What is the telecommunications sector? (With job examples)

By Indeed Editorial Team

Published 25 May 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Telecommunications is a well-established and significant industry, especially as the world becomes increasingly reliant on technology for communication. The field of telecommunications constantly evolves and develops, especially as new technologies emerge. There are a variety of different job roles within the sector, and knowing more about some of the options available may help you decide if this is an area you want to work in. In this article, we answer the question 'What is the telecommunications sector?', list some of the jobs available in this sector and discuss some of the key skills required for telecommunications jobs.

What is the telecommunications sector?

The answer to the question, 'What is the telecommunications sector?', is that it's the sector involved in the long-range transmission of information using electrical devices. Over time, the industry has developed considerably as technology advances. It now includes things such as television, radio, telephones and the Internet. These advances in technology have made communication quicker, cheaper and more convenient. They've also created new jobs within the sector and changed how telecommunication professionals and organisations work.

Related: The best free VoIP service providers (with benefits)

Nine jobs in telecommunications

If you're keen to find a job in telecommunications, there are many career paths to consider. Your ideal choice depends on your interests and ambitions, in addition to your existing work experience and skill set. It's sensible to learn more about the different careers available to help you to identify jobs that might suit you. Identifying the jobs you want to do and finding out more about the skills and knowledge they require helps you build your own skills in the long term. This, in turn, makes you a more competitive candidate when applying for a job.

Below are nine jobs in the telecommunications sector, complete with details of their average salaries and main duties:

1. Customer service representative

National average salary: £20,222 per year

Primary duties: Customer service representatives work in many industries, including telecommunications. They typically work for telecommunications companies and manage customer enquiries and complaints. They do this using a variety of methods, including telephone, email, social media and online chat. To work as a customer service representative, it's important to have strong communication and interpersonal skills. Effective problem-solving skills and the ability to think quickly are also vital.

Related: 17 common types of customer needs (with definitions)

2. Telecommunications engineer

National average salary: £24,521 per year

Primary duties: Telecommunications engineers have a range of specialisms, including designing telecommunications hardware or planning cable routes. They also plan and design solutions that fit the specifications of clients. Working in this field usually requires an undergraduate degree in engineering or computer science. You may also begin work in this area by taking an apprenticeship.

3. Cable installer

National average salary: £24,536 per year

Primary duties: Cable installers do the physical work of laying telecommunications cables. This may include digging trenches, laying underground cables and securing lines to telephone towers. This work requires mechanical and construction skills. Much of the work that cable installers do takes place outside, so cable installers are also comfortable working in a variety of weather conditions.

4. Marketing executive

National average salary: £27,272 per year

Primary duties: Marketing executives promote a company's telecommunications services to its target audience. This might be business customers, members of the public or a combination of both. Businesses use a variety of marketing strategies to promote their services, and marketing executives might specialise in a particular type of marketing, such as social media marketing or SEO. This means that a variety of marketing executive positions exist within the telecommunications sector, depending on your interests and experience.

Related: 11 different types of marketing fields to consider

5. Telecommunications technician

National average salary: £27,686 per year

Primary duties: The role of a telecommunications technician is to install and maintain telecommunication lines and equipment. This includes outdoor cable and electrical lines. Telecommunications technicians sometimes work closely with cable installers. They're responsible for the physical components of a telecommunications system and require strong technical knowledge to repair and maintain this equipment.

6. Telecommunications consultant

National average salary: £30,783 per year

Primary duties: A telecommunications consultant makes recommendations to businesses for optimising their telecommunications solutions and resolving the challenges that these present. Their work involves identifying issues with existing systems, recommending changes and supporting businesses to implement and manage new solutions. Consultants work for a variety of different businesses with varying requirements. Having in-depth knowledge and significant experience in telecommunications is vital for this job.

7. VoIP engineer

National average salary: £34,973 per year

Primary duties: A VoIP (Voice over Internet Protocol) engineer designs, tests, installs and maintains VoIP systems on behalf of organisations. This involves understanding organisational requirements and delivering a solution that fulfils these demands. VoIP engineers might develop local or regional systems depending on the organisation's requirements. VoIP engineers usually have extensive knowledge of VoIP technology and IT.

8. Telecommunications specialist

National average salary: £39,491 per year

Primary duties: A telecommunications specialist is a sales professional who recommends the right telecommunications hardware and software solutions for businesses. Typically, they work for telecommunications companies and promote and sell the company's products. You might specialise in selling a particular type of telecommunications services, such as telephone or Internet services. Alternatively, you might offer full packages of various types of telecommunications solutions to businesses.

Related: How to write a strong sales executive CV: tips and templates

9. Telecommunications project manager

National average salary: £43,795 per year

Primary duties: Within telecommunications, project managers work to oversee the installation of telecommunications systems. Their responsibilities may include forming teams to work on a project, assigning tasks, developing timelines and budgets for the project and overseeing its progress. Project managers have extensive knowledge of the telecommunications industry and their client's requirements, in addition to strong communication and leadership skills.

What skills do telecommunications professionals require?

The skills that telecommunications professionals require naturally vary depending on their individual roles. Regardless of your job, an understanding of the sector is necessary. This involved staying up-to-date with developments in the industry. If you're keen to work in telecommunications, it might be a good idea to start researching the sector and developing some of its most relevant skills. These skills include:

Technology skills

The sector focuses on technology, so having technical knowledge and skills is an asset. This includes understanding the products your employer manufactures or sells and products offered by competitors. Knowing how these products work and being able to use and explain the technology they involve helps you understand how to best meet the requirements of clients. These skills are valuable in many telecommunications roles, including sales and engineering.

Organisation skills

Many jobs in telecommunications involve planning and organising installations or product development, so organisation skills are helpful. Project managers, technicians and engineers, in particular, require these skills. These skills help you plan tasks and allocate time and resources effectively. Regardless of your role in telecommunications, organisation skills are valuable for managing your workload and responsibilities.

Related: How to be organised at work (plus benefits and tips)

Communication skills

Communication skills are important in many jobs, but they're particularly important for project managers, sales professionals and customer service representatives. Communication skills are also valuable for working alongside other colleagues. Communication with customers in telecommunications might involve explaining complex technology or troubleshooting information in a manner that's easy to understand.

Team working skills

Skills for team working and collaboration are important because telecommunications is a multidisciplinary sector. This means it's important that you can work successfully with professionals in other areas in addition to colleagues in the same role as you. Having these skills helps you work successfully with other people from a diverse range of backgrounds.

Learning and research skills

Constant developments within telecommunications mean that learning and research skills are valuable in any job. These skills help you stay up-to-date with changes and advances in technology. There are various approaches you might use to keep learning about new developments. It may be helpful to know what your learning style is so you can choose the most effective strategies for learning and retaining new information.


The continual developments in the telecommunications sector also mean that adaptability is important. This helps you stay aware of changes and cope with them successfully. In some jobs, such as customer service, sales or project management, you might also adapt quickly to changing demands and requests from clients.


Creativity is important because some telecommunications jobs involve developing customised systems and finding solutions to client or design problems. Creative thinking helps you develop innovative solutions to challenges. This is a transferrable skill that you may develop through other types of work, such as electronic production.

Salary figures reflect data listed on Indeed Salaries at time of writing. Salaries‌ ‌may‌ ‌‌vary‌‌ ‌depending‌ ‌on‌ ‌the‌ ‌hiring‌ ‌organisation‌ ‌and‌ ‌a‌ ‌candidate's‌ ‌experience,‌ ‌academic‌ background‌ ‌and‌ ‌location.‌

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