How to write a postal worker CV (with template and example)

By Indeed Editorial Team

Published 22 November 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

A postal carrier holds a customer service position in post offices and at shop counters. They might assist customers with a wide range of products and tasks and use computers for sales and other transactions. Learning how to create a well-written CV that showcases your skills and abilities can help you secure job interviews and conduct a successful job search. In this article, we discuss what a postal carrier is, outline how to write a postal worker CV in seven steps and provide a template and an example you can use as a reference for creating your own.

What is a postal carrier?

A postal carrier works in post office environments. They help customers package items, offer information about postcodes, sort incoming and outgoing mail, collect letters and sell stamps and other products that customers might require. Some of the main responsibilities of postal carriers include the following:

  • meeting and greeting customers

  • selling financial and retail products and services to meet targets

  • selling stamps

  • handling letters and parcels

  • accepting bill payments

  • handling vehicle registrations and car taxes

  • checking passport and driving licence applications

  • selling travel insurance and foreign currencies

  • completing admin tasks and following security rules

  • weighing/charging for letters, packets and parcels

Related: How to become a postal carrier: a step-by-step guide

How to write a postal worker CV

Here are seven steps you can take to create your own postal worker CV:

1. Insert your contact information

Include your contact information at the very top of your CV. Provide your name, address, e-mail address and telephone number. It's important to ensure that your contact details are always current and accurate. If an employer is going to contact you to ask for more information or invite you for an interview, they're likely to use the details in this document.

Related: Should you put your address on your CV? (With examples)

2. Write your professional summary

After completing your contact details, draft your professional summary. A professional summary is a two to three-sentence statement of your experience and qualifications. Aim to be succinct, note only your most relevant experiences and mention the skills and qualifications essential to the role. Employers may read several CVs in a short amount of time, so using writing that's direct and impactful can help motivate them to read the rest of your document. You can also mention your key character traits and personal attributes that separate you from other candidates in your summary.

You might also provide details about your current job and how many years of work experience you have. You can share your career goals and any notable achievements or results from your previous positions.

Related: The ultimate guide to CV basics (with example)

3. Detail your work experience

In the next section, you can detail your previous work experience. List your prior jobs in reverse-chronological order, starting with your most recent role. For your most recent or current position, include five bullet points outlining your primary responsibilities and any notable achievements. You can then list all your other relevant work experiences with three bullet points describing your main duties in each role. If you're applying for your first role as a postal carrier, you can describe your past work experiences and emphasise the transferable skills you acquired.

It's best to keep your CV to a single page when possible. If you've held several positions previously, consider only including roles that are relevant to the job for which you're applying.

Related: How to show a promotion on your CV (with examples)

4. List your relevant skills

Your skills section is where you list your key skills and abilities that are relevant to the role. It's beneficial to include a combination of hard and soft skills. Soft skills include transferable skills such as communication and being a good team player. Hard skills refer to your technical ability and knowledge specific to a certain role. The following are some hard and soft skills you can include on your CV that are relevant to the role of a postal carrier:

  • customer service skills

  • excellent attention to detail

  • ability to work independently

  • ability to remain calm in stressful situations

  • work well under pressure

  • work well with others

  • excellent verbal communication skills

  • computer skills

Related: 6 universal rules for writing your CV and why they're benefits

5. Include your educational background

The next section is for your educational history. You can list your educational background and qualifications. Include the details of any formal results, such as GCSEs, A-levels, university degrees and any vocational qualifications. Begin with your most recent education and work backwards. Many postal carrier jobs require passing GCSE grades in both mathematics and English.

Related: How to write a CV employers will notice

6. List any certifications and notable achievements

In this section, you can list any certifications you've earned or the notable achievements that separate you from other candidates. For instance, you may have received employee of the month or the best attendance record at a previous workplace. This demonstrates to employers that you're a dedicated employee who thrives in and adds value to a work environment.

Related: How to include achievements on your CV

7. Proofread and edit

Once you've finished writing your CV, thoroughly proofread it for any spelling or grammatical errors. You can even ask a trusted friend or family member to read your CV. They may be able to spot any errors you've overlooked. As a final step, review your CV and ensure it's no more than two pages long. While you may want to reduce the font size to make room for additional content, it's best to use a standard font size of ten to 12 for CVs. Instead of using a smaller font, edit the contents to remove any repetition and include only information that's relevant to the role for which you're applying.

Related: How to become a postmaster (with practical steps and skills)

CV template for a postal carrier

The following is a template you can use as a reference when writing your own CV:

[First name] [Last name]
[Phone number] | [Email address] | [Address]

Professional Summary

[Brief summary that mentions your core competencies, work experience and career achievements].


[Job Title], [Employment dates]
[Company Name] | [Location]

  • [Strong verb] + [job duty] + [impact]

  • [Job duty]

  • [Job duty]

  • [Job duty]

  • [Job duty]

[Job Title], [Employment dates]
[Company Name] | [Location]

  • [Strong verb] + [job duty] + [impact]

  • [Job duty]

  • [Job duty]


[Relevant skill] | [Relevant skill] | [Relevant skill] | [Relevant skill]


[Degree earned], [Institution name], [Graduation year if you graduated within the past three years]

Certifications and achievements

  • [Certification Name], [Host organisation] - [Year completed or expiration date]

Related: Job interview tips: how to make a great impression

Example CV for a postal carrier

Here's an example CV you can use as a reference:

Sarah Adams
+447712365402 | | Manchester

Professional Summary

Professional Postal Carrier with five years of experience working in busy environments. Proficient with all national and commercial mail regulations with excellent knowledge of postal services and rates. Excellent attention to detail and efficient at sorting mail. Dedicated to providing a high level of customer service to ensure customer satisfaction.


Post Counter Supervisor | March 2019–Current
The Royal UK Postal Service | Manchester

  • supervise and train junior team members while proving customers with an excellent level of customer service

  • process incoming and outgoing mail, ensuring items have the correct postage

  • weigh packings and apply correct postage and address

  • accept, stamp and sort customer mail

  • resolve issues related to damaged packages and incorrect delivery addresses

Post Counter Assistant | April 2016–February 2019
The Royal UK Postal Service | Leeds

  • supported customers in choosing the service most suitable for their needs

  • advised customers on suitable packaging options

  • assisted mail delivers, including loading mail into bags, crates and vans


Customer service | Cash handling | Postal regulations | Maths | Distribution methods | Professional development | Team building


George Wood School, Leeds Educational Institute

  • 8 Cs at GCSE, including in English and Maths


  • employee of the month (2021)

  • best attendance (2021)

  • implemented a new method for mail dispatch that saved 1,200 man-hours per year while maintaining a dispatch accuracy rate of over 99%

Disclaimer: The model shown is for illustration purposes only, and may require additional formatting to meet accepted standards.

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