Adecco Employee Reviews for Customer Service Representative

Working with Addecco saved me, as not many others were willing to take in somebody with little to no experience. Had consistent back to back jobs with them, though I know this won't be consistent, and it's definitely not a reliable form of income. But it's great for getting some work experience under your belt, while not necessarily being something I see myself doing long term.

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helpful and responsive

Customer Service Advisor (Current Employee) - Remote - 20 September 2023

Adecco are usually helpful and responsive with all queries and there is never any pay disputes but progression doesn't exist, you will bound between assignments.

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Insights into Adecco

Based on 216 survey responses

What people like

Fair pay for job
Clear sense of purpose
Ability to meet personal goals

Areas for improvement

Sense of belonging

Avoid at all costs!

Customer Service Assistant (Former Employee) - South Western Railway - 8 August 2023

Signed up to them as the agency I previously worked for lost the contract at my location to them.We were promised the same hourly rate and that didn't happen with a loss of £2 per hour. We were expected to travel to locations that were unachievable within minimum rest requirements or without a hotel at short notice on minimum wage. You can't claim it back.Breaks were 20 minutes including the time you took to walk to rest area, thankfully the management at the locations tended to let you take longer breaks in line with their companies rules.Training was provided by other agency staff, so it's easy to trained completely wrong.This is just what I saw.

Pros

None

Cons

The company

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Official response from Adecco

30 August 2023

Thank you so much for taking the time to complete a review. We are sorry to hear that you are unhappy with the experience you had with the company. We appreciate all feedback and ensure that this is passed onto the relevant teams to help improve our service to everyone in the future.We would like to further investigate the matters you've raised within your review and help where we can. Please can we ask that you reach out to our General Enquiries team, either via e-mail quoting INDEEDREVIEW in the subject or through our dedicated helpline via the Contact Us page below:https://www.adecco.co.uk/contact-usWe’ve noted down your details, so once we receive your contact, a member of our team will be happy to investigate this further for you.

Customer service advisor

Customer Service Advisor (Former Employee) - Durham - 11 July 2023

Standard customer service advisor role - adecco did what they’re supposed to do - place us into job roles. Job was fairly standard, paid weekly and was made permanent at the end of the 12 weeks

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Official response from Adecco

17 July 2023

We really appreciate you taking the time to share your review with us. It’s great to hear about the experience and service we provided! We look forward to working with you again in the future.

Remote work. Training provided

Customer Service Advisor (Former Employee) - Manchester, Greater Manchester - 28 May 2023

Good company to work for. Constantly updating you with new vacancies and regular contact from staff. Pay was always on time and training provided was very helpful. Felt supported even though the role was working remotely,

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Official response from Adecco

6 June 2023

Thank you for taking the time to leave us a review. We’re delighted to hear of your positive experience with us. We appreciate all feedback and ensure that this is passed onto the relevant teams to help improve our service to everyone in the future.We wish you the best of luck in your future endeavours; please feel free to reach out to us at any time.

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Good Agency

Customer Service Advisor (Former Employee) - Remote - 9 April 2023

1 of the better agencies to work for. Never any issues with pay,timesheets or questions which needed dealing with. Always kept informed on change of contracts etc.

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Official response from Adecco

21 April 2023

Thanks for taking the time to leave us a review. We are dedicated to ensuring that all our associates are satisfied at work and are very delighted to hear of your positive experience with us. Here at Adecco we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We wish you all the best for the future!

Easy job

Customer Service Advisor (Former Employee) - Work from home - 10 March 2023

Overall good environment to work in as you are compensated for overtime by shortening the next day's schedule. Didn't had a proper team to work with though.

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Official response from Adecco

22 March 2023

Thanks for taking the time to leave us a review. We’re delighted to hear of your positive experience with us. We appreciate all feedback and ensure that this is passed onto the relevant teams to help improve our service to everyone in the future. We wish you the best of luck in your future endeavours; please feel free to reach out to us at any time

Simply the best

Customer Service Advisor (Current Employee) - Liverpool, Merseyside - 28 February 2023

I've worked on and off for Adecco for nearly 10 years. They make you feel like you are not just a number and always go out of their way to get you great employment assignments. I've tried others but I always come back to Adecco.

