How to write a service desk analyst CV (with example)

Updated 4 June 2023

When you're applying for a role in any company, having a top-quality CV is beneficial. This lets people know all about your basic competencies for the role, in addition to some factors that differentiate your application from the rest of the competition for the position. A good CV is especially useful in service desk roles, as you work with expensive systems and services every day. In this article, we discuss what a service desk analyst CV is, explain how to write one and provide a template and example CV.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

What is a service desk analyst CV?

A service desk analyst CV is a document that applicants for a role as a service desk analyst use when providing information to a company about their application. Companies request a CV from candidates with details including their employment history, education and specific skills. In a service desk position, companies typically use digital CVs in formats such as PDF rather than reading from physical CVs that the candidates print out.

There are several benefits of having a service desk analyst CV. The first is that a company fully understands your relevant career history in one quick document, seeing that you have the competencies necessary for the role. You also set a strong first impression in your application with a CV you've tailored for the role. Unless you have existing connections at the company, a CV is your first opportunity to present yourself. You have complete control over the information you present and the way that you present it in your CV.

How to write a CV for a service desk analyst role

There are several steps in the process of writing a CV for a service desk analyst role, including:

1. Think about your career

Thinking about your career is the first step in the CV writing process. This involves thinking through all of your previous roles and making note of your start date, end date and some of the main responsibilities of these positions. Do the same for your education. By collecting information at the start of the process, you know that everything in your CV is accurate. Thinking in advance also means that you understand the more significant parts of your experience, which can allow you to more effectively communicate them.

2. Read the job description

When applying for any role in a company, read the job description thoroughly. This includes looking through all the responsibilities for the role, useful skills for the position and any other keywords. Look to include the main keywords in your CV, as some companies use automated keyword scanning as a means of filtering out less relevant CVs. If you know exactly what a company is looking for, you increase your chances of securing the role. IT-based positions vary significantly, so make sure you have a comprehensive understanding of the position before you apply.

3. Enter your personal information

The process of writing your CV starts with including your personal information, including your full name, address and any other relevant contact details, including your phone number and email address. Adding this to your CV provides companies with a means of contacting you after the application process and letting you know that your application is successful. If any of your information changes over time, change it on your CV as soon as possible and inform the company. This keeps you accessible and demonstrates your proactivity to the company.

4. Add your professional summary

Include a professional summary in your CV. A professional summary is a short paragraph of two or three sentences, setting out your career history and your ambitions for the rest of your career. A professional summary lets an employer know more about your career goals and current competencies. A strong professional summary sets a strong first impression for your application, with hiring managers understanding more about you and your workplace competencies from the very start of the process. Consider mentioning software that you have experience with or strive towards using at this stage.

5. Include your IT support experience

Follow your professional summary with your experience. List your most recent or current role first, regardless of relevance to the position that you're applying for. Add five of your responsibilities for this role, targeting those that are also present in the position that you're applying for. For other relevant roles, such as IT support assistant, add only three responsibilities. Companies learn a lot about candidates from their experience, so provide a thorough account of your previous workplaces and how they relate to your potential performance in the role that you're applying for in the future.

6. List your IT skills

Create a simple list of your relevant skills. When applying for the role of service desk analyst, this could include customer service, technical skills and communication. Skim the job description again for keywords, as including as many of these keywords as possible increases your chances of securing the position at the company.

7. Write your education

Include your education, along with university degrees and any relevant A-levels and any certification that you have in the IT support industry. Having GDPR Compliance training, for example, demonstrates that companies trust you with their data in an active workplace. The same applies to hardware-related certificates in service desk analyst positions with a reliance on aspects of tech support such as hardware repair.

Template CV for a service desk analyst

See a template of a CV for a service desk analyst role below:

[First name] [Last name], [Degree or certification if applicable]
[Phone number] | [Email address] | [City]

Professional Summary
[Two to three sentences that highlight your years of experience, relevant skills, education or certifications and achievements as a professional.]

Experience
[Job Title] | [Employment dates]
[Company Name] | [City]

(strong verb) + what you did (more detail) + reason, outcome or quantified results
[job duty]
[job duty]
[job duty]
[job duty]

[Job Title] | [Employment dates]
[Company Name] | [City]

(strong verb) + what you did (more detail) + reason, outcome or quantified results
[job duty]
[job duty]

Education
[Degree and subject] | [Name of school or university]

Example CV for a service desk analyst

See a template of a CV for a service desk analyst below:

Jack Robson, BSc Computer Science
01234 567 890 | j.robson@mail.net | Leeds

Professional Summary
I am a service desk analyst with four years of experience in IT roles, with a specialism in resolving hardware issues. One of my long-term ambitions is to support large-scale academic projects using bespoke software solutions.

Experience
Service Desk Analyst | February 2020-Current
Greendale University | Greendale, Wussex

creating bespoke IT solutions for individual customer accounts
handling tickets and queries for individual and corporate customers
providing input on organisational strategies and policies in the future
diagnosing and repairing hardware issues with varying devices
training junior employees in a selection of IT competencies

Service Assistant | January 2018–February 2020
Greendale University | Greendale, Wussex

supported the service desk analyst team through Welcome Week protocols
diagnosed organisation-wide IT issues
designed efficient solutions to ongoing technical problems

Skills
Customer service | Technical knowledge | Adaptability | Communication | Presentation

Education
Bachelor's of Science in Computer Science | Greendale University