Registered manager interview questions and sample answers
By Indeed Editorial Team
Published 13 November 2022
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
Preparing for interviews is a good way to improve your chances of achieving a positive outcome, as it can help you perform more confidently on the day. For GP managers trying to gain registration, this may involve revising the CQC's fundamental standards or reviewing typical interview questions. The CQC examines people's fitness to become registered managers based on the criteria in relevant regulations, so reviewing questions you're likely to hear surrounding these regulations is a particularly effective form of preparation. In this article, we share various types of interview questions and offer some example responses to help you prepare.
General registered manager interview questions
To prepare for your interview, it can be beneficial to review typical registered manager interview questions. At the beginning of the meeting, the interviewer may focus on general questions about your personality and motivations. This helps them gauge your suitability for the position and learn about what drives you to do what you do. It also helps them learn about your work ethic and preferred style of working. Here are some examples of general interview questions for registered managers:
How would you describe yourself in three words?
How would your friends describe you in three words?
What's your greatest strength?
What's your greatest weakness?
Why did you choose to work in healthcare?
What motivates you to get this position?
How does getting this position fit in with your wider career plan?
Where did you grow up?
What interests you most about this position?
What do you think the most important responsibilities of a registered manager are?
Questions on background and experience
To ensure you have the necessary skills and experience to do the job successfully, CQC interviewers may next move on to questions about your background and work history. This helps them understand whether you meet the essential registration criteria. Having a copy of your CQC application form near you is a good idea, as many of these questions may relate directly to information on the document. Here are some common background and experience questions:
What makes you the best candidate for the position of registered manager?
How long have you been in your current or most previous role?
Do you have experience working in a leadership capacity?
How do you measure the performance of staff?
What's your system for finding ways to improve processes?
How do you foster and promote a positive culture at work?
What's your process for devising new visions and strategies?
How do you ensure your practice pays proper attention to equality and diversity issues?
Do you have experience with gaining consent from patients prior to initiating care?
What's the most important part of your current job within the practice?
In-depth interview questions
In the latter stages of the interview, the CQC assessor may ask you some in-depth questions about specific concepts and terminology to fully examine the extent of your knowledge. These questions may relate to your understanding of regulatory frameworks or the Health and Social Care Act of 2008, for example. Here are some in-depth interview questions you might hear:
Can you tell me the CQC's statement of purpose?
How do you invest in learning and development to meet national standards within your practice?
How do you plan to measure the competence of staff?
Can you describe an ideal process for handling complaints and taking corrective action?
How do you adapt your service to accommodate the preferences of patients?
What are your personal motivations for delivering high standards of care to patients?
Can you articulate the legal responsibilities of a registered manager?
Can you briefly explain your quality assurance process?
What is your understanding of the Equality Act of 2010?
Besides the CQS's fundamental standards, what other guidance and recommendations do we consider important?
5 interview questions with sample answers
Revising some typical questions and potential responses can help you think about how you might respond to similar questions on the day of the interview. Here are some common registered manager interview questions with sample answers:
1. Can you describe your understanding of the Care Act 2014 and how it affects you?
It's essential for registered managers to understand their responsibilities in relation to this act, as this is an essential part of the job. Recruiters may ask you to briefly explain it to confirm your understanding and ensure you know how it affects you.
Example answer: 'This piece of legislation served the primary function of overhauling the outdated social care act that had existed for 60 years prior. The act is substantial, having 129 clauses in its main section. The main changes relate to local councils and how they now have a responsibility to promote the wellbeing of carers and not just the recipients of care services. It also brought in a new appeals system that changes the way recipients of care can appeal the denial of eligibility to care by councils. This act is what legally necessitates the position of registered manager.'
2. How does your current practice support patients with special needs in terms of accessibility and special facilities?
One of the main duties of registered managers is ensuring practices offer adequate levels of support to people with special needs. Showing that you already have an awareness of these issues and that you're already actively promoting equality and diversity can demonstrate your suitability.
Example answer: 'Equality and diversity issues are paramount within our practice, and we have many facilities in place to support people with special requirements. This includes a disability ramp at the entrance, a special toilet for disabled individuals, hearing loops and the availability of braille and large print documents. We also have various procedures in place to ensure patients fully understand treatment options and that we record these conversations.'
3. What's your infection control process at your practice?
Ensuring you have a solid understanding of infection control and that your practice pays due attention to this issue is important for CQC interviewers. They may ask you to describe how you control infections and protect people at your practice.
Example answer: 'In light of recent public health crises, we now take an even more serious approach to infection control, and we update our policy annually. All our staff receive regular training on infection control. We emphasise regular cleaning, hand washing and use of all necessary PPE. We have processes in place to ensure staff follow these requirements, even when doing outside visits. This ensures the practice is clean and unlikely to exacerbate the spread of infections.'
4. Can you explain what the legal responsibilities are as a registered manager?
Understanding your responsibilities and what to comply with as a registered manager is more important than knowing the specifics of ensure regulations. It ensures you know that you have legal responsibilities and where to look up the specifics.
Example answer: 'The provision of care is an activity that the government regulates, and so is the management of the provision of care. This means that it's the registered manager's responsibility to ensure the practice is in compliance with regulations, and the government regulates the manager in doing so. To avoid any kind of liability, it's essential for the registered manager to monitor and ensure compliance with the CQC's fundamental standards and relevant regulations.'
5. What are the five questions the Care Quality Commission asks when inspecting services?
This question determines whether you understand the assessment criteria the CQC uses when assessing the quality of care. It also ensures you understand the areas in which they expect managers to focus their attention.
Example answer: 'The five key domains for the CQC, and the five questions they ask when inspecting services are as follows:
Are they safe? This is about protecting patients from abuse and preventable harm.
Are they effective? This ensures services achieve positive outcomes and use the latest evidence.
Are they caring? This domain focuses on whether patients receive respectful, dignified and compassionate treatment.
Are they responsive to people's needs? It's important for services to adapt to people's needs, which is what this question addresses.
Are they well-led? This refers to the leadership of organisations and seeks to understand whether leaders encourage development, innovation and fairness.'
Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.
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