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Official response from Adecco

3 March 2023

Thank you so much for taking the time to write a review, it's great to hear that we've always assisted you into a great new job for the last 10 years and how helpful you found our services to be. We value all feedback so this is much appreciated and look forward to working with you again in the future.

Good support and fair

CSR - Customer Service Representative (Former Employee) - United Kingdom - 23 February 2023

Never had an issue in the year i worked with them. They were easily contactable and very supportive. I enjoyed the role and only left as i wanted something permanent.

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Official response from Adecco

28 February 2023

We really appreciate you taking the time to share your review. It’s great to hear about the 5 Star service we provided! We value all feedback and appreciate you sharing that for other candidates to see. Good luck in your current role!

Temp Work via Adecco

Customer Service Advisor (Former Employee) - Manchester City Centre, Greater Manchester - 23 February 2023

I was placed for 9 months as a temp and felt always supported by Adecco and my consultant. I got always paid on time and the whole process from signing to finishing the assignment was really was really smooth

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Official response from Adecco

28 February 2023

Thank you so much for taking the time to write a review, it's great to hear that we assisted you whilst on the role and how helpful you found our team and services to be. We really value any feedback so this is much appreciated. We wish you the best of luck in your future endeavours

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Bad

Customer Service Advisor (Former Employee) - Barnsley, South Yorkshire - 15 February 2023

Zero hour contracts offers no stability. No flexibility. Bad pay rates. Bad management. Would never work for this company again as long as I live! Terrible

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Official response from Adecco

28 February 2023

Thank you for taking the time to complete a review. We are sorry to hear that you are unhappy with the experience you have received with the company.We'd like to find out more about your experience and help where we can. Please can we ask that you reach out to our General Enquiries team, either via e-mail quoting INDEEDREVIEW in the subject or through our dedicated helpline via the Contact Us page below:https://www.adecco.co.uk/contact-us We’ve noted down your details, so once we receive your contact, a member of our team will be happy to investigate this further for you.

Good WFH role

Customer Service Advisor (Former Employee) - Work from home - 24 January 2023

The training was very quick, but the job itself was good. I liked the working from home aspect and the rest of my team were all really friendly, as were the managers

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Official response from Adecco

31 January 2023

We really appreciate you taking the time to share your rating with us. It’s great to hear about the 5 Star service we provided! We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your current role!

Okay place to work

Customer Service Advisor (Current Employee) - Home Based - 24 January 2023

Very flexible and easy to get a change of scenery with different contracts. Really nice staff and love working from home. Some contracts pay well. Would recommend

Pros

Different contracts

Cons

Hard to contact

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Official response from Adecco

31 January 2023

We would like to say a big thank you for leaving a review for us, we really value all shared feedback as it helps us with the quality of service we offer to other candidates. We wish you all the best for the future and thank you so much for the recommendation!

Friendly

Customer Service Advisor (Current Employee) - Manchester City Centre, Greater Manchester - 5 January 2023

An amazing company to work for they are extremely helpful if you need anything and offer so much support to staff not only work related but on a personal basis

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Official response from Adecco

11 January 2023

Thanks so much for the lovely review you took the time to share. It's great to hear how helpful we have been, we really appreciate the feedback and hope you're enjoying the current roleWe wish you the best of luck in your future endeavours; feel free to reach out to us at any time.Kind Regards

Two faced

Customer Service Advisor (Former Employee) - Rochester - 9 December 2022

They start off very nice, when they need you, but then proceed to lie to you and eventually blacklist you for doing a good job, because you left an assignment for VERY good reasons. Pay was messed up a few times, which didn't help for living and paying bills.Thought I'd actually found a good recruitment company, but was extremely disappointed. You are just a number and pound signs to them

Pros

Weekly pay

Cons

Not being paid, just a number and pound signs to them

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Official response from Adecco

14 December 2022

Thank you for your review, and we are sorry to hear that you are unhappy with the experience you have received with the company. We value all feedback and will be taking this onboard with the relevant teams to help in improving our service to you in the future. Here at Adecco, we are dedicated to ensuring that all our associates are paid correctly and on time, and are on hand to assist when things may not look quite right.Please can we ask that you reach out to our General Enquiries team, either via e-mail quoting INDEEDREVIEW in the subject or through our dedicated helpline via the Contact Us page below:https://www.adecco.co.uk/contact-usWe’ve noted down your details, so once we received your contact, a member of our team will be happy to investigate this further for you.Kind regards

Cool job

Customer Service Advisor (Current Employee) - Remote - 24 October 2022

Good altogether just sad they get rid of people from contracts so quick . Have a back up job ready. Really stressed me out that I had to leave the contract after a month of work due to them hiring too many people.

