Work wellbeing score is 65 out of 100
3.6 out of 5 stars.
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AXA UK Employee Reviews

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United Kingdom403 reviews

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3.6Work-life balance

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What is the best part of working at the company?Initial training is very good and supportive. Thereafter not so good when you are given more duties and tasks and left to get on with it. Much is made of the free canteen which is not all that good because only half hour for lunch if you are on 3rd floor takes five mins to get down then you have to queue for ten mins as they have now capacity in the building so throw the food down you try to get back to your desk in time and suffer indigestion.HR unaccessible. In the 9 months I worked there I never got a payslip and I was not the only one as this is outsourced and no one appeared to be able to help.I still haven't got my P45 which lead to hassle in my current job with tax. It support is also outsourced and completely rubbish. When you go to work there you think its brilliant then you realise its just another call centreWhat is the most stressful part about working at the company?Shifts patterns, lunch ( if you are on late lunch nothing left which makes a mockery of this being a "perk".) Unrealistic expectations in terms of your work and your stats. They say there is no such thing but that's not true. For instance you are only allowed to put yourself in aux for 5% of your day ( emails etc callbacks etc) but they tell you ring this person and that even if you didn't even deal with the person initially so you are always panicking at one to ones.What is the work environment and culture like at the company?Not great. Certainly not all its cracked up to be. I started with 16 people in my group, a year later there's only four - 
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Good pay and staff/management are there for their staff

Great support when you need it. Good progression for getting pay rise.Friendly atmosphere. Have to be able to take what customers say on the phone with a pinch of salt
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What is the best part of working at the company?The free lunch and the fact that the shifts are flexibleWhat is the most stressful part about working at the company?The the number of calls that i have to deal with it everydayWhat is the work environment and culture like at the company?sometimes friendly sometimes toxicWhat is a typical day like for you at the company?answer about 100 calls and have lunch
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Good place to work, nice people. Hybrid working and fair pay. Corporate environment, reasonable offices, good benefits etc. Lots of long service employees.
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Poor culture and ethics

Micromanagement was prevalent throughout the company. Individuals were not given sufficient autonomy to showcase their skills and creativity. This hindered personal growth and job satisfaction. Many capable employees felt undervalued and stifled in their roles, ultimately resulting in a decrease in overall productivity.
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Insights into AXA UK

Based on 63 survey responses
What people like
  • Feeling of personal appreciation
  • Inclusive work environment
  • Time and location flexibility
Areas for improvement
  • Energising work tasks
  • Sense of belonging
  • Fair pay for job

changed since 2018

I really enjoyed my time at AXA. shame because it was a really nice place to work. Everything is a mess now. Poor management. They outsourced IT to cognizant and wrecked everything good about the culture there. Good people left and knowledge left with them and its very hard to support them now.


money is good


Like working inside chaos
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Good place to work

Good place to work Progression is good Management is OK and they put you through exams to develop Overall I wouldn't turn down the opportunity thanks
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Lovely place to work, great staff and good friendships.

Worked here for a short period of time but I loved getting to work with everyone. Great environment to be in. Kind and good team work! Would recommend as a place to work.
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Great! Loved working here.

Liked the option to work from home. Work/family life spot on. Caring and supportive management. Always someone to go to if you had any problems with the role.
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Good place to work

Good place to work. Team is very supportive. A lot has changed in the past couple of months - its going to the right direction. Extremely happy with a choice I made to leave my old job and join AXA
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Great company to work for

Great culture and a family feel. Reward those who work hard and really great for progression within the organisation and internal promotion. Great work life balance.
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A fun, lovely place to work.

What is the best part of working at the company?Axa employ the best candidates. They are caring employers and treat everyone fairly. They really look after their staff members. I would never leave through my own choice but being made redundant after 18 years working for axa.What is the most stressful part about working at the company?None of working for axa is stressful in my opinion What is the work environment and culture like at the company?Warm, friendly and welcoming..What is a typical day like for you at the company?Can be fast paced and a lot of work. So if u r not hard working and care for your job then its not for u.
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Good and bad rolled into one.

