34 Technician Interview Questions With Sample Answers
By Indeed Editorial Team
Published 31 August 2021
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
Technicians are employees typically responsible for looking after technical equipment or doing practical work. It's a job that requires extensive technical experience, great communication skills and the ability to use various resources to find solutions to common problems. If you're interested in applying for a role as a technician, you may consider reviewing example questions about the role and analysing your past work experiences. Doing this can help you better prepare for a job interview and meeting with the recruiter. In this article, we list 34 common technician interview questions and provide sample answers.
General technician interview questions
At the beginning of your interview, the interviewer may want to help you relax by asking more general technician interview questions about your interests, personality or career goals. Although they may seem easy at first, practising answers to general questions may help you position yourself as an ambitious and self-aware candidate and, as a result, increase your chances of receiving a job offer. Here are some example questions you can consider reviewing for your job interview:
Where do you see yourself in five years?
Why do you want to work as a technician?
What qualities should a good technician have?
How did you find out about this opportunity?
List three of your strengths that can be helpful in this role.
If we make you an offer, do you see yourself working here for a long period of time?
What's your biggest weakness?
Do you prefer working independently or within a team?
Describe your personality.
Do you have any questions about the job description?
Questions about background and experience
A standard element of almost every job interview is asking candidates questions about their background and experience. This may include questions about things such as their previous jobs, responsibilities or education. Here's a list of common questions about that:
What's your experience as a technician?
Have you ever had a conflict with a supervisor?
How did your education prepare you for this role?
What professional certifications do you hold?
How would you assess your customer service skills?
What part of working as a technician is the most challenging for you and why?
What skills would you like to improve while working at this company?
Do you have any experience supervising employees in less advanced technician roles?
How do you manage a busy day?
How would you rate your key competencies for this role?
In-depth questions help interviewers assess your expertise. These are often behavioural or situational questions that give you the opportunity to tell stories about your past accomplishments. Here are some in-depth questions for technicians:
What's your specialisation in the field?
What publications or sources do you read to learn about trends in the field?
What recently released software that you know of should our company start using?
Tell me about the most recent situation when you had to communicate bad news to a customer.
What would you do if you noticed an error in one of your co-worker's reports?
What are the most important factors in your troubleshooting process?
Describe one innovation that you brought to your previous company.
How would you react if you didn't know the answer to a client's question?
How would you handle a disrespectful client?
Tell me about a complex issue you helped a customer resolve.
Technician interview questions with sample answers
We have prepared a few more example questions with sample answers that you can use to prepare for your technician job interview:
1. What do you dislike about working as a technician?
This question tests your self-awareness and if you're someone who can complete all kinds of tasks, including the ones that you don't like doing. This is an important quality for a technician to have because it allows them to quickly help customers or co-workers fix complex problems. For example, this may include a broken system that the company uses. Consider formulating an answer that not only mentions something you dislike but also assures the interviewer that although you don't like something, you can easily motivate yourself to do it.
Example: 'A duty that I like the least has to be completing weekly and monthly reports. I truly enjoy working with people and having the opportunity to test my skills in various dynamic environments, which is why sitting at the desk may feel boring to me sometimes. However, I realise how important it is to regularly report all issues and repairs, which is why I try to do it as soon as I get the chance. This allows me to deliver my reports before deadlines and quickly get back to using my practical skills.'
2. What do you do to maintain a good relationship with your supervisor?
Asking this question allows the interviewer to assess your communication and interpersonal skills. It's important that all team members know how to work well together and know how to maintain good relationships with each other. To show that you can achieve that, consider formulating an answer that shows your respect towards more experienced employees and team leaders and highlights your cooperative skills.
Example: 'I know that maintaining a relationship with a supervisor takes time and effort, but with the right communication, it's possible and can be a valuable experience. In the past, I always made sure to structure my work week to always have some time to discuss important issues with my supervisor. During these discussions, we'd go over recent projects, and I'd also ask them for feedback.
Knowing that they are more experienced, I also made sure to ask them to help me set weekly and monthly goals for my role. This method allowed me to work on my skills and be better prepared for helping the company grow. Even though our conversations were typically very short as I didn't want to take too much of their time, they were also very useful.'
3. Describe a time when your skills helped you solve a complex problem.
Interviewers choose to ask this question to know if you're comfortable using your skills to solve real-life problems that may often occur when visiting a customer or in-office. They most likely expect you to describe the problem and your role in solving it, briefly go through the steps you took and share the result of your work. In other words, you may consider formulating your answer based on the STAR response technique, which is a way of answering behavioural and situational questions.
Example: 'Once during a particularly difficult night shift, I was the only IT technician available when the company's main software system went down. Other employees started to panic because an important deadline was approaching and ran to me for help. Although I was not a senior employee back then, I had to take over a technician manager's duties and prioritise this system malfunction over my regular duties. I made sure I understood what happened and began testing the equipment to see if I could find a quick solution.
Unfortunately, this was more serious, and although I didn't have enough experience to fix this on my own, I checked if the system's development company had a 24-hour emergency line, which they did. Their specialist walked me through the solution and assisted me on the phone while I rewired the system. It probably took me a bit longer as I imagine the manager would do it in no time without the other technician's help, but my solution still made it possible for the employees to continue working during that same shift.'
4. What would you do if one task took longer than expected and set you back on your schedule?
If a potential employer asks you this question, it could be because they want to see how well you can adjust to a busy schedule and if you can work in a dynamic work environment. When responding, consider emphasising your adaptability, time-management and organisational skills. You can also let them know that although it's important for you to finish projects on time, you also know the importance of delivering high-quality work.
Example: 'When a service call takes longer than expected, I typically take two different approaches. If the client is very talkative, I try to understand whether they're looking for more information from me or whether they're just friendly. If they have any questions about my work, I make sure to give them my card and point them to our customer service department.
If the appointment is long because I ran into an unexpected problem, I'll usually run out to my van and check if I have the parts to fix it that day. If I do, I'll see if I can talk to another technician about adjusting our schedules so that I can stay and finish the job, but if I don't, I typically schedule a follow-up with the client as soon as possible.'
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