Absolute Interpreting & Translations Ltd Employee Reviews

I worked for absolute interpreting for couple of months and was not a bad experience. Although I didn't get regular work and you're paid only for two hours of work which is not worth if you're looking for full time income.

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A responsible agency

Interpreter (Current Employee) - Frimley, Surrey - 3 March 2023

I cannot fault them. so far so good, been interviewed, assessed, trained and inducted. received an excellent and very hands on and practical training from one of their experts and i feel more prepared than ever before, this is despite my previous years of experience. i learnt a lot of new DOs and DONTs from them. A very caring and honest trainer.

Pros

excellent training and diversity of subjects

Cons

cannot call it cons but would be nice to add a few more days to the training.

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Insights into Absolute Interpreting & Translations Ltd

Based on 13 survey responses

What people like

Clear sense of purpose
Ability to learn new things
General feeling of work happiness

Absolute Interpreting and Translation's Ltd

Freelance Interpreter (Current Employee) - Birmingham - 27 February 2023

The CEO is very professional and the whole team of staff including HR excellent standards . All ways on hand to resolve any issues and the are very professional at there expertise. No typical days is the same you gain a lot of different experience from attending different appointments with there client's from different organisations they work with . Truly a great company to work for Honesty integrity confidentially is the core of the company

Pros

The payments are on time

Cons

None

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Official response from Absolute Interpreting & Translations Ltd

2 March 2023

We are grateful for your review and feedback. We strive to maintain our high standards of professional working relationships with our interpreters and translators.

Booking app not good enough and telephone portal poor

Freelance Interpreter (Current Employee) - Birmingham, West Midlands - 27 February 2023

Booking app not good enough and telephone portal not great, between staff and interpreters are lacked of interaction and communication. Too many penalties setting up. Sometimes send you confirmation booking with informing by phone. Payment errors have not been corrected by email. Sometime double booked errors. Fair management running the company. No regular training for the interprters. Problems solving are not good enough. The payment is not fair. There is no pay rise at all in last ten years. Bookings cancellation rules are set up for their favourite but inconvenience for the freelance interpreters. Telephones interpreting booking pay rate low but if DNA heavy penalties.

Cons

Low pay

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Official response from Absolute Interpreting & Translations Ltd

2 March 2023

Thank you for your review.However, we have carefully investigated every element of your review and we fully and categorically disagree with the comments made as outlined below. It is very evident that this comment is written by a local competitor who has been acting unfairly writing fake reviews on our our various listings in an attempt to cause defamation.1. We have an award-winning App used by more than 20000 linguists across the UK. If the app was not good enough, then we would not be able to manage 1000s of bookings effectively and working with 1000s of our professional linguists.2. We are the only company in the UK to have the best interaction and networking with our interpreters. This statement is fully denied. A good example of our excellent interaction and relationship with our interpreters can be evidenced from our Interpreters Recognition of Excellence Awards 2023 held on 24/02/2023 where more than 150 interpreters were invited to celebrate their success and the success of their other colleagues. 3. All businesses of terms and conditions to ensure compliance and there is no penalty that is outside of the terms of business.4. It is an added bonus to receive bookings via email and by phone. 5. The allegation is entirely denied. Absolute are probably the only company in the UK to offer regular training and refresher courses to its interpreters. In fact, we hold at least 4 training sessions a month.6. We have had several pay rise over the past few years. The allegation is fully denied.It is unfortunate that a particular competitor is going to this level to cause -

Problems with payments

Interpreter (Current Employee) - Remote - 11 February 2023

It was a good experience working for the company until they made a mistake in my payment... and they neither acknowledged nor resolved it despite numerous phone calls and emails. I understand people make mistakes but they can be resolved. It was quite shocking as I did a lot of work for the company and was always professional,on time and followed their procedures to the letter. It feels like they think that there are lots of interpreters in their database so they don't really care about losing people.

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Official response from Absolute Interpreting & Translations Ltd

2 March 2023

We have run a thorough investigation trying to find any case matching your review and based on the information provided, it is clear that the allegations made in the review are false and written by the very same person who is working for a competitor and writing fake reviews on our listings on several pages especially soon after we receive a good review it is followed by this person's fake revivews.Our company requires all interpreters to agree to our terms and conditions, which include information about payment rates, and go through regular training and induction sessions. Therefore, it is highly unlikely that an interpreter would not know their rate or have a payment issue that was not addressed by our company.We value our interpreters and strive to provide them with the best possible experience. If there are any issues or concerns regarding payment, our customer support team is always available to assist and resolve any issues in a timely manner. Furthermore, we do monthly payment run so it is impossible to miss any payment or not be paid for it. We take all reviews seriously, but in this case, it appears that the review contains inaccurate information and does not reflect the experiences of our company's interpreters. We support the professionalism and dedication of our interpreters and team and are proud of the work they do to provide high-quality interpreting services to our clients.

