American Express Employee Reviews

I enjoy my work. I also enjoy many benefits including health, dental and pensions etc Monetary incentives in raw rewards.Holiday and sickness, pay and health insurance.

Pros

Benefits

Cons

Shifts

Was this review helpful?

Excellent

Manager (Current Employee) - London, Greater London - 13 September 2023

Amazing benefitsFlexible working Good for working parents easy goingWould say that this company is probably one to come back to later in life- not fast paced, not great pay,

Was this review helpful?

Insights into American Express

Based on 62 survey responses

What people like

Supportive environment
Feeling of personal appreciation
Inclusive work environment

Great company benefits but poor development & direction

Customer Experience (Former Employee) - Brighton - 5 September 2023

Too many changes being made, by senior leaders who are making those decisions for their own career progression, without a reality or insight into the negative impact of their personal projects. Leading to unhappiness and disconnection between colleagues and managers.

Pros

Pension

Cons

Ad hoc negative changes

Was this review helpful?

Ok

Travel Consultant (Current Employee) - Remote - 24 August 2023

An okay place to work, they make it seem like it’s the best company but they give you extra responsibility with no extra pay, so now I have double the work load and get told ‘oh but your benefits are great’ sorry but the ride to work scheme doesn’t pay my rent

Was this review helpful?

Good job. Hours and pay not great.

Customer Service Advisor (Current Employee) - Brighton - 15 August 2023

People are treated very well. Fun place at times, good atmosphere plenty of support in every way. Quite low pay. Bad shift pattern. So overall good for younger candidates but not if you have dependents. Some late finishes. Some opportunities for sideways moves to keep the interest up. Some chance of genuine advancement but most who wish to do better actually decide to leave.

Pros

Supportive atmosphere

Cons

Low pay

Was this review helpful?

Rate your recent company

Share your experience to help others

It’s an American company with high expectations

Software Engineer (Current Employee) - London - 9 July 2023

Not any ordinary company but an American company that has a lot of expectations as you would expect but after all it’s a trustworthy company to work for!My lead is very helpful and completely understands my requirements and helps as much as she could but again sometimes don’t have any free time to spare…Products are very good and they completely understand engineers needs and never underestimate work loads so that gives engineers enough time to complete tasks.Overall I’m very happy with my role and duties however I feel I’m little bit lost in what’s expected from me because I wasn’t surely hired to write a lot of docs etc. I’m a front end engineer that like exploring, developing and implementing new features.I’ll probably stay for another year or 2 but don’t see myself staying any longer as I’m not going to learn much of skill set!Salary wise I think they are one of the best! So thank you very much American Express 🙌

Pros

Free lunch, free snacks, IP sprints

Cons

Don’t learn much new stuff

Was this review helpful?

Just not as good as expected

Account Development Manager (Former Employee) - Brighton, East Sussex - 27 June 2023

Well it's a great company to work in if you are a freshmen, it definitely widen your insight of payment solution. However wages is below expectation and lack of understanding between management and colleagues.

Was this review helpful?

Great culture and room for growth

CCP (Current Employee) - UK - 26 June 2023

Amex provides a great working culture and plenty of opportunities for both self and career development. We also get a generous benefits package including private health care and support tools.

Was this review helpful?

Okay

CCP (Current Employee) - John street - 18 June 2023

It’s okay place to work, you need to manage your own career and push to move forward, don’t expect support if you don’t ask for it. Basically if you wanna fly there. You need to learn to fly

Was this review helpful?

Great support for learning

Membership Manager (Current Employee) - Phoenix - 27 May 2023

Great job to learn about the travel industry. If you excel here than you will do well elsewhere. Customers can be very difficult and demanding to deal with, this job is not for everyone be warned!

Was this review helpful?

