Retentions Agent in Middlesbrough, North Yorkshire
if you used to being busy......
The job is demanding, busy all the time. Its asking the same questions and saying the same things on every call, the only difference is the person you are speaking to. Very process driven and targets are something they talk about alot. Benefits and discounts are good. Great people to work alongside in the office.
Customer Service Representative in Suffolk
Do not recommend
If you are OK with the "team leaders" treating you like a school kid; them monitoring how long you are in the toilet for, long and unsociable hours, OK with confusing and conflicting work standards and dehumanising KPIs...then go for it. The management is pompous and doesn't care about offering any meaningful help with calls. If you have any system issues and can't login, then prepare for the management to believe you were somehow to blame.
Customer Service Representative in Ipswich, Suffolk
Should be named Concentration Camp
Taking phone calls, one after the other, all day from customers from a particular client (eg TSB) who wanted to go travelling abroad and ensure that they have the correct cover/insurance in place (especially if they wanted to do additional activities). I learnt they are very regimented, very robotic (as each claim had to be read from a script and you were marked down for missing out 1 word). You are expected to sell (but at the same time, not mis-sell), even though it should have been about providing cover. There are lots of extra costs involved to cover you for your certain sports/activities.Management I am not sure on; one team leader was an absolute snake - like an absolute angel to your face and throw you under the bus the next minute.Hardest part of the job - being something I'm not - regimented and repetitive.Most enjoyable part - some of the people I got to meet.
Travel Claims Handler in Ipswich
Employees just a number
Employees are just a number senior management have little time or regard about how changes will affect the lower management and their teams. Poor pay apparently have to be grateful they provide a free staff car park however half the staff don't drive into work.
Customer Service Advisor in Tunbridge Wells, Kent
Great people and place to work
Worked here for 10years and it was a great place to work with great people and the versatility of the job was good too as there are many departments to work in with different skill sets that are needed. There was also the potential to work your way up. I was sad to leave and only left due to moving away.