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An expert interpreting company

Interpreter (Current Employee) - Slough, Berkshire - 11 February 2023

I have been working with Absolute Interpreting and Translations Ltd as an interpreter and I am very happy with my experience. They are very professional and knowledgeable in their work. They always make sure that the interpreting is done accurately and effectively. I appreciate their dedication to providing top-notch services to their clients. Working with them has been a positive experience for me and I would highly recommend their interpreting services to anyone in need.

Pros

Good communication

Cons

They need to expand training in construction sector too

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Great company to work for

Freelance Translator (Current Employee) - Remote - 16 December 2022

Absolute Interpreting and Translations Ltd is a great company to work for. The staff is extremely helpful (they went out of their way to help me with a payment-related problem which was in fact a bank's issue). They are responsive, answer questions promptly and pay on time. Highly recommended.

Pros

supportive team, good communication

Cons

rates could be a tad higher

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Official response from Absolute Interpreting & Translations Ltd

2 March 2023

Thank you for your review and feedback. It is much appreciated.We have taken your comments on board and this will be shared with the relevant department for their review and consideration.

Best interpreting company to work for

Interpreter (Current Employee) - Birmingham City Centre, West Midlands - 10 November 2022

I have no issue with Absolute Interpreting and Translations Ltd since I started working for them as an interpreter. Clear communication, professional and supportive staff, especially their finance and HR, always support me when I have a question.

Pros

supportive team and managers

Cons

You have to park 3 min walk from office

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Official response from Absolute Interpreting & Translations Ltd

2 March 2023

Thank you for sharing your positive experience working with Absolute Interpreting and Translations Ltd! It's great to hear that you've had a good experience with their team and management. It's also good to know that their finance and HR teams have been helpful to you.Regarding the parking situation, it's understandable that it may be inconvenient to have to park a few minutes away from the office, but it's great that this seems to be your only concern. Overall, it sounds like you have a good working relationship with the company and that they have provided you with the support you need to succeed in your role as an interpreter.

Highly RECOMMENDED, collaborative staff and managers

Booking Officer (Current Employee) - Birmingham, West Midlands - 2 November 2022

After having applied for one of their in-house positions, I was pleasantly surprised. Soon after applying I got a call from their HR followed by an interview within 3 days of my application.On arrival the manager who interviewed me was very helpful. Clear and explained all the challenges, procedures and what to expect when working for absolute. This was quite helpful as the job description did not quite give me a clear understanding of the duties and responsibilities, but the interview made it very clear..I am looking forward to starting my position would absolute in the next two weeks. Hoping to grow in the business and support the team even farther with their day-to-day activities.

Pros

Clear communication

Cons

9am till 6pm which is long hours

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A reliable and professional agency to work for

Freelance Interpreter (Current Employee) - Birmingham, West Midlands - 1 November 2022

I joined them 3 months ago and I found their staff and HR accommodating and quite helpful with processing my application, talking me through different stages of my interview, assessment and induction which was enlightening. I am working for other agencies too but Absolute Interpreting and Translations has been the best so far.Importantly, I have been receiving my payments on time and with no issues.I just wish all clients paid for travel costs.

Pros

Professional and reliable to work for

Cons

Not all of their clients pay for travel costs

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A caring and relaxed environment

Employee (Current Employee) - Birmingham - 1 November 2022

Been working for Absolute for more than two months now, so far I found nothing but respect, care for staff and a very supportive team. Staff are supportive and managers available and always happy to help. I am hoping and looking for a long term stable position within this company.

Pros

A supportive team and managers

Cons

You have to park 3 min walk from office

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Please don’t work for them

Interpreter (Former Employee) - Birmingham, West Midlands - 16 October 2022

Worst company I could ever have worked for. Finance composed of useless people. They never reply to your questions to your concerns. Payslips full of errors. Management a kindergarten child.

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Avoid!

Interpreter (Former Employee) - Banbury, Oxfordshire - 22 August 2022

I only had a booking but it was more than enough to see who am I dealing with!We agreed for an amount and when I received the payment the amount was less thenwe agreed.I have sent hundreds of emails,first they apologized and said it will be sort it out on the next payment,but never happened,finally I gave up as they haven't reply on my last email re payment.Not going to accept any bookings.Luckly I had just one,otherwise if you miss counting you might get less without realise if you dont keep a record,they have so many requirements( eg renewal of the references) but when it comes to short payments no reply.I would give 0 stars if I could.They dont care about interprerers.They keep sending job offers but I wont accept anything as the pay is very low.Other companies pay double for the same work .Avoiddddd!!!!

