write your signature, then write your full name.

Template of IT support cover letter

Use the following template to write your cover letter:

[Your name], [post-nominal letters]
[Phone number]
[email]
[address]

[Date]
[Company name]

Dear [name of hiring manager],
I am writing to you today to apply for the position of [job role] at [company name]. With [number of years] of experience in IT support and a bachelor's degree in [degree type], I'm keen to apply my knowledge and skills to [position]. I came across your job listing online and I'm impressed by [company name]'s dedication to [mention what you like about the company].

During my current role as [position] at [current employer], I am responsible for [list duties]. I am frequently praised for my [list appropriate skills or any successful projects]. Over the past few years, I have taken on [explain any additional responsibilities you have]. I have enjoyed [explain what you like about your current role] and I look forward to expanding these skills in the role of [position you're applying for].

Thank you for your time and consideration. I look forward to hearing more about the [job role] and the work environment at [company name]. With a proven track record of [list of duties], I'm positioned to support your organisation in its continued expansion. Please find attached my CV for further details about my work history, skill set and education.

Yours sincerely,
[Your name]

Example

You can use the following example to better understand the structure of a good cover letter:

Jane Doe, BSc
12345 678910
jdoe@email.com
Leeds

18th May 2022
Bluewater Marketing

Dear Miss Richardson,
I am excited to apply for the position of IT Support Supervisor at Bluewater Marketing. With three years of experience in IT support and a bachelor's degree in computer science, I'm keen to apply my knowledge and skills to a supervisor position. I came across your job listing online and I'm impressed by Bluewater Marketing's dedication to embracing new digital technologies and its ability to stay ahead in a competitive industry by driving innovation.

During my current role as IT Support Technician at Greengrass Sales Co I resolve a huge range of technical issues affecting computers, mobile devices and networks. I am frequently praised for my ability to find innovative solutions quickly to minimise downtime that could impact sales and proudly maintain an 89% first contact resolution rate. Over the past two years as the company has expanded I have taken on additional training and managerial duties to help onboard new hires. I have enjoyed the challenge of these additional duties and appreciated the opportunity to develop my leadership and communication skills, and I look forward to taking these skills into a supervisory position.

Thank you for your time and consideration. I look forward to hearing more about the IT Support Supervisor Position and the work environment at Bluewater Marketing. With a proven track record of resolving a wide range of IT issues and supporting junior team members, I'm positioned to support your organisation in its continued expansion and use of innovative digital technologies. Please find attached my CV for further details about my work history, skill set and education.

Yours sincerely,
Jane Doe

Additional tips for writing a cover letter

Here are some extra tips to make your cover letter as professional and impactful as possible:

Use a traditional font that matches your CV

Avoid using highly decorative fonts for your cover letter as these can be hard to read and often look unprofessional. Times New Roman, Arial, Calibri, Helvetica and Verdana are all suitable. Use the same font in your cover letter as in your CV to create a sense of unity between the two documents and give your application a sleek, professional finish.

Related: How to choose the best font size for cover letters

Leave spaces between paragraphs and in the margins

Leaving white space between each section of your cover letter makes the document easier to read. Avoid making your margins too thin as this can make the document look overwhelming. Your cover letter ought to fit on a single side of A4, so if you're reducing the margins a great deal to make it fit, consider cutting the content down.

Proofread, edit and proofread again

Your cover letter serves as a first impression of you, so proofread it multiple times and redraft it where necessary. The shorter and more direct, the better, so consider how you can use fewer words while giving the same message. Read it aloud or ask someone else to read it for you.

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