Jobs at American Express

See more jobs

Director-Training and Development

Brighton

8 days ago

Campus - Internship Programme - Undergraduate Finance – 2024 (UK)

London

4 days ago

Campus - Full-time - Graduate Enterprise Strategy – 2024 (UK)

London

4 days ago

Campus - Internship Programme - Undergraduate Business Development – 2024 (UK)

London

4 days ago

Campus - Internship Programme - Undergraduate Marketing – 2024 (UK)

London

4 days ago

it's just a okay

Account Protection and Authorisations Specialist for Germany and Austria (Former Employee) - Brighton - 13 April 2023

It's your typical call center - chaos, confusion, no one knows what's going on. It's all about who you hang out with - if you are with the right crowd, you may progress to a team leader in a call center.

Pros

some departments have flexible shift patterns, easy to learn your job duties

Cons

very cliquey, poor chances of progression, passive aggressive behaviour is very common, incompetence is rife

Was this review helpful?

So many benefits

Travel Agent (Current Employee) - Brighton, East Sussex - 5 April 2023

Amazing place to work, workplace that cares for your physical and mental well-being. So many great benefits and opportunities. Loads of people available to support as and when needed, honestly a great place to work. Only slight downside is, for the amount of work I do, I feel it’s slightly underpaid but isn’t awful in anyway, but could be better.

Was this review helpful?

Taking care of their people

Finnish Speaking Customer Care Proffessional (Current Employee) - Remote - 1 April 2023

Very good place to work, salary is ok and will be reviewed annually, very Good benefits , great working hours and breaks, nice bonus scheme, possiblity to progress in career if you wish so,many options to choose where you want to take your career ,good management,possibility to buy holiday days

Pros

All above

Cons

No cons

Was this review helpful?

Stressful, not worth it

Travel Consultant (Former Employee) - UK - 21 March 2023

I was excited to start the job, soon realised how unfair the reward system and surveys are. You will get bad surveys which are meant to the company, other agents and other things that are nothing to do with you and this affects your ranking, job security and commissions. Good thing is the comprehensive medical insurance. Overall, not worth the stress and toll it takes on your mental health. Would think twice before taking on this job again.

Pros

Medical insurance

Cons

Survey system, poor shifts, not great support from management

Was this review helpful?

Productive and nice workplace

Manager (Current Employee) - England - 16 February 2023

Good company, good benefits and good work life balance. Growth depends on which part of the company you work for. As is with company this size, some politics

Was this review helpful?

Always looking for new technologies and improvement

Sr. Engineer (Current Employee) - Burgess Hill - 28 January 2023

I have seen the company has great respect for staff (both Vendors and FTE's) and they are always on the move looking for next opportunities for improvement and upcoming technologies used.Very good documentation of work maintained as well

Pros

Great company with employee friendly culture

Cons

depends on ur project scrum master

Was this review helpful?

Poor compassionate leave policy.

Project Analyst (Current Employee) - Brighton - 20 January 2023

The company will never believe you if you have emergencies or illness you have to document any time off with proof otherwise you will get your pay docked with little to no sympathy.

Was this review helpful?

Staff are brilliant

Travel Consultant (Former Employee) - Brighton - 18 January 2023

Multi national workforce which was brilliant. I loved working there. AMEX really look after their staff and there is always someone to help if you need it.

Pros

Lots - like free Magnums in hot weather

Cons

Commute to Brighton

Was this review helpful?

Balance

People Team Leader (Current Employee) - Brighton, East Sussex - 3 January 2023

It's a Corporate Company. Except to get back what you put in.Being in the Brighton Area helps keep the atmosphere balanced in a Corporate environment.

Pros

free lunch coffee and snacks

Was this review helpful?

Excellent company

Credit bust out (Current Employee) - John street - 8 November 2022

Good company to work for, hybrid working since Covid 19. Good management team leaders really try their best to accommodate your needs. Good benefits and changing roles after a few years is encouraged at the low band roles

Pros

Free lunch

Cons

Can be stressful with high levels of calls

Was this review helpful?

Below average pay and an expectation to always work more.

Prefer not to say (Current Employee) - Brighton - 3 November 2022

Not the worst place in the world to work but like most places you are just a number. You will be given extra work and expected to do this for no incentive.American express will consistently boast about profits but refuse to raise wages.

Was this review helpful?