American Express
Happiness score is 61 out of 100
4.1 out of 5 stars.
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American Express Employee Reviews

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Location
United Kingdom360 reviews

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4.0Work-life balance

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Excellent company

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Good company to work for, hybrid working since Covid 19. Good management team leaders really try their best to accommodate your needs. Good benefits and changing roles after a few years is encouraged at the low band roles

Pros

Free lunch

Cons

Can be stressful with high levels of calls
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Below average pay and an expectation to always work more.

Not the worst place in the world to work but like most places you are just a number. You will be given extra work and expected to do this for no incentive.American express will consistently boast about profits but refuse to raise wages.
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Insights into American Express

Based on 45 survey responses
What people like
  • Ability to meet personal goals
  • Inclusive work environment
  • Feeling of personal appreciation
Areas for improvement
  • Fair pay for job
  • Energising work tasks
  • Overall satisfaction

Poor management

Overall a nice workplace if you’re into office work and like working hard for bonuses. Can get extremely boring and repetitive depending on witch department you’re working for. My manager was lacking some social and management skills unfortunately.
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Good if you can handle the pressure

Training is extensive and well structured. The job is fine, high volumes of calls everyday, dealing with customers about their account and cards. Management could improve, very focused on target and KPI and doesn’t care much about employees well-being
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Wouldn't recommend.

I quit after 2 weeks on the job. I learned that those in higher positions only promote and provide opportunities to their friends.Management seemed used to people quitting, as they had rolling training programs.

Pros

Free meals/drinks at London hotels when you first begin

Cons

Unmanageably stressful and clicky
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Great job

You have so many opportunities there, its a great company and they treat you with so much respect and understanding, i recommend this job to anybody :)
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A Company that actually cares

Amazing company culture. Encouraged to prioritise mental health and to not work crazy overtime. Strong paths for promotion outlined, great incentives. Free food all day, really looked after.

Pros

Free lunches, supportive management

Cons

A lot of red tape, so could take a while for approvals
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Awful

Shocking this company it destroyed my mental health only prompted friends and never gave anyone else a chance this is shock and I would never work here again

Pros

Nothing

Cons

Favouritism
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Team Leaders varied massively

It depended massively on how well you got on with your Team Leader. Some were brilliant, but others, rather less so. I had seven Team Leaders in two years. Not great.
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Good workplace

The famous company which gives you lots of opportunities. Pretty good place for eork. If you want to start your long-term career choose that company for sure

Pros

Free drinks and food, modern office...
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Great brand, learned a lot

Good place to start a career, learned a lot about brand marketing, product management. Opportunities to travel and interact with global colleagues. Can be political.
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Great place and Employer to work for.

used to work from 2016 - 2022. Left company as a redundant. American Express is an employer whom I would recommend to join anytime. Very supportive.
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Nice place to work

Great place to work , training giving at every opportunity, social work life is good, feeling safe and secure in a security work place building, lots of place to go for lunch to eat and walk.
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A great job

Lovely job culture, OK pay, loads of room to develop and manageable hours. Everyone is treated fairly and equality and it’s great to have dental included

Pros

Health care included

Cons

None
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Stressful job hardly achieve work life balance

Card members have bad hotel experience , airline cancelled the flights , it’s nothing wrong with you , but card members think the booking is by American Express , you have to take full responsibility. It’s quite stressful to do this job , especially you have to re-issue the tickets , u have to check the cancellation policy & check the availability of other flights , you cannot just press a button ……. Sometimes card members call in very last minute & expect you to give solution in a minute. This job requires to do night shift , you have to bid your shift every 8 weeks , can finish work at 10 pm , it’s not ideally if you have family , and no guaranteed for weekend off . When u first start this job , it’s so hard to get holiday approved .

Pros

Medical benefits

Cons

Night shift & difficult to get holiday
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Handballing management

Remote work meant you had to constantly manage every situation as managers would handball that to you. Neanderthal systems, long winded and painful, unnecessary process systems weren’t fit for servicing clients in immediate assistance required scenarios——ie plane about to take off, hotel couldn’t process check in etc. Expected to take overflow calls even if on dedicated customer accounts! No progression as you were too valued where you were. Shambles during covid/furlough/pay cuts/redundancies. Happy to support their shareholders but not their frontline staff.
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Good company to work with

Good training provided. You can work from home, but working on different shifts. Rota changes every week. Frequently dealing with impolite clients, but there are also nice customers.
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Slow paced, not many calls to take

Often found myself with nothing to do within the department I worked in, too many staff for the amount of inbound calls we were receiving, however the pay was good
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Very stressful job!

Been working for 6 months in the Travel and Lifestyle department. Apart from the fact that I’ve been subject to an involuntary unfair environment team, job is stressful, like the minimum error would cost your job as it happened to me.
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Nice Environment

working there is good, job security is excellent and people are great. difficult to progress but doable overall, with a lot of competition. Great employer.

Pros

Benefits

Cons

Competition
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Rewarding experience

The Company is simply great. There's a great attention towards employee's needs and work-life balance. Salary is good, annual benefit is getting better from year to year. Great opportunities to develop. Recommended.

Pros

Absolutely great company. Great work-life balance

Cons

Too many external tech teams in India, they are more focused on doing job-protection practices than in performing their duties
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Overall rating

Based on 8,565 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job security/advancement
3.7 out of 5 stars for Management
4.0 out of 5 stars for Culture

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