Aetna, a CVS Health Company Employee Reviews
United Kingdom17 reviews
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I mange and negotiate legal contracts with private hospitals from set up to execution and ongoing management. I work in a much smaller team then i was used to in operations and am looking for a new opportunity to further my career and skill set
Aetna was a great place for me to hone the skills I had acquired studying Finance as a college graduate. As a new credit controller, I was given many tasks and entrusted with operations which required high levels of responsibility. There is a dynamic workplace culture which successfully balances productivity with a relaxed working environment. The most enjoyable part of the job for me was connecting with clients around the world and working as part of a team
Health insurance benefits
• Reported to the divisional CEO and VP, restructured struggling care management centre of a leading diversified healthcare company with new org-structure, tools and processes. • Hired and developed 45 onsite/offshore application specialists and achieved 97% first call resolution for annual patient care management calls volume. Successfully built an onshore-offshore client support centre for establishing a 24/7 support operations with a cost saving of 25%. Transformed positive perception of business SMEs and key clients on the support centre by meeting service SLAs and transparency in incident management system through swift reporting.
A great team to work with. Accessing claims, liaising with the medical team and processing claims. I learnt quite a lot on the job with regards to insurance claims, claim management and dealing with medical and evacuation teams outside the UK.
Great management and company to work for
I have enjoyed my time working at Aetna and it has given me the essential tools to be able to progress from what I have learnt. Working in client client services has been rewarding and has given me the chance to meet some great people.
Lack of communication
When I first started working for Aetna in the now closed operations hub in Co. Kerry, Ireland, I was so impressed by the structure in place and a real sense of organization and efficiency. Starting out as a health insurance processor for the US domestic market, I quickly moved into a team lead role and then switched to international health insurance. As a claims manager, I was able to develop and implement a number of operational changes from training programs, quality and audit tools to drive continuous improvements within my own team, the benefits of which were felt across the business. Following the closure of the office due to outsourcing in 2011, I moved into a work at home vendor management role which again was an amazing challenge, involved a lot of travel and my goal to maintain the improvements achieved previously did not falter. However following a number of management and organizational changes, despite my best efforts, standards started to slip. It was towards the end of 2012, that I started to visit the London office, my presence helped the business understand the real challenges faced operationally. In March 2013, I opted to move to the UK.
Close to my family in Ireland; structured, organized management style.
Working from home did not suit me; Too removed from the Europe management team.
Being a long standing employee is something I pride myself on as I have seen so much change and indeed undergone a lot of change with the company. I find myself learning every day As I absorb information easily and I have acquired a lot of knowledge which I am always eager to part with to help customers, my colleagues and the company. At the same time, it is the hardest part of the role as so many departments and people need my expertise I am not able to spend sufficient time building and implementing continuous improvement plans across the business. I can move being business areas really quickly from claim processing to policy administration, medical management and my ability to flex my skills has been proven time and time again. Though I really love what I do, unfortunately I do not see any tangible opportunities arising which would allow me to 1) pass my knowledge on to others and 2) advance my career.
Opportunities to travel; respected by my peers; every day brings something new
Long hours; Undervalued; underpaid
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