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Official response from Adecco

26 October 2022

Thanks for taking the time to leave us a review. We appreciate all feedback and ensure that this is passed onto the relevant teams to help improve our service to everyone in the future.If you would like to discuss further, please can we ask that you reach out to our General Enquiries team, either via e-mail quoting INDEEDREVIEW in the subject or through our dedicated helpline via the Contact Us page below:https://www.adecco.co.uk/contact-usWe wish you the best of luck in your future endeavours; please feel free to reach out to us at any time.

Not enjoyable

Customer Service Advisor (Former Employee) - Manchester, Greater Manchester - 17 October 2022

Nothing wrong with the company they always paid on time and no issues with them I just didn’t enjoy the job.Was employed through addecco working on the UCNTL line. More training would be helpfil

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Official response from Adecco

18 October 2022

Thanks for taking the time to leave us a review. We’re delighted to hear of your positive experience with us. We appreciate all feedback and ensure that this is passed onto the relevant teams to help improve our service to everyone in the future.We wish you the best of luck in your future endeavours; please feel free to reach out to us at any time.

Very poor agency.

Customer Service Advisor (Former Employee) - Kettering - 22 September 2022

Not a good experience with these I'm afraid. They mainly offer the same, low paid, hap-hazard roles week in, week out, that offer no security and can leave you dropped mid-shift. The consultants aren't really interested unless you're ready to work for them at a drop of a hat and will ignore you if you have any problems.

Pros

None

Cons

Bad consultants

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Official response from Adecco

3 October 2022

Thanks for your review, and we are sorry to hear that you are unhappy with the experience you have received with the company. We value all feedback and will be taking this onboard with the relevant teams to help in improving our service to you in the future. Please can we ask that you reach out to our General Enquiries team, either via e-mail quoting ‘INDEEDREVIEW’ in the subject or through our dedicated helpline via the Contact Us page below:https://www.adecco.co.uk/contact-usWe’ve noted down your details, so once we received your contact, a member of our team will be happy to investigate this further for you.Kind regards

Ok agency

Customer Service Advisor (Current Employee) - Manchester - 24 August 2022

Good agency for temp ongoing contracts. Pay is around Nat min wages. Usually paid on time with no issues. Company seems a fair company to work for. Good communication when asking queries

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Official response from Adecco

30 August 2022

Thanks for taking the time to leave us a review. We’re delighted to hear of your positive experience with us. We appreciate all feedback and ensure that this is passed onto the relevant teams to help improve our service to everyone in the future.We wish you the best of luck in your future endeavours; please feel free to reach out to us at any time.

Good job, but stressfull if sensitive to the nature of the job

Customer Service Advisor (Former Employee) - Wigan - 24 June 2022

It was difficult to cope with some of the calls as they can be suicidal or terminally ill. Good company to work for and working from home a bonus. Good management.

Pros

Work From Home

Cons

Some calls can be upsetting

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Official response from Adecco

30 June 2022

Thanks for taking the time to leave us a review. We value all feedback and please be assured that we will be taking this onboard with the relevant teams as we aim to improve our service to everyone in futureWe wish you the best of luck in your future endeavours; feel free to reach out to us at any time.

Addeco are good company to work for

Track and Trace Customer Service Adviser (Former Employee) - Home Based PR7 1TU - 30 May 2022

While your on contract and in work it's up to the company you're working for is responsible for your health and Serco are great company, Addeco are good at keeping up with your status and support

Pros

Cons

Once you leave current job you tend to be left out with no interaction

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Official response from Adecco

8 June 2022

Thank you for taking the time to complete a review. We are delighted to hear of your positive experience with us. We appreciate all feedback, and ensure that this is passed to relevant teams to help improve our service to everyone in the future. We wish you the best of luck in your future endeavours; feel free to reach out to us at any time.Kind regards