Warehouse Interview Questions (With Sample Answers)

By Indeed Editorial Team

Updated 2 December 2022

Published 30 November 2021

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Interview questions are typical when applying to a position, and may sometimes ask in-depth or personal questions. These questions can help the interviewer better understand the applicant and determine if they are the right fit for the job. Understanding the questions you are likely to answer during a warehouse interview can help you prepare practical answers. This article provides common warehouse interview questions and why an interviewer might ask them.

Related: How To Use the STAR Interview Technique in Competency-Based Interviews

General warehouse interview questions

General warehouse interview questions may involve the same questions as other jobs, allowing the interviewer to get an idea of who you are. Commonly asked questions include:

  • What do you know about the company? The interviewer may ask this question to see that you've done good preparation and research before the interview and are highly interested in the role you're applying for.

  • What is one of your long-term personal goals? This is a quick way for an interviewer to see where your ambitions lie and how driven you are. Your answer can also show how long you plan to stay in the role.

  • Tell me a little about yourself. This is an opportunity to discuss your hobbies and pastimes, relating them to the job role. It's also a chance to discuss something you're passionate about and show your potential employer your personal side rather than just your professional one.

  • Why are you interested in this job? This is an opportunity to compliment the company you are applying for and to assess why you applied for this role.

  • What is your biggest weakness? Try replying to this question with an honest and concise answer. Consider mentioning how you've developed your weakness into a strength or how you're still improving it to provide information that shows you're still working on yourself.

  • What is your proudest achievement? This is a chance to highlight what you've done well in the past. It allows you to advertise your experience and how it makes you a strong candidate for this particular job.

Related: How To Answer the Question 'What Motivates You?' During an Interview

Questions about your employment history

Before delving into your suitability for the role, an interviewer may ask about your time working with other companies. Common employment history questions may include:

  • Have you worked in any roles in a warehouse environment before? If so, what were they? This is a simple question to start the interview and can help the interviewer determine how much training you need and if there needs to be an adjustment period.

  • Have you previously held any leadership roles? This question can offer insight into your character. For example, someone in leadership and management is more likely to act professionally and has the potential for promotion.

  • Why did you leave your previous role? There are a few reasons you may have left your last job, but some could be red flags to future employers. No matter how you left your previous role, be honest and present your side of the story, as an interviewer can follow up with your past employer.

  • What is an example of a mistake you've made on the job, and how did you resolve it? An interviewer may ask this question to understand your ability to resolve issues in the workplace. This question allows you to explain a situation where you've responded to a challenging, high-pressure problem with a resolution.

  • Can you give me an example of dealing with a difficult customer? You are likely to get this question as it doesn't just question your customer service skills but asks you to apply the theory further and translate it into a practical situation. Although a warehouse is rarely customer-facing, you may need these skills to work with clients.

  • How have you dealt with a previous disagreement in the workplace? You're more likely to interact with co-workers than customers in a warehouse. This will likely lead to at least a few conflicts in your role, and an employer may want to know exactly how you deal with these conflicts right now.

Related: What Are Conflict Resolution Skills? Definition and Examples

Interview questions about your physical ability

Working in a warehouse can have a significant physical toll. Aside from lifting and carrying goods, much walking is required and specialised. These physical requirement questions may include the following:

  • How well do you handle strenuous physical work, whether walking or lifting heavy weights? This is a simple question designed to ensure that the interviewee knows what to expect in the workplace. Be honest; taking on the job whilst not in the right condition could cause serious harm.

  • If any previous co-worker breached safety regulations, how did you deal with the situation? Warehouses are high-risk environments, and by breaching safety regulations, you could put people at risk. This question can help the interviewer know how you would go about resolving these issues if they arise.

  • What do you do to stay physically fit? This isn't directly asking about your suitability for the role; instead, it's ensuring you're in the right condition to start. For example, suppose your last highly physical role was years ago, and you do relatively little day-to-day exercise. In that case, you may have a more challenging time adapting to the physical nature of a warehouse.

Types of warehouse jobs

Warehouse jobs range from entry-level labourer positions to skilled roles that require more experience and training. Understanding what each job entails and its requirements is essential when considering pursuing one of these roles. Typical positions that are found in warehouses include:

  • general labourer

  • forklift drivers

  • shipping specialists

  • loaders

  • receivers

  • stock clerks

  • warehouse clerks

Related: What is the function of a warehouse? (10 common functions)

Example questions and answers

Here are example questions with answers to help you prepare for a warehouse interview:

1. What is an example of a mistake you've made on the job, and how did you resolve it?

This question is likely to come up in any job interview but can be especially important in a warehouse environment. Limited shelving and tight time constraints mean that one error can lead to issues further down the line, and employers want to know how you proactively solve these problems.

Example: "In a previous workplace, I misplaced one shipment that we received, leading to an excess of stock in one part of the warehouse when we were anticipating more deliveries. I needed to rectify this before more stock came in, which led to a disorganised warehouse. I could resolve the issue quickly by assigning staff to move the stock back to the correct location while keeping others on standby in case other deliveries arrive early. The long-term consequences were that I am now more vigilant with checking the shelving destinations of all incoming items".

2. How have you handled workplace incidents in the past?

This question is good at examining how honest you are and how safe you would keep the warehouse if you came across an incident. By giving a satisfactory answer here, you are demonstrating to the employer that they can trust you and you won't cause any issues with a workplace audit.

Example: "At my previous job, I ensured that all the safety regulations were being followed, both by myself and my colleagues. In one case, a colleague was loading shelves in an unsafe manner. I discussed this with them and encouraged them to complete a course on safety in the work environment. As a result, they could work more safely and effectively in the warehouse, and my team passed the audit shortly after I intervened in my colleague's working methods".

3. Can you give me an example of dealing with a difficult customer?

Difficult customers are present in all industries, and working in a warehouse is no different. An employer wants to know if you have the customer service skills required to resolve issues with clients and customers, retaining their customers for the long term.

Example: 'In a recent non-customer facing role I held in a warehouse, one customer came to the back and wanted to know where their product was. As the warehouse required PPE to be present, I needed to remove the customer safely without escalating the argument. By explaining the warehouse's safety policy and our process of receiving a customer's products, I reached a point of understanding with the customer. She withdrew from the situation and waited quietly to receive her package'.

Disclaimer: The model shown is for illustration purposes only and may require additional formatting to meet accepted standards

Related:

  • What do warehouse workers do? (Plus skills and duties)

  • How to write a warehouse manager CV (with template)

  • How to give interview feedback (with steps)

  • Outstanding interview lesson: sample questions and tips

  • How to beat interview anxiety (a guide for before and during)


Explore more articles