Customer Care Specialist in Lincoln, Lincolnshire
Great place to work, loads of benefits
I've been at Anglian Water for just under a year and I am enjoying my time at the company, the job itself is rewarding but it is not an easy job, you have to take loads of calls from customers with different inquiries. The job does get stressful sometimes but the company has plenty of incentives to keep their staff motivated. The salary is good, however, for the work that we do, I feel as it should be at least 21000 a year.
Management and other staff are lovely, supportive, and always keen to help.
The company focuses mainly on customer satisfaction so if you are not customer orientated, then I would suggest looking for a job elsewhere because this company is all about keeping the customers satisfied and happy.
Technician in Huntingdon, Cambridgeshire
Great place to work
I'm loving my time here. Focus is on training and staff wellbeing. Supportive line manager and great team to work with, very engaged and positive. Good work home balance and flexible working is allowed
Leakage Technician in Milton Keynes, Buckinghamshire
Please dont be fooled
I can only speak for the department i am in at the moment, Leakage South. Bullying is rife, back stabbing is the normal. Brown nosing is exceptional. Wage is appalling, no progression at all, no pay rises at all, bonuses are worthless. I've worked for anglian water for 2 years, worst decision i have ever made. In the interview they make the job sound like sunshine and rainbows, but once the 6months honey moon period is over then their true colours seem to shine. The emails and messages start, they start to make you feel uncomfortable at home, you will receive damning criticism anywhere from 8PM till 11PM. Health and safety is only talked about, not exercised by management. God forbid you make a mistake, you'll be publicly ridiculed. Management track your every movement, if you're not in the inner circle then you have no chance to survive. They send out spies to make sure you're working, there is no trust. The management arent human, cant reason with you and they would miss the birth of their child for anglian water. Expect no life when you join due to the constant bombardment of emails, calls and the horrifically low wage, the wage DOESNT match the responsibilities, and expect more as they are planning to expand them at moment. The job is to find leaks and organise the repair, you spend 90% of your time doing admin because they are too lazy to do it themselves, the only saving grace is some of the lads and supervisor's are top blokes.
Customer Service Advisor in Hartlepool, Durham
Advice for anyone looking to take a job here is don't, the chances of making it past probation are 50%, all staff are miserable and a toxic work environment
Customer Service Assistant in Hartlepool, Durham
Having worked in many customer based roles I understand the requirements for targets but at AW they try to keep these to a minimum AW is very customer focused and endeavour to provide a good work life balance Team leaders and managers are all there to help and support you and the CCM operates an open door drop in policy - she may not always be there but if you have a problem she will ensure you are supported