Listen to your employees
Pay staff for the job they do, minimum wage is disgraceful.
Employ managers who are professional and know how to treat their employees and service users with respect.
Sort out communication and staff morale.
Motivate the support workers by offering incentives
Would ask you what are the key values of care home . Forgot staff he had met and spoken to .
It’s too far gone to improve and you don’t even realise. I am sure arrowe hall is not the only home to be in this state. You are all too busy chasing numbers, halving care packages and not paying staff. Honestly I am disgusted.
This is from a member of staff who is having a mental breakdown mostly due to this place. Is this really what you do to staff? Start listing and start doing before you end up in the deep end because it’s gone too far.