Amazon Flex Employee Reviews
Job Title
All
Location
United Kingdom272 reviews
Ratings by category
Sort by
Found 272 reviews matching the search
See all 1,515 reviewsIndeed featured review
The most useful review selected by Indeed
I love working for flex. Its a fun job in my own car and I can work what days I want and have as much time off as I want. Im my own boss which is also a positive and I love driving. Amazon flex is fantastic I love it. However I wish I could work more hours than I currently am. 24 hours isn't really enough but it still brings a solid salary in weekly.
Pros
Can work any days I want
Cons
Not enough hours and wear and tear
Long hours, rarely time for breaks, poor navigation system particularly in rural areas, sometimes to many parcels to fit in your van. Spent most days racing round to get finished. Regularly ended up going up lanes or drives with no turning areas so had to reverse back down in the dark, which ironically was one of Amazon’s safety policies not to ever reverse.
Pros
Good money
Cons
Long hours which makes pay not so good
Depot staff are great, although they're so busy they don't have time to answer questions when you start, so you need to be able to think on your feet.Delivery blocks allocated are often unrealistic, so expect to take longer than time set. Also if you have to return to depot with parcels that are cancelled by customer you are not paid for the time that this will take.I enjoy the work, seeing people happy to get their goods and it is good exercise as you need to go quickly between each delivery. I have a lot of rural areas, so these blocks always take longer than the allotted time, often there are private lanes to travel down to properties that are 'first gear' advisable! Also with rural the deliveries show on the app as a minute to next drop.......not possible on minor narrow roads without endangering other road users!Also recommend getting a signal booster for your mobile phone, to ensure the app works constantly....again, rural areas can be problematic.
Pros
Fresh air & exercise. Great to see people happy!
Cons
Deliveries cannot always be done within time set, routes and timings not always realistic.
Pro's - you can deliver parcels when you have spare time , offers are given on the flex app with times and pay which you can choose to accept . You load parcels into your car at the pick up station and the app navigates you to the customers addresses, the drop off locations provided by the app is usually very accurate but rarely it can navigate you through narrow back lanes. Sometimes they offer increased pay rates at short notice especially for evening blocks. Usually the delivery routes can be completed before scheduled end time if you organise the packages when loading your vehicle and if it's not dark. Cons - zero hour contract, you have to check the app for offers, but usually delivery blocks are available everyday, the standard rate of pay is poor considering the fuel cost, too many stops and parcels for the allocated time. Sometimes you have to cover a lot of distance, occasionally you have to deliver to apartments which is not easy, sometimes you deliver to farms through poor roads which can damage your car's suspension . So overall the pay is poor for the effort you put in. Night time deliveries in the dark can be a bit difficult. Sometimes customers are not in to receive delivery.So I would recommend accepting increased pay blocks otherwise it's not really worth it unless you don't have any other job
Where do I start?The blocks are hit and miss. Some are straightforward, others are almost impossible to do.If there are any issues on amazon's end, you'll be blamed for it.Emailing driver support is pointless. You'll get a "copy-paste" reply, that either doesn't answer your question, or any question at all.The work is incredibly insecure. The terms of service set out a lot of different requirements and standards for the drivers, but don't set out anything for amazon themselves.If you ask for any information, regarding ANYTHING, you're SOL.If you have a dispute or appeal against amazon decisionz, the only people you can appeal to...Is amazon, so you can imagine how many appeals are successful.
Pros
Work when you want
Cons
Constantly fearing over job future.
Enjoyable job. You get assigned blocks of up to 4.5hrs and you follow a route whilst making deliveries in your own vehicle. It's 0 hours and some days, there are no blocks available.
Pros
Independent working
Cons
0 hours
You will travel 60-80 miles a day for 45 -52.50 ÂŁ You will deliver around 40+ pacels Shifts are not guaranteed and you will waste hours and hours on waiting until you get offer which can be already taken by different driver.If you like your car and you are not really desperate then stay far away from Amazon flex
I arrived to make deliveries, staff ignored me for 45 minutes and then told me I’d be paid for the inconvenience. I have since not been paid even though I was promised
Good for students and as a extra work during free time or as a job during Covi 19 crisis.Many stations to pick up the parcels around different regions.
Pros
Driving in your own car, no stress
Cons
Sometimes too many stops for reserved block
Help us improve!
Is Indeed your favorite place to learn about companies?
Exactly what you would expect - simple in and out
I learnt how to drive better and make deliveries
no real management
workplace culture was very relaxed
I am enjoying working with Amazon. I am working here as delivery driver. I am working as Selfemplyed. Your delivery rout is different every day. Once you are fully trained in delivering parcels you will enjoy the job
Working here is a rip off by the time you pay van hire and fuel you don't earn much plus the longer your working day is the less your hourly rate is so could be getting less than minimum wage .They hold five weeks money for damages to can but even if you return a van with no damage you never get the money that is owed to you
I had a good manager for a couple of weeks, that time has really good, hard job with lot’s of stops but all drivers help each other’s...soon everything change... New management and stupid rules finished with all friendship... depends what agency you choose
Nice job, shifts to suit, own boss, go as fast or slow as you like. Only problem can be finding enough shifts at times however at Christmas time it gets really busy and you can make really good money
I let you know that I worked in the production line. My role involved in the stowing, staging, feeding the lines, and handling the full products sold.
The way you will be treated here by Amazon directly and Staff is appalling and unacceptable. Local government should step in and ban flex.
The deliveries are what they can't get van drivers to do, i done 4 months of 30 mile routes per hour with 29 parcels in board and you can end up 50 miles from home. I profited about ÂŁ5/6 per hour if lucky.
This job will cost more than you'll make
I'm working in Amazon flex and one day I aspects block but forfeit later because by brother not anymore I'm apset to much but no one understands me and my account deactivated I feel costumer service not professional no one understands other feelings I also deliver all parcel and good rating but no respect so I don't thing so Amazon flex good job because all the time flex don't care about delivery driver
No respect for their workers. Working for Amazon Flex is a joke. Underpaid and when you run into problems they offer no sympathy. I had to deliver in a main shopping center once with no parking available. So I either had to pay myself or park 10 minutes away with around 10 heavy parcels. I paid myself thinking Amazon would reimburse me. But this was before I realised Amazon do not care about their workers at all.
- Employee reviews
