Ambassador Theatre Group
3.6 out of 5 stars.
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Ambassador Theatre Group Reviews with Jobs

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United Kingdom38 reviews

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3.5Work-life balance

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Insights into Ambassador Theatre Group

Based on 9 survey responses
What people like
  • Overall satisfaction
  • Clear sense of purpose
  • General feeling of work happiness
Areas for improvement
  • Fair pay for job

Relaxed and friendly environment

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Working as a customer experience team member, you do varied roles such as the bar, doors, auditorium. Best part is if you work in the auditorium you can watch the show and you also sometimes receive free tickets. Worst part is cleaning up after a show, picking up rubbish and doing toilet checks, cleaning any sick.
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A busy theatre with a lot of variety.

ATG are theatre people. There is no point having a theatre and not having shows. So the theatre is always busy with plenty of variety. Every show has its own challenges and requirements so every week (other than a 6 week panto run) is different. Work/life balance is what you make it. You don’t go into theatre expecting to have evenings and weekends off. So if you don’t mind working unsociable hours then all good.

Pros

Well paid in comparison with similar jobs. Fun team to work with. Plenty of variety.

Cons

Long hours. Heavy work.
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It’s Ok.

It’s ok,It’s a job and it could always be worse,But ATG are only concerned about lining the CEO’s pockets and there is no real care for the staff :(

Pros

It’s a job

Cons

No job security or care from a management.
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Lacks commitment to its employees

Having worked there for 11 plus years in many roles I can honestly say its a thankless task, only made bearable by the lovely people actually committed to making good theatre. Long hours, but every day is different. Zero hour contracts mainly with no signs of that changing despite please from the staff. A typical day involves building a set, or preparing for an event. It's hard graft, the hardest part being when you have tyo pack everything up at the end of a run.

Pros

A diverse job where you come into contact with a lot of interesting people

Cons

Long Hours, no job security
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Front of house treated like peasants

Management did not treat front of house fairly, we were not properly safe guarded in our job or supported by management. There were multiple instances where front of house were blamed for managers lack of leadership and are looked down on by supervisors and senior staff

Pros

Complimentary tickets sometimes, flexible

Cons

Bad work environment, low morale, questionable management
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Wonderful experience

The staff, from top management to fellow FoH staff and security, were fantastic to work with. Management were always understanding when auditions popped up.

Pros

Free West-end shows, excellent work culture.

Cons

Evening work.
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Front of House

Worked in various areas of the Theatre, bar, cafe, The Channel Suite and Ushering. Achieved my Food Hygiene certificate, and First Aid. Discounts or even free tickets available for staff.

Pros

Employee perks

Cons

Anti social hours
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Poor management

Poor management, lack of good leadership, no cohesion within the company, wasted money, yet paid average salaries and expected lots of hard work from employees. Relaxed culture, supposedly with a flexible working pattern, unfortunately it seemed that those perks were for the few privileged people, yet not for everyone.
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Great colleague, poor environment.

Management do very little to back up or assist their workers when faced with angry/drunken/abusive customers. ‘The customer is always right’ is a dangerous motto to run a business by if you want a healthy team of staff.
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Good company

Ambassador was a good company to work for, i enjoyed my time there The staff were enjoyable and it made for a relaxed working environment which i enjoyed working in
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its ok for a tounger person

its ok for a young person who is just starting of, but not for those with experience from outside, culture promotes competitiveness between pairs which ok for some but not so ok for others

Pros

theatre tickets, visiti ohter sites

Cons

no comment for this
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Limited development

An excellent first job. A stimulating environment, but not much scope for development across departments. Lots of Company perks in terms of access to London theatre.
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Not what it used to be...

Worked in a regional venue for over 10 years. Always a productive and profitable venue with fantastic team working environment, but the last few years have seen the introduction of newly created depts and teams within the London head office, which has led to many redundancies and job role changes in regional venues in the last few years. Now there are constraints on client relationships, decision making, creativity in venues which is both disheartening and concerning. Following the introduction of head office account teams, venues are expected to simply implement as they’re told, removing the opportunity for venue staff to develop and progress their careers. Company value aims to be ‘passionate, ambitious, collaborative and smart’ are being drained away from venue teams and uncertain times lie ahead for venue teams who fear further redundancies. Left with no choice but to leave ☹️

Cons

See review
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Good first job

Great for first timers and college students or parents with limited hours they can work. Fun friendly workforce and good management team. Under development so should be improving soon.
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Fun place to work

nice to travel around the country, good opportunity to progress but overall would not do this again. too many ego's halting the project from progressing and lack of staff helping
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Worst Place to Ever Work

Where to begin! The worst job you could possibly have. The management think it’s acceptable to insult staff and have their favourites - these favourites get given all the shifts available and are freely allowed to bully other staff members. Bullying is ridiculously frequent! Management have several investigations launched against them but don’t even get a slap on the wrist for their disgusting behaviour. In my time I’ve been through 27 managers and probably near to 100 front of house team members. Morale is so low, but no surprise seen as though staff are badly treated. They can’t ever get the stock right which embarrasses us as front of house staff on a daily basis. As a whole management are a sham and have no experience whatsoever - useless. Supervisors let the power get to their head and are completely ineffective.

Pros

Absolutely none

Cons

The whole job and every single member of management/ all supervisors
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Fun workplace

Great workplace in that you choose your hours if on a zero hour contract but unstable in quieter times of the year such as summer, would be great to have more hours.

Pros

discounted tickets, short hours
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Productive, good environment, loads of skills learnt

Routine of day, sign in, work at kiosk or bar, serve customers, be productive, always good to have a welcoming team, a day here never is the same, makes life long friends.
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Good job for uni students

I'm a uni student and the job fits great around it. Shifts are 3.5 hours min. You are on something different each shift (bar, kiosk, house, etc.) Great people, questionable management Unsociable hours - late nights

Pros

Free tickets occasionally, great staff team, flexible hours.

Cons

Late nights, management aren't great
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Creative industry limited by disconnected commerciality

A disconnected company with eyes only on profits. Minimal benefits despite the great opportunities available within. Focus on overseas expansion with little real interest in regional employees outside head office.

Pros

Creative industry, with interesting variety of product

Cons

Poor salaries, poor employee care, and no real benefits
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I have no idea

It was a long time a go and my job was to empty the dishwasher, I wasn't crazy about it but I know other people had great jobs and did really well there.
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Overall rating

Based on 44 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.4 out of 5 stars for Culture

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