Apollo Home Healthcare Employee Reviews

Worked with the company for just over a year, you get out what you put in. Rates of pay vary depending on what area you work, which isn't ideal, the company should be able to top up wages so everyone is paid the same once fully competent. They throw money at you to work extra hours when they're desperate so why not just pay a good wage then people will want to work more. Don't get paid for training, which is frustrating there are are plenty of other agencies that will pay for you to train.

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Deceitful Management

Health Care Assistant (Former Employee) - Burton-On-Trent - 18 September 2023

The Manager and Deputy manager promise you the world as you go through the recruitment process. It is only as you are about to start your training you are told it is unpaid and if you miss a session or leave the company within 4 months you will have to pay. If you manage to make it through the training you are then informed the hours you were promised are not available, but don't worry because they have hours available on another package 50 miles away.

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Insights into Apollo Home Healthcare

Based on 69 survey responses

What people like

Ability to learn new things
Time and location flexibility
Clear sense of purpose

They don’t care about their staff

HCA (Former Employee) - Nottingham City Centre, Nottinghamshire - 14 September 2023

For my experience has been a horrible company to work for. Management is horrible not very well organised. Staff is not offered suitable uniform, they don’t pay you well as they should. Consultants only nice to you when it suits then some are ignorant.

Cons

Not a good company overall

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Productive and fun workplace

Health Care Assistant (Current Employee) - Bishop Auckland, Durham - 2 August 2023

What is the best part of working at the company?Developing clinical skills while supporting clients What is the most stressful part about working at the company?Proximity. Most service users houses are quite far.What is the work environment and culture like at the company?Working at client's houses, create a relationship with family. Therefore, both healthcare Assistants and family work together to give the best to the service users.What is a typical day like for you at the company?Well, Apollo Home Healthcare is based on complex care. This requires a healthcare assistant who has a call and genuine compassion for service users. To me, I love complex care and I find everyday enjoyable.

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Official response from Apollo Home Healthcare

7 August 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare. We really appreciate your comprehensive feedback and views.It’s great to hear that you’re enjoying your complex care role, working with your clients, and making a huge difference to theirs and their families every lives. Thank you for the integral part you play in this.Thank you too for sharing that you’re relishing the opportunity to develop your clinical skills while supporting your clients. We love it when we find team members that share our values and want to progress their complex healthcare career with us. We’re so happy that you are part of our team and wish you every success both in your role and future with us!

Poor staff management

Support Worker (Current Employee) - Wolverhampton, West Midlands - 8 July 2023

I have been working with this company (Wolverhampton) for almost two years. They literally want your blood with no appreciation for staff members. I worked the whole of last year with no leave till the end of the year. When I finally took leave, they gave me part of my holiday pay and said the rest had expired. Knowing very well staff members do not have direct access to view their holiday pay like other agencies. This year I have worked six months straight with no leave. When I finally asked for leave, they claimed my leave could not be approved with SILLY excuses. They contradicted themselves so many times. I am disappointed that staff members will be treated like that. With no regard for my mental health they will prefer that I work 12 months straight with not leave once again. The consultant who dealt with my package had left, and we had not been informed. This is a bad admin on the part of Apollo, and they are trying to blame me for trying to contact the consultant. Not informing staff members about the change of consultant is dangerous as staff members could give away any information about patients requested to this consultant who no longer works there. This will put a patient at risk.

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Official response from Apollo Home Healthcare

7 August 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare. It’s vital for us to make improvements where we can. We understand that your Operations Manager has been in touch with you to clarify the issues raised in your review. We hope that your concerns have now been alleviated. Please remember that your local office has a dedicated team including your Operations Manager and three senior consultants who are all there to support you. If ever you need to talk to someone, please do pick up the phone and speak to one of the team. Any one of the team will be able to help you with your query. We want Apollo Home Healthcare to be a great place to work and take the mental and physical health of our team extremely seriously, especially so in the sector we work within. We have trained Mental Health First Aiders located at each of our offices to support all staff. They are there for you anytime should you feel you need to talk to someone if things aren’t working well for you. Our team are an integral part of our success, working with our clients, and making a huge difference to theirs and their families lives every day, so it’s important to us that you feel supported too. Please do contact your local team should you have any further queries or concerns in the future.

