40 cabin crew interview questions (with sample answers)

By Indeed Editorial Team

Published 11 November 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

If you're interviewing for a cabin crew role, a hiring manager is likely to ask you a series of questions during an interview to assess your abilities and suitability for the role. There are several types of questions you can expect during a cabin crew interview, including general questions, questions about your experience and background and in-depth questions. Reviewing these questions and looking at some sample answers can help increase your chances of success in a cabin crew interview. In this article, we list 40 common cabin crew interview questions, alongside some sample answers.

General cabin crew interview questions

Below are some examples of general cabin crew interview questions:

  1. Tell me about yourself.

  2. What are your primary strengths?

  3. Why do you want to work for this airline?

  4. What makes you a good cabin crew member?

  5. What are your main weaknesses?

  6. Where do you see yourself in five years?

  7. What types of articles interest you?

  8. Tell me why you think it would benefit this airline to hire you.

  9. Tell me about your most recent role.

  10. What are some of your hobbies outside of work?

  11. What do you dislike most about your current job?

Related: Interview question: 'Tell me about yourself'

Questions about experience and background

Below are some questions about your experience and background that an interviewer may ask you during a cabin crew interview:

  1. What languages can you speak?

  2. Why do you think teamwork is vital for cabin crew roles?

  3. How do you cope with being away from loved ones for prolonged periods?

  4. Tell me about the items that passengers aren't supposed to carry while flying.

  5. List some medical aids that aren't allowed on an aircraft.

  6. Tell me why you can't open an aircraft's doors at high altitudes.

  7. What do you think makes this airline different from others?

  8. Tell me about this airline's destinations.

  9. What factors do you consider if an emergency occurs on the plane?

  10. Describe a time when you exceeded a customer's expectations.

  11. How long does the cabin's oxygen last during an emergency?

  12. Tell me about the things you'd consider when passengers sit near an emergency exit.

Related: Cabin crew job description (with duties and skills)

In-depth questions

Below are some in-depth questions an interviewer may ask you when interviewing for cabin crew roles:

  1. What do you do if your cabin manager gives you an order that's contrary to airline protocols?

  2. How do cabin crew members handle aircraft fires?

  3. How do you respond to a medical emergency?

  4. Tell me about a time when you failed and what you learnt from this experience.

  5. What do you do if a passenger has a fear of flying and begins to panic?

  6. How do you handle rude passengers?

  7. How do you manage a situation when two passengers are causing a disturbance?

  8. Describe a time when you lost your patience when interacting with a passenger.

  9. How do you handle passengers who refuse to follow the rules?

  10. What do you do if there's an emergency during a flight?

  11. What do you do if a passenger disagrees with you?

  12. How do you help passengers who lose their luggage while flying?

Related: How to become a cabin crew member (with definition)

Interview questions with sample answers

Here's how to answer some common interview questions for cabin crew roles, alongside their respective sample answers:

What do you think is good customer service?

Interviewers ask this question to learn what you consider to be quality customer service. They want to hear your definition of good customer service and whether you're willing to provide it to customers. In your answer, demonstrate your passion for delivering quality customer service. Also, consider talking about how you handle certain customer issues and give examples of good customer service.

Example: 'In my opinion, good customer service means ensuring passenger satisfaction with the services offered. It means providing passengers with the highest comfort so they get the most out of the experience. Also, it involves showing customers that the airline values them. Excellent customer service ensures customers have a memorable and enjoyable flight, which can increase repeat business for the airline.

I provide quality customer service by ensuring passenger safety throughout and respectfully listening and communicating with each passenger. Moreover, I believe that an excellent customer experience plays a significant role in company growth and development, which is why I strive to satisfy all passengers'.

Related: What does good customer service look like? (With examples)

What are the challenges facing this airline currently?

Recruiters ask this question to gauge your knowledge of the company and airline industry. They want to know about your problem-solving skills and whether you're qualified for the job. Use this opportunity to demonstrate that you're motivated by challenges and can manage complex tasks. In your response, mention at least three challenges the airline faces. Then, follow them up with viable solutions that can help the airline minimise, eliminate or overcome their issues.

Example: 'The various challenges facing your airline include increased customer expectations and competition from other airlines. I believe I have the aptitude and problem-solving skills to overcome and reduce these problems. For instance, I can provide passengers with exceptional service, which encourages them to rebook and fly with the airline again. I also ensure that there are safety rules in place to make customers feel safe and secure during flights. Moreover, I ask for customer feedback to identify the areas that require improvement and work on them to meet passenger expectations'.

Related: A guide on how to cope with change in the workplace

What skills do cabin crew professionals possess?

Interviewers ask this question to determine how well you understand the company and role. They want to identify whether you possess the necessary skills to fulfil a cabin crew member's duties. When answering, mention qualities you possess that align with the job description. Also, consider providing examples of how you've used these skills in the past to improve your answer.

Example: 'Cabin crew professionals possess good communication skills so they can effectively interact with customers. They also have excellent problem-solving skills that help them to address problems as they arise. Anything can happen during a flight, so it's necessary for cabin crew professionals to develop quick solutions and maintain a calm demeanour, even when encountering an emergency. They also possess sound teamwork skills that allow them to collaborate with other cabin crew professionals on the flight. I have all these skills, which means I'm a great fit for this role'.

Related: How to become an air hostess (with definition)

What are some of a cabin crew member's key responsibilities that you've performed in the past?

Recruiters ask this question to assess your previous roles and how they align with the new position. How you respond lets them know whether you're ready to take on the job's responsibilities and complete them as expected. When answering, outline the responsibilities you've performed in previous roles that cabin crew professionals typically fulfil and relate them to the new position.

Example: 'As a cabin crew member, my key responsibilities are ensuring safety during the flight, serving food and drinks and making sure that passengers follow the aircraft's protocols. I also show passengers to their seats, check the condition and provision of emergency equipment and administer first aid if necessary.

I'm also responsible for demonstrating emergency equipment and safety procedures, handling emergencies as they arise and producing written flight reports after landing. I believe that my experience in fulfilling these responsibilities makes me a valuable asset to your airline, as I have a proven track record of completing a cabin crew member's tasks on time and to a high standard'.

Related: What does a cabin crew do? (With responsibilities)

If another colleague doesn't show up for work, how do you handle their responsibilities despite having your own?

Hiring managers ask this question to understand how you'd delegate tasks and react under pressure to increased responsibilities. They want to see your leadership skills and ability to work as a team to complete additional duties on time. Focus your answer on how you can navigate the situation and handle the extra responsibilities. This is a good way of demonstrating that you're a team player and willing to take on the extra work if another professional isn't available.

Example: 'I'd contact them to ensure they're okay and try to find out why they're absent from work. Then, I'd speak with the other cabin crew members and inform them of the absent team member. When doing this, I'd tell them about the extra responsibilities I'd fulfil and ask them if they can take on extra duties too so that everything runs smoothly during the flight. This ensures that everyone equally contributes to accomplishing the additional tasks'.

Disclaimer: The model shown is for illustration purposes only, and may require additional formatting to meet accepted standards.

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