Affinity Water Careers and Employment

Good place to work in terms of benefits and training, very knowledgeable staff. I recommend as a solid first job after Uni. However work-life balance is non-existent once you're fully trained. You're expected to work 12 days in a row to then just get a weekend off, management is very resistant to make any changes about this and staff feels tired most of the time.

Water Technician in All

on 1 March 2022

Bullying culture

Terrible place to work ,favouritism,bully’s,racism. I saw it all ,people don’t stay because they make you feel unwanted,scruffy used uniforms,vans are full of rubbish ,and damaged no one cares ,how on earth they get UKAS accredited I will never know ,they are rude to customers ,they have no knowledge or care ,AVIOD this place ,

Sampler in Staines-upon-Thames

on 14 February 2022

people change constantly

The job is quite interesting and fun, especially if you like driving. However, salaries are too low for the amount of work required. The team is friendly but members constantly change due to low salaries.

Advisor in South East

on 28 June 2021

Amazing co-workers, but a tough job and not for everyone.

Call centres are not for everyone and are notorious for being stressful places to work. While Affinity is no different, the staff and office management were amazing, really great people to work with, so this kind of mitigates that somewhat. While the job itself is fairly straightforward, some of the targets seem illogical and unobtainable. However, management will always offer support and do their best to tailor any assistance to suit your style. On the whole, customers are generally okay, but you do get abusive ones that can completely ruin your day. The pay is fair, and the hours are not the most unsociable I have ever worked (though working 1 in 3 Saturdays is a bit of a drain). Unfortunately, it does seem that the higher uppers (the senior management at HQ, as opposed to our office manager/team leaders) seem to be very out of touch with the work that went on at my level, and had little to no understanding of the stresses we faced day-to-day.Overall, Affinity is a good place to work if you can deal with high stress, sometimes complex calls and if you're not daunted by challenging targets. You'll find it's the people that are worth it, rather than the job itself. I would only recommend this job to those that thrive in high pressure, fast-paced environments - introverts should avoid call centres.

Customer Relations Advisor in Folkestone, Kent

on 23 March 2021

Terrible

This company has a high staff turnaround due to the stressful environment. Your mental health is drained by working here with no appreciation from managers, you are treated like a robot, just a head on a phone and nothing else. Very stat driven, but they make stats unavailable and keep moving the goal posts. Managers are very cliquey and have favourites, if you’re not part of the faveourites then your experience here is not likely to be a very good one.

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