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Avoid

Health Care Assistant (HCA) (Former Employee) - Nottingham, Nottinghamshire - 22 June 2023

-Office staff/recruitment do not get back in touch with you-Have to attend 4 days training in your own time which is in Peterborough. You do not get paid for this and if you do not attend you have to pay. -No travel time paid or mileage-unprofessional

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Official response from Apollo Home Healthcare

7 July 2023

Thank you so much for taking the time to leave us a review about your recruitment experience. Your views are vital for us to make improvements where we can.Our local teams do try to communicate effectively, but we know that it can sometimes prove difficult to get hold of people at a time that is convenient to them. We do offer free training for both the mandatory and any specialist clinical skills that are required for your role. This training is for complex care skills that add to your expertise and help to build your career in this sector.We would welcome the opportunity to speak to you further about your experience. If you would be happy to reach out to your local Operation's Manager; they will be happy to discuss your concerns so that we can attempt to rectify any issues. We want Apollo Home Healthcare to be a great place to work, so please do contact them if you can.

Apollo home

Health Care Assistant (Current Employee) - Wolverhampton, West Midlands - 14 June 2023

I have worked for Apollo for about 12 months. And very happy.Good payPaid holiday FlexibleGood team of staffThe only thing I would say bank holidays Could be paid a bit better.Good training

Pros

Good company to work for.

Cons

None

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Official response from Apollo Home Healthcare

7 July 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare. It’s great to hear that you’re happy, enjoying your role, working with your clients, and making a huge difference to theirs and their families lives each and every day. Thank you for the integral part your play in this.We endeavour to make Apollo Home Healthcare a great place to work, so we will pass on your feedback regarding Bank Holiday pay to our management team. Your local Operations Managers and team are always there for you 24/7 should you need them or have anything you wish to discuss.

Decent to work there

Health Care Assistant (Former Employee) - Birmingham, West Midlands - 11 June 2023

Long lone working hours and consultants are only nice to you when they need you to cover shifts for them. Can have an impact on mental health and well-being

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Official response from Apollo Home Healthcare

7 July 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare. We appreciate your views as it’s vital for us to make improvements where we can.Our local teams do try to communicate effectively, and we aim to confirm rotas at least 4 weeks in advance, but we know that this can sometimes prove to be difficult, especially around staff holidays and absences. We’re very sorry to hear that you felt the long shifts and lone working was having an impact on your mental health and well-being while you worked with us. We want Apollo Home Healthcare to be a great place to work and have trained Mental Health First Aiders located at each of our offices to support all staff. We can always find a solution if things aren’t working well for you.Our team are an integral part of our success, working with our clients, and making a huge difference to theirs and their families lives every day, so it’s important to us that you feel supported too. We would welcome the opportunity to speak to you further about your experiences. If you would be happy to reach out to your local Operation's Manager; they will be happy to discuss your concerns so that we can attempt to rectify any issues for the future. We want Apollo Home Healthcare to be a great place to work, so please do contact them if you can.

Lovely place to work. Salary needs looking into though

Health Care Assistant (HCA) (Current Employee) - Solihull - 23 May 2023

Since working for Apollo I've been very happy. Really like that you can get to know who you are working for, rather than just a quick 20mins in and out care. I'm with the same service user for 12hours. If I need to swap a shift Apollo will always try and do this. My only concern is the salary is very low for some service users, and needs looking at in more depth.

Pros

Shifts to suit you

Cons

Salary

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Official response from Apollo Home Healthcare

7 July 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare. It’s great to hear that you’re enjoying your role and the work-life balance it brings you, as well as working with your client, and making a huge difference to theirs and their families lives every day. Thank you so much for the integral part your play in this.We aim to keep our pay competitive to attract and retain the best people. As well as trying to offer the most competitive pay rates we can, all our staff are entitled to holiday pay, sick pay, and a private pension scheme too. We also offer a reward and recognition scheme to acknowledge your hard work and dedication.Thank you for being a part of our team and helping us to make a real difference. We wish you continued success in your role!