Pros

Flexibility

Cons

Agreed for a certain amount of money and received less

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Official response from Absolute Interpreting & Translations Ltd

2 March 2023

We have thoroughly reviewed our payment records and have found no evidence to support the claim that we did not pay the agreed-upon amount. Additionally, we have no record of any communication from the individual regarding a discrepancy in payment.Secondly, we value our relationships with all of our interpreters and take our obligations to them seriously. We maintain open and transparent communication with all of our interpreters and are committed to addressing any concerns or complaints they may have. We have no record of any communication from the individual regarding any issues with their references or any other concerns related to their work with us.In conclusion, we take all reviews seriously, and we are committed to providing the highest quality of service to all of our customers and interpreters. It is a shame that the individual in question has chosen to leave a false and misleading review pretending to be working for Absolute and making false claims. It is unfortunate that each time a genuine employee or interpreter shares their genuine feedback, the individual concerned writes fake reviews to cause reputational damage. We remain committed to upholding our reputation for fairness, transparency, and quality in all of our business practices.

Different kinds of translations and oppotunity to meet new people almost every shift.

Interpreter (Current Employee) - Birmingham - 12 September 2021

There is some independancy for doing interpretations as the way you prefer.Many shifts are far from Birmingham and it takes time to get there and the company does not pay enough money for transport.It is a good opportunity to always meet new situations of different environment.

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Official response from Absolute Interpreting & Translations Ltd

19 October 2022

HelloThank you for your feedback. We do understand your rationale in regard to the travel costs. However, you would be pleased to know that some clients have recently agreed to pay travel costs while others pay an all-inclusive hourly rate which means a higher rate to cover travel costs. Please feel ree to contact our offices should you require further clarifiation.

Good Training

Interpreter (Current Employee) - Oxfordshire - 26 May 2021

Training is quite long, should have spilted into 4 days. It was fun and alots of role plays. The class size is huge and lots of interpreters going to the same training.

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Official response from Absolute Interpreting & Translations Ltd

2 November 2022

Hello,First of all, apologise for the delayed response. Due to some technical issues on our account, we were not able to respond to feedback before. We highly value your feedback and appreciate your suggestions.

Effective and productive

Interpreter (Current Employee) - Liverpool, Merseyside - 16 January 2021

*Staff are accommodating.*Training is very dynamic and driven, it was really a big help to enhance or equip even more my ability and skills. *Fun workplace

Pros

materials that they provide are helpful and the company is very thoughtful by giving a free coarse .

Cons

none so far

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Official response from Absolute Interpreting & Translations Ltd

2 November 2022

Thank you for your feedback. We are pleased that you have found working with us accommodating and supportive.

Productive Training

Freelance Interpreter (Current Employee) - Northamptonshire - 18 December 2020

I would like to thank you for the 3-day training course I've recently had with you. I've gained new knowledge about interpreting and skills which, I believe, will help me to become a professional in my field. Have a prosperous New Year!

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Official response from Absolute Interpreting & Translations Ltd

2 November 2022

First of all, apologise for our very delayed response. Due to a technical issue, we have not been able to respond to reviews for quite some time, so we are catching up and investigating each review and its status and legitimacy.

Interesting and thoughtful

Interpreter (Current Employee) - Birlingham - 3 October 2020

It was a good interesting training to attend to during which I was learning some features about my job that I was not aware of previously when working as a Interpreter.

Pros

Inspiring

Cons

To many people during the training

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Official response from Absolute Interpreting & Translations Ltd

2 November 2022

Thank you for your feedback. We have taken your feedback into account and will do everything we can to address your remarks under Cons section.

Great job with not so great pay conditions

Freelance Interpreter (Former Employee) - Telford, Shropshire - 16 September 2020

Unfortunately had to stop accept bookings due to continuous issue with pay. First it was my bank details they didn't have, took a lot of explaining to receive money earnt. They use every excuse to reduce payment/ add penalty. My advice is - record everything, all contact etc as it will be used against you so they don't have to pay.Payment sheet/ invoice always late and has to be chased.Contact becomes very rude and abrupt quickly when you ask for money and have issues with payment.In overall- sadly can't recommend, which is a shame, cause the job itself is lovely but its less stressful when you do it as a volunteer - then you know youre not getting paid and you help in community.

Pros

Flexible hours

Cons

Issues with pay

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Official response from Absolute Interpreting & Translations Ltd

2 November 2022

Dear ReviewerWe have checked our records and we do not have any such incidents or issues logged on our system, especially since your location shows as Telford; we are certain this is not a legit review as we pride ourselves in paying on time and monthly. We are certain this review is written by a competitor to cause defamation.

Easy Structure / Professional / Easy

Interpreter (Former Employee) - Oxford, Oxfordshire - 24 August 2020

If you are looking for a professional company that will give you free training, role plays to put you on the spot that will result in you learning no matter what, Absolute Interpreting is it.

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Official response from Absolute Interpreting & Translations Ltd

2 November 2022

Thank you for your feedback. We are pleased you enjoyed working with Absolute.

Professional

Interpreter (Current Employee) - Birmingha - 23 June 2020

Great and professional service. The company is reliable and I never experienced any serious problem. I enjoy working with Absolute Interpreting & Translations Ltd

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