Apex Prime Care Employee Reviews

Great company to work for and offer's a lot of support to staff, from management to office team. A friendly atmosphere and always treated as an individual and fairly.

Pros

support by the team, friendly environment and always a lovely atmosphere when visiting the office.

Cons

no cons and have only experienced positivity whilst working for Apex.

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Lovely place to work!! Felt part of the team.

Recruitment Administrator (Former Employee) - Southampton - 21 November 2023

Amazing place to work and always felt part of the team. Management made you feel included and always wanted you to succeed within the company. Was sad to leave, wish I could go back!!

Pros

Amazing staff & management

Cons

Nothing

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Insights into Apex Prime Care

Based on 54 survey responses

What people like

Energising work tasks
Inclusive work environment
Clear sense of purpose

Job itself is great but lack of support from management

Care Assistant (Current Employee) - Bournemouth, Dorset - 7 November 2023

Working on the road is great, meeting clients, different people everyday, but this keeps things fresh. However, if you need a bit of support from management, more often than not you are left on your own to figure things out and if you are unwell, you will be told you have to still work

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Has put me off care work companies

Care coordinator (Former Employee) - Worthing, West Sussex - 25 October 2023

What is the best part of working at the company?Absolutely nothing. The care coordinator job was just an excuse to get more carers. A totally disorganised company What is the most stressful part about working at the company?Having to travel 10 miles to do a full care call at 7am - I was a employed as a coordinator, not a carer!!!What is the work environment and culture like at the company?Rushed, insincere and panicky. Office staff pleasant when not out caring What is a typical day like for you at the company?Being a carer as opposed to a coordinator

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Loved the job but not the company

Care Assistant (Former Employee) - Portsmouth, Hampshire - 15 October 2023

The rotas weren’t good, you would get SU’s who were 45 mins walk away from your last call, it didn’t seem very organised. A lot more thought could’ve gone into the rounds

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Brilliant

Health Care Assistant (Former Employee) - Havant, Hampshire - 27 September 2023

What is the best part of working at the company?Because they care they look after their carers ,I was based in havant lovely team What is the most stressful part about working at the company?Not enough travel time ,especially if your a bike rider like I was .What is the work environment and culture like at the company?Work environment great culture is also great What is a typical day like for you at the company?It was good it really was bearing in mind it was 3yrs ago I worked for apex

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Worst company

Community Carer (Former Employee) - Westbury - 29 August 2023

Completely unsupported by managment and long hoursLack of care from management for the carersForced into situations where you feel uncomfortableNot the best care given to clients

Cons

Awful company- you are just a number

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Close working team

Carer (Current Employee) - Farnborough, Hampshire - 22 August 2023

The pay is fair and there is a slection of hours you will do. Some weekends are required as well as holiday working. The team is lovely and her on well so makes it a nice working environment some days can be difficult depending on the day and the circumstances going on.

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Very poor management

HCA (Former Employee) - Southampton, Hampshire - 16 August 2023

Very badly managed, understaffed and those staff are badly underpaid. Lack of communication and understanding.No prioritisation No organisation All resulting in poor quality business,Unhappy staff resulting in unhappy clients

Pros

None

Cons

Long hours, low pay

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Apex Weybridge

Home Care Assistant (Current Employee) - Woking - 25 July 2023

Apex has been a great company to work with, I am based at Weybridge apex, the staff are all very friendly, you can have hours to suit your personal life and more importantly pick up overtime,I have been with a company for more then 6 months now and I enjoy meeting my regular clients, I can email and pick up the phone and there is always someone there to help,You create a bond with the clients and have a weekly interaction which makes it worthwhile and you enjoy your job alot better.

Pros

Meet lots of new people

Cons

Maybe more one to one supervisions with the managers instead of the office staff.

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Jobs at Apex Prime Care

Great Colleagues, Great job

Care Co-ordinator (Current Employee) - Weybridge, Surrey - 25 July 2023

Apex Prime Care is supportive and encouraging with all my needs. Consistently feel appreciated and valued by all members of my team. Working hours are great and team members share the workload to avoid any stresses. Management is supportive, understanding and always there when I need them.