Honest review of a current HCA

Health Care Assistant (Current Employee) - Birmingham, West Midlands - 20 May 2023

I can’t not believe some of the negative reviews on here, I have worked with people who have left because they have not been happy that they have had to work a weekend or have been pulled up by management because of lateness, they leave & write bad review. Whilst there are some things the office need to work on, they try their best in such a demanding sector. Some clients & staff are rude for no reason & management deal with them so well & with good communication. I can not recommend Apollo enough. The consultants are supportive and management in the office are always their to support, I receive thank you emails from the manager which I think is great, it’s not often you here from managers. Please do not let the negative comments fool you!

Pros

Working with amazing clients

Cons

Someone’s long days

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Official response from Apollo Home Healthcare

7 July 2023

Thank you so much for taking the time to leave us such an honest review about working with us here at Apollo Home Healthcare. We aim to be as open and transparent as possible when recruiting to our care roles as it’s vital for us to attract a team who know what is expected of them and who have the skills, knowledge, and resources to offer only the highest quality care and support for our clients.We know that our teams are an integral part of our success and so in return we try to offer the most competitive pay rates along with a range of benefits which includes a reward and recognition scheme to acknowledge your hard work and dedication.It’s so good to hear that you’re enjoying your role with us and working with your clients. You’re making a huge difference to theirs and their families lives each and every day and we are thankful for the integral part your play in this.Thank you for sharing that you feel supported by managers and your team. It’s great that you would recommending working here! Thank you so much! We’ll ensure that your local team see your lovely review!Wishing you continued success in your role! We're so glad to have you as part of our team!

Jobs at Apollo Home Healthcare

See more jobs

Children's Healthcare Assistant

Bolton

2 days ago

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St Helens

2 days ago

Children's Healthcare Assistant

Children's Healthcare Assistant

Ormskirk

2 days ago

High pressured environment, bullying office staff

Care Assistant (Former Employee) - West Midlands - 16 May 2023

Unprofessional office staff. Rude, ignorant and threaten to send service users to hospital if you don't drop everything to cover a shift for them! No pay for training. Offer incentives for last minute shift cover but then don't pay the staff those incentives. Avoid at all costs!

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Official response from Apollo Home Healthcare

7 July 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare. Your views are vital for us to make improvements where we can.Our local teams do try to communicate effectively and accommodate any requests, but we know that this can sometimes prove to be difficult, especially around staff holidays and absences and occasionally we do have to cancel shifts or ask you to take on additional shifts if you are able to. Our aim is to confirm rotas at least 4 weeks in advance, but we know that you may have less notice on occasion due to the juggling that goes on behind the scenes on rotas. We do offer free training for both the mandatory and any specialist clinical skills that are required for your role. This training is for complex care skills that add to your expertise and help to build your career in this sector.We’re sorry that you feel you weren’t paid incentives for covering additional shifts. We would welcome the opportunity to speak to you further about your experience. If you would be happy to reach out to your local Operation's Manager; they will be happy to discuss your concerns so that we can attempt to rectify any issues.

Easy work

Support Worker (Former Employee) - Leeds, West Yorkshire - 12 May 2023

If your looking for a job that is not physically draining then this is a good job ( u may need to use some physical strength for moving clients ) but overall really supportive staff members at the office and very understanding, also you will need some mental strength as at time due to the 12 hr shifts it can be mentally draining at time but depending on how you are as a person , can make a really healthy income if you work full-time

Pros

Lots of free time

Cons

Long hours

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Official response from Apollo Home Healthcare

7 July 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare. We really appreciate your views.We aim to be as open and transparent as possible when recruiting to our care roles as it’s vital for us to attract a team who know what is expected of them and who have the skills, knowledge, and resources to offer only the highest quality care and support for our clients.It’s great to hear that you’re enjoying your role, working with your clients, and making a huge difference to theirs and their families lives every day. Thank you for the integral part your play in this.Those 12-hour shifts can feel long and be tough, but we’re pleased to read that you’re enjoying your free time in between your shifts. Don’t forget that we have trained Mental Health First Aiders at each of our offices who are always there to support you!Thank you for sharing that you feel seen, understood, and supported by your local team. We’ll ensure that your local team see your lovely review too!Wishing you continued success in your role! We're so glad to have you as part of our team!

