Addison Lee Employee Reviews

Down to earthOpportunities to take ownership if you have the right mindsetLack of maturity at all levels Some great people Great officesLack of investment in people

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Not the best

Driver (Current Employee) - London, Greater London - 17 November 2023

Controller bias but exective rates are good, better than Uber however you need to sometimes wait a long time for the job and have to prebook from a website where thousands of drivers book before you so you end up having to do short jobs that nobody wants.

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Jobs at Addison Lee

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Customer Service Advisor - Peterborough

Productive and fun work place

Taxi Driver (Current Employee) - United Kingdom - 12 October 2023

What is the best part of working at the company?The best company in the Uk I do really recommend Addison Lee to all PCO Drivers atm we are extremely busy and it’s time to earn reasonable money.What is the most stressful part about working at the company?Sometimes the controller guys have no patience but end of the day they are under pressure and I understand that…. All good Let’s work and make money There no stress if you are clever just work and don’t get stress What is the work environment and culture like at the company?I work with Addison Lee for 8 years I learned a lot how to treat people with respect and be honest and serious then all go smoothly What is a typical day like for you at the company?Fridays is very busy day and I love Fridays … anyway atm every day is really busy thanks god

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try elsewhere

Driver (Current Employee) - London - 29 September 2023

What is the best part of working at the company?you can choose your own hours, but even that has a down side. If you do not choose the hours they want you to choose then the number and types of jobs offered are seriously downgraded.What is the most stressful part about working at the company?dealing with the staff in the offices. they promise support but they dont tell you that the support is not there if you do not do the hours they require.What is the work environment and culture like at the company?there are 2 companies within addison lee. the office staff that are all together and then there are the drivers who are pretty much told to shut up and get on with itWhat is a typical day like for you at the company?its great if you can just get the jobs through your device. really goes downhill as soon as you have to speak with the god like controllers

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Great place to work. Recommend it

Driver (Former Employee) - London - 11 September 2023

You may find yourself taking an early trip to the airport at daft O'clock in the morning but that's a great time to drive. If you like driving and people you'll love this job.

Pros

Hours to suit you

Cons

None

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Insights into Addison Lee

Based on 63 survey responses

What people like

Time and location flexibility

Areas for improvement

Sense of belonging
Trust in colleagues
Feeling of personal appreciation

Good clients

Driver (Current Employee) - London, Greater London - 1 September 2023

Long hours to make decent income, but great clients probably the best in the business.Good support structure, and management plus company car, would recommend to anyone starting in the industry.

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Busy days are better than quiet

Customer centre advisor (Former Employee) - Peterborough, Cambridgeshire - 17 August 2023

not too bad of a place to work pay does not match the amount of work you are expected to do. You’re training group will be your main point in contact through working

Pros

Good break times

Cons

No one is valued at all

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Quite season is rough

Private Hire Driver (Current Employee) - London, Greater London - 27 July 2023

As far as minicab firms go, they are probably the best I’ve experienced so far as they have a decent infrastructure and actual human contact, and their client base is second to none, however you do suffer in the off season barely making rent

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Great place to work!

Real Time Analyst (Current Employee) - Peterborough, Cambridgeshire - 21 July 2023

I've worked here for a few years now and i've progressed through the ranks into the RP team! It's a great environment to work in and the people that work here are the best.

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Great!

Team Leader (Current Employee) - Peterborough, Cambridgeshire - 21 July 2023

Love my job here! get to work with a great team. Fresh fruit and cereal provided as well as an employee health program. We get treats often and great reward system.

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good place to work

Customer Service Advisor (Former Employee) - Peterborough - 21 July 2023

Good place to work, lots of positive individuals. 3 week training programme is a lot to take on but you have a laugh along the way! They often have pizza day, have fun workshops, bring in bakery goods which makes work fun. The company is strict regarding late's and absence policies! So if you aren't punctual this job isn't for you!

