Ambassador Theatre Group Employee Reviews

Sometimes it can be very stressful as people are trained properly or just incapable and you find you’re doing the work of like three people. Customers can be really rude and aggressive but then the manager will give them free stuff rather than back their staff.

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Great team, supportive managers, interesting job

Front of House Team Member (Current Employee) - York - 26 August 2023

You work in an excellent team with a variety of roles within the job description including ushering, ticket scanning, running kiosks, serving on the bar and completing customer interval orders and delivering them to their seats. The management are supportive and the hours are flexible since they are a zero hours contract, this does mean that sometimes there are few hours available when the theatre doesn't have many shows. Ideal as a second job or while studying.

Pros

Flexible, good team, variety of job activities

Cons

Sometimes few shifts available

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Insights into Ambassador Theatre Group

Based on 31 survey responses

What people like

Supportive environment
Inclusive work environment
Feeling of personal appreciation

Excellent employer

Box Office Supervisor (Former Employee) - Sunderland, Tyne and Wear - 18 August 2023

I worked for ATG for 7 years and it was a great place to be employed. Management and staff got on well and there was always a buzz about the place.I was sad to leave.

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Great place to work

Supervisor (Current Employee) - Manchester, Greater Manchester - 13 August 2023

The job itself is really nice and you’re surrounded by great people. Everyone is friendly and helpful. Customers are mostly notice and make the job enjoyable.

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Does not care about employees

N/A (Former Employee) - North West - 10 July 2023

If you want stability and to develop skills, this company is not for you. They don’t care about the people who work for them and make cuts left right and centre. If you’re the last in - you’re the first out. It’s done very statistically so they don’t do anything wrong on paper.

Cons

Terrible management

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Can be enjoyable, but hard to make money

Front of House Staff (Current Employee) - Manchester - 27 June 2023

FOH isn't too much to learn, and majority of staff make it enjoyable. You sometimes get to see good shows too. Only just above minimum wage though.Good for something on the side, but difficult to live on without promotion.

Pros

Good team, can sometimes see good shows

Cons

Hard to make money on short shifts

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No work life balance

Deputy Technical Manager (Former Employee) - Buckinghamshire - 15 May 2023

Very high demands on employees time and schedule with frequent out of hours, unsociable hours/days with little to no financial compensation for this reality. Skills they required of me to do my job in my department are grossly underpaid (15-20% less than other industries) where you're only required to work 40 hours Monday to friday 9-5.

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Ok for a while

Front of House Supervisor (Former Employee) - Woking - 22 February 2023

Not really a permanent full time role in the venue. It’s an alright job if you need something flexible. Front of house team are fun, bubbly and helpful.

Pros

Good team, free tickets sometimes

Cons

High management turnover

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Easy

Customer Experience Team Member (Former Employee) - Manchester, NH - 3 February 2023

Every shift was pretty simple though you didn't know what section you were on until you started. Sometimes you work alone.Very inclusive. Training was provided abundantly

Pros

Short shifts

Cons

Hostile atmosphere between staff

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Fun place to work

Deputy Team Leader (Current Employee) - Aylesbury, Buckinghamshire - 23 January 2023

The job is busy and the team is lovely. Everyone gets along and helps each other out. Lots of support and professionalism, along with social aspects. However the pay is shocking and very low for everyone

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Really great job

Front of House Assistant (Former Employee) - Bristol - 25 October 2022

I worked front of house, and it is really fun.The zero hour contract was perfect as I was a student. It does get very stressful, and you do deal with difficult customers BUTYou meet lots of great peopleA lot of social “nights out”If you’re a theatre buff, it’s so nice to be in the theatre environment

Pros

Free tickets for some shows, great people

Cons

Stressful, busy, difficult customers

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Fun part time job

Coustomer experience team member (Current Employee) - York, North Yorkshire - 5 October 2022

The managers are lovely, everyone in the theatre is kind and a great community. The job itself is varied and usually easy (and you get to see the shows). It is however a zero hour contract so hours are VERY inconsistant. Definitely wouldnt be enough to live off but good for a little side job as hours are flexible.

Pros

Get to see many shows

Cons

Inconsistant hours and occasionally boring

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Relaxed and friendly environment

Customer experience team member (Current Employee) - Sunderland, Tyne and Wear - 5 April 2022

Working as a customer experience team member, you do varied roles such as the bar, doors, auditorium. Best part is if you work in the auditorium you can watch the show and you also sometimes receive free tickets. Worst part is cleaning up after a show, picking up rubbish and doing toilet checks, cleaning any sick.

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A busy theatre with a lot of variety.

Deputy Chief Electrician (Current Employee) - Glasgow, Glasgow - 18 February 2022

ATG are theatre people. There is no point having a theatre and not having shows. So the theatre is always busy with plenty of variety. Every show has its own challenges and requirements so every week (other than a 6 week panto run) is different. Work/life balance is what you make it. You don’t go into theatre expecting to have evenings and weekends off. So if you don’t mind working unsociable hours then all good.

Pros

Well paid in comparison with similar jobs. Fun team to work with. Plenty of variety.

Cons

Long hours. Heavy work.

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It’s Ok.

Technician (Current Employee) - Aylesbury - 2 September 2021

It’s ok,It’s a job and it could always be worse,But ATG are only concerned about lining the CEO’s pockets and there is no real care for the staff :(

Pros

It’s a job

Cons

No job security or care from a management.

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Lacks commitment to its employees

Supervisor/Stage Technician and Other (Current Employee) - Glasgow, Glasgow - 15 May 2021

Having worked there for 11 plus years in many roles I can honestly say its a thankless task, only made bearable by the lovely people actually committed to making good theatre. Long hours, but every day is different. Zero hour contracts mainly with no signs of that changing despite please from the staff. A typical day involves building a set, or preparing for an event. It's hard graft, the hardest part being when you have tyo pack everything up at the end of a run.

Pros

A diverse job where you come into contact with a lot of interesting people

Cons

Long Hours, no job security

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Front of house treated like peasants

Front of House Assistant (Former Employee) - Manchester - 23 January 2021

Management did not treat front of house fairly, we were not properly safe guarded in our job or supported by management. There were multiple instances where front of house were blamed for managers lack of leadership and are looked down on by supervisors and senior staff

Pros

Complimentary tickets sometimes, flexible

Cons

Bad work environment, low morale, questionable management

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Wonderful experience

Front of House Assistant (Former Employee) - Playhouse Theatre - 6 November 2020

The staff, from top management to fellow FoH staff and security, were fantastic to work with. Management were always understanding when auditions popped up.

Pros

Free West-end shows, excellent work culture.

Cons

Evening work.

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Front of House

Front of House (Former Employee) - Folkestone - 20 September 2020

Worked in various areas of the Theatre, bar, cafe, The Channel Suite and Ushering. Achieved my Food Hygiene certificate, and First Aid. Discounts or even free tickets available for staff.

Pros

Employee perks

Cons

Anti social hours

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Poor management

Accountant (Former Employee) - Woking, Surrey - 25 July 2020

Poor management, lack of good leadership, no cohesion within the company, wasted money, yet paid average salaries and expected lots of hard work from employees. Relaxed culture, supposedly with a flexible working pattern, unfortunately it seemed that those perks were for the few privileged people, yet not for everyone.

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Low salary and bad management

Sales Assistant (Former Employee) - Victoria, Greater London - 21 June 2020

Very poor working conditions and poorly run. Very disorganised and the amount of commission received was far less than what was specified in the interview. The head manager of the theatre department led it with an unfair and very poor ability to man manage. Would never recommend.

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