What is the best part of working at the company?Good benefits and pension scheme, 35hr week.What is the most stressful part about working at the company?Project managers don't really know how to manage a project.What is the work environment and culture like at the company?Inclusive but fairly old fashioned with regards to who knows who and how u get on.What is a typical day like for you at the company?Busy, lots of meetings for meetings sake, business often fdve visions of what they want but don't really want to get involved in the detail. Most IT now outsourced to cognizant so that's causing issues.
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Productive but overbearing

Typical day involves taking calls from customers about their car or home insurance. 2 x 15min breaks and an hours or half hours lunch dependant on your contractual hours. TLs are hit and miss, some are excellent some are not but all are managed by higher ups who do not realise targets set are not justifiable or realistic, therefore work life suffers and causes mental distress and anguish if not properly managed. work is very cliquey and if your face doesn't fit do not expect any help or progression. 2 days in office 3 days working from home is great but days in office feel forced with no real need to them unless meetings apparent. Low wage for the work you entail, decent to start with but you are not valued as an employee
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Good place to work, few snags

Great place to work and would recommend people to join but read….High workloads and slim margins to hit targets more and more gets put on you even when you are at breaking pointPay is low for what you do (dependant on job title and authority level)The pay rises are average, after tax it will work out roughly £80 max when you finish on a good rating. However, they don’t or drag their feet to amend the licence salary brackets to match so ends up you have a pretty poor pay increase and new to insurance handlers being very very close to the more seasoned high level handlers. Also, this can also prevent you getting a pay increase when you move licences. Progression is a bit of a gamble, depends on the team you are on. But there are quite a few roles where progression becomes non existent and you are stuck. Benefits:25 days a year plus bank with the option to buy or sell 5 days. So really really goodFlextime - perfectDeath in service - never benefit from so really its uselessGood pension contribution 9%


Some benefits, holidays, flex time


Pay is low and IT is god awful
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glorified call centre

Micromanagement hawk every single stat possible - how long spent on phones, on wrap, on break, toilet breaks, meetings. I have been disciplined over logging in a single minute late! No progression - current operations manager had to stay 14/15 years for this position, and even then, it is a step below the head service manager that was externally recruited . Only progression is to become a team leader, this can take years, and the salary increase is around 20% more than bottom feeder staff. It is better to work here a year, and move to a different insurance company and be paid same as team leaders, as AXA is one of the lowest paying companies in this industry.There is a lot of favouritism in the office. If your face doesnt fit, then you will be left to rot. The whole office had a huge shake up in 2022 because management dont have any clue how to keep staff or improve productivty. Its not hard - learn to LOOK AFTER YOUR STAFF.This is a glorified call centre. I only lasted here from the end of 2022 to recently in 2023.


paid 20 minutes break per day


lowest in industry pay, micromangement, call centre
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fun workplace, great environment and flexible

hybrid working, flexitime where you chose your hours, great people to work with when you are in the office, overall great job and fun workplace and good salary
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Quite repetitive work and at times a busy call centre environment but social side of work was fun, paid quite and received a yearly performance bonus
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Difficult to progress

Difficult to progressSometimes it's hard to see where your career is going Good working conditions though but not enough recognitionGood benefits Hybrid working
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A perfect workplace

Fun place to workYou grow because they always have job openings within the company They give free lunch, it’s like a buffet everydayThey always train you and give you scripts for new updates so you don’t compromise the company’s methodology Very flexible working hours Hybrid Working with axa comes with lots of benefits
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Welcoming environment

Pro’s:• Friendly staff and supportive colleagues• Decent pay • Some good team leaders and seniors• Can WFH• Convenient office locationCon’s:• Too much pressure on handlers (having to consider holding times but also having to maintain the call times to be short and not long and quickly answering the next call. I believe the importance is quality of the call not quantity hence causing customers to call back)• Repetitive and draining (taking calls after calls with hardly any break or time away from calls)• Can be difficult to book religious holidays off, however usually other time off requests are easy (sick pay, annual leave)• Too many IT issues which causes delays and affects handlers to do their job Overall I would not recommend working here, unless it’s a part time or temporary contract. The level of customers can vary, some may be nice or some can be extremely difficult but that’s a standard expectation with working in a call centre especially in an insurance company.
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Overall rating

Based on 467 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture

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