Pros

support, encouragement and career progression

Cons

no cons

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Treated poorly and unfairly

Domiciliary Care Worker (Current Employee) - Southampton, Hampshire - 11 July 2023

Started working for apex as they brought out the original company I was working for, started off okay but gradually began to cut mine and other members of staff hours down. It felt as if we were being pushed out. They just wanted our clients not the staff. Have been treated poorly by their office staff and I am not the only one as I have spoken to multiple other employees about it. Having to leave a job I have worked for 3 years happily simply because they have cut the hours so much so that not enough money is being made. I've gone from being full time to part time with the hour cut. When offered a contracted amount of hours the best they could do for me was 10, that's not even enough for part time work which is 16 hours a week. The only good part of working here for me was the clients who I had a good relationship with and they always made work more fun. Personally would avoid.

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Basingstoke

Care Worker (Former Employee) - Basingstoke - 27 June 2023

Well what can I say about this company they're not very helpful not very supportive as a company I feel sometimes let down by them the manager is not very supportive I'm being with caring forover 20 years and I feel let down I love what I don't do I love working with elderly and young people

Cons

As a carer they don't appreciate us at all we nothing to them that's how I feel

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Poorly run horrible management and office staff

Carer (Current Employee) - Southampton, Hampshire - 11 May 2023

Poorly run company, office and management are horrible towards there staff, not given anytime to ourselves often being told to work 7-10 days in a row without a day off, can't keep complaints private, don't have any respect for staff or clients!

Pros

Clients are wonderful

Cons

Long hours no time for yourself usually made to work 7-10 days in a row without a day off

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Official response from Apex Prime Care

12 May 2023

Thank you for taking the time to leave a review- as an employee, your well-being is extremely important to us and to your HR team. The HR team, who are based at Head Office, are impartial and have an 'open door' policy, so whatever your concern, query, or feedback, you would be given the chance to voice this. Please give us a ring on 0330 2020 200, or email enqs@apexprimecare.co.uk

Poor

Health Care Assistant (Current Employee) - Portsmouth - 20 April 2023

The company lies since it fits round your hours. When it done it fits round them struggle to be heard. They do not listen to your concerns now there’s too many people in the office not experience as one. Don’t know what the other one is doing causes a lot of stress and anxiety to both carers and clients, as they do not know what they are doing. Gone down the drain since they took on enthuse This company has dragged Apex down on its knees

Pros

No pros

Cons

Long hours half the pay

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Official response from Apex Prime Care

11 May 2023

We're so sorry to hear you feel this way about your experience with Apex. As an employee, your well-being is extremely important to us and to your HR team. The HR team, who are based at Head Office, are impartial and have an 'open door' policy, so whatever your concern, query, or feedback, you would be given the chance to voice this. Please give us a ring on 0330 2020 200, or email enqs@apexprimecare.co.uk

stressful and stretched

Area Supervisor (Former Employee) - Farnborough, Hampshire - 4 November 2022

Since Apex took over the Farnborough branch life working for them became very stressful. They lack structure and support within the team which means everyone working here is very stretched . This is because the way they run as a agency is to get maximum out of everyone for the minimal money. Cutting office jobs and refusing to replace to save money has made it harder to work at this branch, leaving us all stretched. Care team are not recognised enough as care professionals but they are paid above average for care in the community. Unfortunately they only see the care team as body’s and that they are easily replaced. This is not always the case as recruitment is very slow. Has potential to be a good care provider if only senior management would listen to their care team! I would not recommend working here as other agencies are offering more support, structure and the respect that carer’s deserve!

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Nice to work freely but management unsupportive

Care Worker (Former Employee) - Newhaven - 10 October 2022

You don't get paid enough for the work. Management can be rude on the phone to you. They can just take all your hours away if they like. As it is only a zero hour contract.

Pros

Can work on your own

Cons

Management, pay

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Great company to work for :)

Care Coordinator (Current Employee) - Weybridge - 30 September 2022

Apex Prime Care is a lovely company to work for and is supportive throughout your career with the company. Weybridge office is great and lovely staff members to wokr with.

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Nice residents

Carer (Current Employee) - Hampshire - 4 September 2022

Lovely residents but no team work, very clicky and if your face doesn't fit your left in the cold. Management ok especially if they want something 🤔

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Stressful. No support from office. Call cramming

Health Care Assistant (Former Employee) - Weybridge, Surrey - 5 July 2022

No support provided from office when had problems with clients, told more or less to get on with it. Actively encourage staff to leave calls early to get to next call, they don't give travel time between calls 😑