Affinity Water
Happiness score is 41 out of 100
3.0 out of 5 stars.
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Affinity Water Careers and Employment

Work happiness

Scores based on about 16 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Can people generally avoid feeling stressed at work?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • Founded
  • Company size
    1,001 to 5,000
  • Revenue
    £75m to £365m (GBP)
  • Industry
    Energy, Mining, Utilities
  • Headquarters
  • Link
    Affinity Water website
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3 jobs


Salary estimated from 476 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 71 reviews and is evolving.



Scientist in Staines-upon-Thames
on 8 June 2022
Great colleagues, work-life balance not so great
Good place to work in terms of benefits and training, very knowledgeable staff. I recommend as a solid first job after Uni. However work-life balance is non-existent once you're fully trained. You're expected to work 12 days in a row to then just get a weekend off, management is very resistant to make any changes about this and staff feels tired most of the time.
Water Technician in All
on 1 March 2022
Bullying culture
Terrible place to work ,favouritism,bully’s,racism. I saw it all ,people don’t stay because they make you feel unwanted,scruffy used uniforms,vans are full of rubbish ,and damaged no one cares ,how on earth they get UKAS accredited I will never know ,they are rude to customers ,they have no knowledge or care ,AVIOD this place ,
Sampler in Staines-upon-Thames
on 14 February 2022
people change constantly
The job is quite interesting and fun, especially if you like driving. However, salaries are too low for the amount of work required. The team is friendly but members constantly change due to low salaries.
Advisor in South East
on 28 June 2021
Amazing co-workers, but a tough job and not for everyone.
Call centres are not for everyone and are notorious for being stressful places to work. While Affinity is no different, the staff and office management were amazing, really great people to work with, so this kind of mitigates that somewhat. While the job itself is fairly straightforward, some of the targets seem illogical and unobtainable. However, management will always offer support and do their best to tailor any assistance to suit your style. On the whole, customers are generally okay, but you do get abusive ones that can completely ruin your day. The pay is fair, and the hours are not the most unsociable I have ever worked (though working 1 in 3 Saturdays is a bit of a drain). Unfortunately, it does seem that the higher uppers (the senior management at HQ, as opposed to our office manager/team leaders) seem to be very out of touch with the work that went on at my level, and had little to no understanding of the stresses we faced day-to-day.Overall, Affinity is a good place to work if you can deal with high stress, sometimes complex calls and if you're not daunted by challenging targets. You'll find it's the people that are worth it, rather than the job itself. I would only recommend this job to those that thrive in high pressure, fast-paced environments - introverts should avoid call centres.
Customer Relations Advisor in Folkestone, Kent
on 23 March 2021
This company has a high staff turnaround due to the stressful environment. Your mental health is drained by working here with no appreciation from managers, you are treated like a robot, just a head on a phone and nothing else. Very stat driven, but they make stats unavailable and keep moving the goal posts. Managers are very cliquey and have favourites, if you’re not part of the faveourites then your experience here is not likely to be a very good one.

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Questions and answers

People have asked 19 questions about working at Affinity Water. See the answers, explore popular topics and discover unique insights from Affinity Water employees.

See questions about:

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  • Working Culture
  • Working Environment
  • Working Hours
  • Background Check
  • CEO
  • Benefits
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  • Dress Code
  • Job Opportunities
  • Part Time Jobs
  • Promotion
  • Salaries
  • Work Life Balance

Interview insights

Insights from 56 Indeed users who have interviewed with Affinity Water within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

None only if your face fitted

Shared on 1 March 2022

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