Age UK
Work wellbeing score is 73 out of 100
4.0 out of 5 stars.
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Age UK Employee Reviews

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United Kingdom1,708 reviews

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4.0Work-life balance

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Well run very good mangerment

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What is the best part of working at the company?Hours to suit so very good work life management What is the most stressful part about working at the company?Not enough hours so only apply if you sort of want just a few hours a weekWhat is the work environment and culture like at the company?Very good listen to and and very efficient What is a typical day like for you at the company?Stress free and a chance to make a difference in someone's life rewarding
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No guidance

Left to get on with it. No guidance. Unless you asked a question they wouldn’t notice if you were there or not.Very few staff as worked home most days


Home working option


Poorly organised
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Insights into Age UK

Based on 369 survey responses
What people like
  • Feeling of personal appreciation
  • Ability to meet personal goals
  • Clear sense of purpose


Poor work/life balance, was expected to work extra unpajd hours. The place was old school not in a good way. Massively understaffed. Be warned on a typical day you will be doimg the work of 5 people. Culture of spineless management who do well to blame everyone but themselves


Working for a charity


No work life balance, low pay, old fashioned business, understaffed
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Over working under staffed

What is the best part of working at the company?The pay picking up more hours What is the most stressful part about working at the company?Communication lack of it between staffWhat is the work environment and culture like at the company?Stressful always under staffedWhat is a typical day like for you at the company?Never the same people come and go
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Inclusive workplace

Inclusive workplace my first job in the food care team couldn’t of been better amazing management I moved to another sector management was awful no training and got discouraged to work efficiently
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Fun place to work for

Great people. They make u welcome and they are kind. Make friends there. Management is great. There's nothing hard about the job. Have fun at work. Have a good chat. They help u out when your struggling with things
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I loved it but it didn’t pay much and as a line worker out and about, you need to love your own company and the company of mainly elderly folk

What is the best part of working at the company?Friendly and helpful colleagues. Lovely clients. What is the most stressful part about working at the company?Filling in the timesheets correctly otherwise pay is affected. So many clients in need, you could work a seven day week; however weekends are not worked What is the work environment and culture like at the company?Friendly and relaxed. Everyone is part of a teamWhat is a typical day like for you at the company?Start time is 9.00 but some clients are early birds and look forward to your visit, so can start from 8.00 onwards. You manage your own time
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Never a dull day

Fun workplace. Never a dull day and friendly higher ups! Great to chat with the customers and make friendships. Loads of training modules so you never feel unsure on anything and lots of support
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Bad employer

Management have no idea how to treat staff, target the wrong sort of clients and charges are way too expensive for the clients.Management don't understand the running of the place.No lunch breaks, refused leave no time off for hospital or doctors visits.




Everything about the place cause you to suffer stress
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Unprofessional, uncaring

Toxic workplace, management are lazy and incompetent. Uncaring towards employees and customers. Hardest part of the job, safeguarding issues are ignored. Typical work day includes a large amount of stress and no support from management. No job security, not enough funding from Age Uk national


Helping others


The whole job is a con
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Age Uk is a bad company to work for

Feel like you work on your own No team work Love the place I work but not the company I work for Busy shop Lots to do in the day From serving customers Taking donations Stock rotation Pricing Booking deliveries Answering the phone Managment don't understand working at this branch Get no support from area manager or your manager Feels like you work on your own there Customers are nice




Work 6 days a week
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Very rewarding

Good place to work very rewarding volunteers are great and go above and beyond to help raise money for a local charity.
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Good place to to work.

Nice place to work, no issues apart from customers stealing clothes. Good support from management. Age uk is a very transparent company and a very honest one since we got the new ceo.


Supporting the elderly


Only get paid 7 hours but work for 8
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Brilliant company to work for

What is the best part of working at the company?Working for Age UK was a pleasure from start to finish. The elderly clients were lovely and became like family. The management were amazing, best I've worked for.What is the most stressful part about working at the company?There was absolutely no stress attached to this job, it really was a great company to work for and I wish I had never leftWhat is the work environment and culture like at the company?Great. I cannot find one negative thing to say about Age UK What is a typical day like for you at the company?Visiting the elderly in their homes was lovely. We would chat and have a cup of tea. The work wasn't to hard and as long as you did your job to a high standard you were left alone.
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Great place but need more staff

Ongoing capacity issues, executive staff dont seem to be aware of workloads. It’s a great place to grow and develop. But individual workloads need attention
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So happy to have found this job I really enjoy it’s not like work

What is the best part of working at the company?Amazing and very supportive management flexible working great holiday entitlement lovely charity to work for What is the most stressful part about working at the company?Nothing is stressful really happy working for this company What is the work environment and culture like at the company?Relaxing and nurturing great training What is a typical day like for you at the company?Checking my app to make sure I have the right client ratio and planned visits
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great customer relations

A really fun place to work, well its what you make it. The Managers and Area Manager weren't interested in my progress, encouraging me, or even if I could access my payslips online.At one point I asked if I could work some extra hours, but got no answer from either shops managers or area manager.I gave this as feedback to the Area Manager when he was surprised to receive my resignation, but even then he failed to acknowledge that no-one responded to my request, ironically-no empathy whatsoever !


casual culture


No communication between weekend staff and management
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A great pleasure to help the community.

What is the best part of working at the company?Meeting people & doing a worth while job.What is the most stressful part about working at the company?Waiting for patients to finish there appointment’s.What is the work environment and culture like at the company?Excellent. You are all treated with respect and we all work as a great team. What is a typical day like for you at the company?A joy to meet people and the appreciation you get from the client.
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Fulfilling role

Great company to work for, management work around the days hours you require to own commitments so very accommodating Love meeting new clients who are so happy to see you Manager always at the end of the phone if any issues


Manage own time


Travel time and petrol not paid
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Hard work, little support from management .

Volunteers great, customers great, management so quick to criticize . The area manager ignores how your feeling about comments made by themselves make you feel.Good benefits regarding sick pay,pension etc ...
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Low staff turnover and rewarding

I enjoyed my time working for AGE UK Manchester as a care assistant, however I find their services to be quite run down and in need of decorating and new furniture adding for residents. The culture in the care home was welcoming and the staff all very supportive of one another.
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Overall rating

Based on 1,727 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.7 out of 5 stars for Management
3.8 out of 5 stars for Culture

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