Addison Lee Group
Happiness score is 54 out of 100
3.2 out of 5 stars.
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Addison Lee Group Careers and Employment

Work happiness

Scores based on about 28 responses to Indeed's survey on work happiness
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Can people generally avoid feeling stressed at work?
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About the company

  • CEO
    Andy Boland
    approve of Andy Boland's performance
  • Founded
  • Company size
    201 to 500
  • Revenue
    £75m to £365m (GBP)
  • Industry
    Transportation & Logistics
  • Link
    Addison Lee Group website
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3 jobs


Salary estimated from 447 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 195 reviews and is evolving.



Call Centre Agent in London, Greater London
on 11 May 2022
Very stressful at times
Dealing with abusive customers on the phone on a daily basis and management often take their side and give them what they want even when clearly in the wrong.
Customer Advisor in Peterborough, Cambridgeshire
on 3 May 2022
Fast paced and stressful
If you are in the good books with the management team, you will do very well. If you make ONE mistake, you will get pulled up for it and judged harshly. If you do well, you get ABSOLUTELY NOTHING IN RETURN. If you enjoy being screamed at every single day without being able to do anything about the problem and without support, you will definitely like this place. They do offer “free cereal and fruit” if you make it to the kitchen on time. You get 2 minutes to use as personal time a day, but other than that it’s okay.
Chauffeur driver in London, Greater London
on 20 April 2022
Greedy company
You are in debt to them every monday for vehicle they supply so you figure it out. You should never be debt to your workplace you are there to earn money not taken advantage of.
Customer Service Advisor (Full-time) in Peterborough
on 5 March 2022
Horrible employers. They do not value their staff at all and you'll lucky to be paid correctly atleast once. Do not recommend at all. The work is fast paced and they do not care about anyone other than themselves.
CONTACT CENTRE AGENT in London, Greater London
on 3 March 2022
Bonus paid if you met monthly targets
Training was provided. Job could be quite stressful during busy periods especially if there was a train strike and everyone was looking to book a taxi. Not all team managers were willing to help out with calls so you were left to deal with issues on your own.

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Questions and answers

People have asked 30 questions about working at Addison Lee Group. See the answers, explore popular topics and discover unique insights from Addison Lee Group employees.

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  • Part Time Jobs
  • Promotion
  • Work Life Balance

Interview insights

Insights from 137 Indeed users who have interviewed with Addison Lee Group within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Ask you regards your skills, experience as a chauffeur if carry a pox licence Need screening and require a crb cheque

Shared on 17 July 2020

This all depends on the job role you have applied for - they usually ask what experience you have and how you can improve Addison Lee and what you would bring to the department.

Shared on 28 March 2019

Knowledge of London

Shared on 6 February 2018

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