Ambassador Theatre Group
3.6 out of 5 stars.
Get weekly updates, new jobs, and reviews

Ambassador Theatre Group Employee Reviews

Job Title
Location
Found 36 reviews matching the search
See all 39 reviews
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Management did not treat front of house fairly, we were not properly safe guarded in our job or supported by management. There were multiple instances where front of house were blamed for managers lack of leadership and are looked down on by supervisors and senior staff
Pros
Complimentary tickets sometimes, flexible
Cons
Bad work environment, low morale, questionable management
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
The staff, from top management to fellow FoH staff and security, were fantastic to work with. Management were always understanding when auditions popped up.
Pros
Free West-end shows, excellent work culture.
Cons
Evening work.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Worked in various areas of the Theatre, bar, cafe, The Channel Suite and Ushering. Achieved my Food Hygiene certificate, and First Aid. Discounts or even free tickets available for staff.
Pros
Employee perks
Cons
Anti social hours
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
I worked in the Box Office at The Palace Theatre and the Manchester Opera House. It was a bizarre and uncomfortable place to work. Cliquey staff who were very unwelcoming. Gossiped about each other all day. Two female staff having a secret relationship - that everyone knew about - created an awful atmosphere. Management totally useless and unhelpful.
Pros
Working in beautiful buildings and watching the shows for free.
Cons
Box Office Staff.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Poor management, lack of good leadership, no cohesion within the company, wasted money, yet paid average salaries and expected lots of hard work from employees. Relaxed culture, supposedly with a flexible working pattern, unfortunately it seemed that those perks were for the few privileged people, yet not for everyone.
Was this review helpful?
Rate your recent company
Share your experience to help others
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Management do very little to back up or assist their workers when faced with angry/drunken/abusive customers. ‘The customer is always right’ is a dangerous motto to run a business by if you want a healthy team of staff.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Ambassador was a good company to work for, i enjoyed my time there The staff were enjoyable and it made for a relaxed working environment which i enjoyed working in
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
its ok for a young person who is just starting of, but not for those with experience from outside, culture promotes competitiveness between pairs which ok for some but not so ok for others
Pros
theatre tickets, visiti ohter sites
Cons
no comment for this
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
An excellent first job. A stimulating environment, but not much scope for development across departments. Lots of Company perks in terms of access to London theatre.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Nice company but also very corporate orders from above. The job itself isn't difficult you just have to make sure it's done the way they want. very high sales Drive wanted.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Worked in a regional venue for over 10 years. Always a productive and profitable venue with fantastic team working environment, but the last few years have seen the introduction of newly created depts and teams within the London head office, which has led to many redundancies and job role changes in regional venues in the last few years. Now there are constraints on client relationships, decision making, creativity in venues which is both disheartening and concerning. Following the introduction of head office account teams, venues are expected to simply implement as they’re told, removing the opportunity for venue staff to develop and progress their careers. Company value aims to be ‘passionate, ambitious, collaborative and smart’ are being drained away from venue teams and uncertain times lie ahead for venue teams who fear further redundancies. Left with no choice but to leave ☹️
Cons
See review
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Great for first timers and college students or parents with limited hours they can work. Fun friendly workforce and good management team. Under development so should be improving soon.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
nice to travel around the country, good opportunity to progress but overall would not do this again. too many ego's halting the project from progressing and lack of staff helping
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Where to begin! The worst job you could possibly have. The management think it’s acceptable to insult staff and have their favourites - these favourites get given all the shifts available and are freely allowed to bully other staff members. Bullying is ridiculously frequent! Management have several investigations launched against them but don’t even get a slap on the wrist for their disgusting behaviour. In my time I’ve been through 27 managers and probably near to 100 front of house team members. Morale is so low, but no surprise seen as though staff are badly treated. They can’t ever get the stock right which embarrasses us as front of house staff on a daily basis. As a whole management are a sham and have no experience whatsoever - useless. Supervisors let the power get to their head and are completely ineffective.
Pros
Absolutely none
Cons
The whole job and every single member of management/ all supervisors
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Great workplace in that you choose your hours if on a zero hour contract but unstable in quieter times of the year such as summer, would be great to have more hours.
Pros
discounted tickets, short hours
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Routine of day, sign in, work at kiosk or bar, serve customers, be productive, always good to have a welcoming team, a day here never is the same, makes life long friends.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
I'm a uni student and the job fits great around it. Shifts are 3.5 hours min. You are on something different each shift (bar, kiosk, house, etc.) Great people, questionable management Unsociable hours - late nights
Pros
Free tickets occasionally, great staff team, flexible hours.
Cons
Late nights, management aren't great
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
A disconnected company with eyes only on profits. Minimal benefits despite the great opportunities available within. Focus on overseas expansion with little real interest in regional employees outside head office.
Pros
Creative industry, with interesting variety of product
Cons
Poor salaries, poor employee care, and no real benefits
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
It was a long time a go and my job was to empty the dishwasher, I wasn't crazy about it but I know other people had great jobs and did really well there.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
ATG is a fun working environment with a competitive salary. I have enhanced multiple skills from working in a busy central London theatre, including communication skills.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Fun job to have if you're currently studying or want to get your foot through the door theatre wise. Messed up my pay a few times, and HR generally not very helpful. However I gained many experiences and opportunities working for this company, so I leave with mostly positive thoughts.
Was this review helpful?