Accor
Happiness score is 52 out of 100
4.0 out of 5 stars.
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Accor Employee Reviews

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Location
United Kingdom384 reviews

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3.8Work-life balance

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hotelmercuresofitelibislondonreceptionguestfree

It’s alright

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Not the best as they company care more about profits so the pay is low and they expect you to work long hours to keep labour cost low
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No progression

No progression available. Lack of training and support. Staff receive treatment according to hod preferences. Huge company, medium benefits but missing recognition to dedicated employees. And a strong turnover of staff.
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Insights into Accor

Based on 46 survey responses
Areas for improvement
  • Sense of belonging
  • Support from manager
  • Trust in colleagues

Terrible

The worst place I have ever worked.No appreciation for staff, no real training, management useless, no staff, people leaving constantly, terrible moral within staff, full of students with no common sense or life experience.Service is awful as no one knows what they are doing.No communication with managers because they just don't care.

Pros

Free lunch

Cons

Interrupted break, no communication, minimum wage, terrible hours.
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The place is a terrible environment to work in.

The management offer no backing, the standard is incredibly low, and nobody in the positions of power seems in any way interested in raising said standard. There is a lot of double crossing and playing people off against one another, even amongst management. In general just very catty. I can't advise you enough to avoid working here at all costs.

Pros

Food provided for free on shift.

Cons

Toxic work environment.
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terrible place to work

poor salary, the management do care about their employees they only care about the company target no matter how they had to cut the budget.it was very toxic environment to work and the general management was clearly biased as the only people I ever saw escalating positions within the hotel management area were French as the GM was French himself.try discussing my salary several time during my time working there and there were always excuses, or flat out NO! would never ever work there any Accor hotel in my life

Pros

none

Cons

long hours, toxic environment, no opportunity to grow, bad and biased management, low pay.
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Me encantó trabajar para Accor, lo echo de menos y ahora comparo mis trabajos con Accor siempre

Me sentí parte del equipo muy rápido, la empresa da muchos beneficios y descuentos

Pros

Vouchers
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Poor management but friendly staff

Their management was poor and need a big improvement. However, the staff there are super friendly and you always feel supported by them. The staff benefit there was not good compared to other hotels.
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Fun

Enjoyed working here whilst in university. Good job/life balance. It was joyful to an extent but was 0 hour so it is temporary, was not given enough hours in january so of course job security scare.

Pros

free lunches

Cons

not enough hours
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Horrible

Poor management, terrible how managers treat staff, u can go many shifts with no break, unfair treatment, poor communication, horrible shifts, unfair pay when you doing more than what your job role requires
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Productive and fun work place

I just love it i have nice time and i have nice people around starting from the owners to the Gm and very nice colleges in a word i will not change my job in Mercure George hotel i do like and love my job

Pros

Yes
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Ambiente di lavoro stimolante

Ambiente multiculturale. Ampia formazione lavorativa e sulla mission e vision Della compagnia.

Pros

2 giorni liberi a settimana

Cons

Retribuzione base
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Excellent Brand to work for , specially Accor owned and managed properties.

Team work makes the dream work.Long hours , Brand is excellent to work for Batbd standards are fantastic specially for the customer service side of the operation.

Pros

Yearly Bonus

Cons

Long Hours pay wasn’t the greatest
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It's fine

The events job at the hotel I was based at was fine. Inconsistent hours for a lot of the year, which isn't great if you need something structured, but is okay if you don't need to work all the time, or if you have uni. The people you work with will probably be the best thing about the job. The job varied a lot in terms of pace and difficulty, but was always doable.
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OK place to work if there are no alternatives

Very beautiful place, but couldn't say the same about management. Management don't seem to care much about their staff.Very poor planning - changing shifts with very short notice.
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Great company and look after employee

Best advice be good to them and they will be good to you. In the beginning not everything is good, you need time to know people and discover yourself and the new environment mean new challenge new team and new friends. Keep it on mind everything takes time.

Pros

Team, understanding your needs, managers, rota.

Cons

Extra shift are not available
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Ambiente lavorativo top solamente che la pandemia ha licenziato tutti i dipendenti e poi quando hanno riaperto non mi hanno riassunto

Bella azienda per la quale lavorare, io avevo contratto a tempo indeterminato ma con la pandemia hanno licenziato tutti e non riassunto nessuno anche adesso che gli hotel hanno riaperto. Lavoravo ad un Ibis Budget a Londra

Pros

Pagamenti puntuali, bonus break, sconti presso altri hotel della catena accor

Cons

Non riassunzione neanche con il contratto a tempo indeterminato
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Great place to work

Mgallary Bath is truely Amazing place to work. The atmosphere is much like a a family. Every one is very kind and nice and friendly.I been employed there for 10years but sadly it's time forw to move on.Management HR every department is truely good to work with.

Pros

Good staff food, flexible hours, Friendly joyful staff.great tips

Cons

Newly hired managers for new Boho restaurant is very unprofessional, selfish, more likely supporting their own community, low pay.
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Work staff

The company should pay attention to management and deligating to employment regime on behaviour towards staff on leaving due to management in aggressive behaviour towards staff on leaving due to manager behaviour

Pros

Free lunch

Cons

Between shifts
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Accor franchise

Be cautious working for an Accor franchise owned hotel. The brand owned hotels are something special. Impressed with the online support plus CEO 👍🏽

Pros

Decor was really nice

Cons

I would rather not mention
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Terrible management across both hotels

Avoid both ibis styles in Glasgow if you can.Poorly ran, management don’t care about anything other than causing drama. If you aren’t useful to them then you don’t matter.Expected to do the most for minimum wage with no guidance or help from management.

Pros

No pros

Cons

Terrible management who cause drama 24/7
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Good for take experience

Job learn you what you must know about customer service. Really quick and hard show you how people and managers don't care what you doing how hard you try.

Pros

Free food

Cons

Terrible menagment
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Overall rating

Based on 3,433 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job security/advancement
3.7 out of 5 stars for Management
3.9 out of 5 stars for Culture

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