Pros

engagement and the training provided

Cons

long hours and strict on adherance

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Great Place to work

Recruitment Manager (Current Employee) - Peterborough, Cambridgeshire - 21 July 2023

I have been with the business for nearly 5 years, I have worked in multiple departments. I have constant support from my manager, and more importantly trust from my manager.

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You get punished for being new

Driver (Current Employee) - London, Greater London - 21 July 2023

Do your self a favour and avoid at all cost, as a new driver your are expected to work off the scraps of jobs that the longer serving drivers don’t won’t. AL have to many drivers and not enough jobs, the new pay structure is a bit of a scam and in fact your not really much better off that on how the old system worked (unless you have been with the company for years and can pick the good jobs) I will be leaving as soon as my rental agreement is up.

Pros

There are genuinely none

Cons

Too many drivers, failed system of allocating 1st job so if you are new you get the scraps that no one else wants, AL effectively takes 30% of what they charge a customer so rates are really bad.

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Great place to work

Customer Service Advisor (Current Employee) - Peterborough, Cambridgeshire - 20 July 2023

Since starting I’ve really enjoyed my time at Addison Lee. The training period was really helpful and the training team were so supportive. It’s a very fast paced environment and a very enjoyable place to work.

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Ok company to work for

Driver (Current Employee) - London, Greater London - 15 July 2023

Started recently, but seems like a good company overall. It is a competitive market so you cannot be busy doing jobs all day everyday. Pay is decent per job.

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Not too shabby

Driver (Current Employee) - Camden, Greater London - 7 July 2023

Not bad place to work if u can do the hours staff seem friendly enough ,electric car good but expensive ,don't know how u make 5000 a month actually sleep as well

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They hope get some slaver

Self Employed Courier (Current Employee) - London - 3 July 2023

They don’t care about if you have kids. The money is rubbish the company just going down every year. The minimum jobs is £4.25 sometimes I get only one job to waste your time about 30 minutes. Good luck

Pros

You have Saturday and Sunday off

Cons

Job pay work hard 10 hours 100, 00

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Good place to work

Analyst (Current Employee) - London, Greater London - 29 June 2023

The company fosters a collaborative and inclusive work environment, encouraging open communication among team members. I appreciate the opportunities provided for professional growth and development. The management team demonstrates strong leadership skills and is receptive to feedback and suggestions from employees.

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Avoid like the plague

Call Centre Agent (Former Employee) - Peterborough, Cambridgeshire - 20 June 2023

Managers get irritated when you ask them a question even if you just started working there. You have to respond to so called ‘managers’ that have 3 GCSEs and 2 brain cells all together. They sell you a dream during their ‘academy’ portraying the company as the best place to ever work at, when in fact it’s awful. Don’t be surprised if you catch the ‘lovely’ brand standard team speaking badly about you behind your back. Company is so bad I don’t even know how they’re still in service and customers will blame you for it. You will get shouted at on the phone and if customer asks for a manager, managers will tell you to refuse it because they don’t want to deal with it, you should deal with it. If at some point they have to take a call, they will complain about it for the next 5 working days and make unfunny jokes with you about how they hate you for transferring an angry customer to them. Boring and repetitive. Not worth the pay at all. People leave so often that they employ new groups of 5-10 people every month. Just avoid both working here and using this awful company.

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Fun

Jockey (Current Employee) - London - 20 June 2023

A nice environment to work and the staff is realy good too ! Good timing and very professional. I would recommend any person looking to work with cars to definitely try Addison Lee as it’s a pleasant place to work at .

Pros

Free water

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Was really good beforehand Uber and others came to the party

Driver (Former Employee) - London, Greater London - 15 June 2023

Well a loved place to earn your living as a driver in London up to around 2014, but since then things completely has changed. Management, ownership, customer base, totally different ever since and many left for the more successful apps. There are some drivers, older fellas that has always been treated different as they use to make to most out of it, perhaps they still do. Anyway, I have gone long ago and no plans to return to this business. Driving is difficult these days everywhere.

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