The best company I've worked for

Childrens Healthcare Assistant (Current Employee) - Barnsley school - 1 May 2023

I started 14 month ago with Apollo I was placed on a package with children with additional needs and the training was rather good .The company did understand that i have children also so this job came in well handy..Fixed hours on a fixed week works well around my family The Doncaster office ate fabulous Always handy for additional advice when needed They let us get on with our job . To be fair it's a great package Great office staff and our package manager works her butt off to provide us in any way she can .I wouls recommend Apollo to work for .I have never had any problems with this company .I have found their overall commitment and communication really good WELL DONE DONCASTER TEAM

Pros

The list is endless

Cons

None

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Official response from Apollo Home Healthcare

7 July 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare. We really appreciate your views. It’s so good to read that you’re enjoying your role and the work-life balance it brings you and your family, as well as working with your client and making a huge difference to theirs and their family’s lives. Thank you so much for the integral part your play in this. Thank you for sharing such a glowing review of the Doncaster team and for letting us know how you feel supported by them. We’ll ensure that your team see your lovely review too!It’s great that you would recommending working here! Thank you so much!Wishing you continued success in your role. We're so glad to have you as part of our team!

brilliant workplace

Apollo Home Healthcare (Current Employee) - west midlands - 27 April 2023

As soon as i started working here i knew it was the place for me.Great people/managers, Always feel at ease when i come to work.I enjoy speaking to different people each day.

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Official response from Apollo Home Healthcare

7 July 2023

Thank you so much for taking the time to leave us a review about recruitment and working with us here at Apollo Home Healthcare. We really appreciate your views.It’s so good to read that you knew Apollo was the place for you as soon as you joined us. It lets us know that we’re getting it right for our healthcare staff, which is really important to us!It’s great that you’re enjoying your role, working with your client, and making a huge difference to theirs and their family’s lives. Thank you so much for the integral part your play in this. Thank you for sharing how you feel supported by both the managers and your team. We’ll ensure that your team see your lovely review too!We're so glad to have you as part of our team! Wishing you continued success in your role.

Fantastic Work place and Enjoyable.

Support Worker (Current Employee) - Leeds City Centre, West Yorkshire - 20 April 2023

Apollo is a fantastic organisation to work for particularly in homecare.Fabulous Team leaders and consultants ,Collaborative team and Work life balance is marvellous.flexible working available.shifts always available hence reliable financially.I would recommend anyone looking for a job of this nature to give It a go.Worked with them for Nearly 2 years.

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Official response from Apollo Home Healthcare

27 April 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare.It’s great to hear that you’re enjoying your role, working with your clients, and making a huge difference to theirs and their families lives every day. Thank you for the integral part your play in this.Thank you for sharing that you feel supported by your team and that the role is bringing you the work life balance you need. This is music to our ears! It’s wonderful that you’d recommend working here! We’ll make sure that your team see your lovely review. Wishing you continued success and all the best for the future.

A really cheerful Apollo management team

Male Healthcare Support worker (Current Employee) - Doncaster - 19 April 2023

I have found Apollo management a wonderful and cheerful home healthcare organization to work for. I have been fortunate to be working in supported Adult Healthcare for the last eight years and I have found no employment like Apollo who are so kind and supportive of their Healthcare workers. Very good levels of work pay and always happy and cheerful talking to their staff.

Pros

Staff flexibility, Very consistent work rota patterns, Very professional weekly pay, Supportive work rota work times.

Cons

More facilities to allow Joint staff care work planning by care staff while on duty.

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Official response from Apollo Home Healthcare

27 April 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare. It’s wonderful to read that you have found everyone to be supportive, kind, and friendly. It’s great to hear that you’re enjoying your role, working with your clients, and making a huge difference to theirs and their families lives every day. Thank you for the integral part your play in this.We’re so happy to have you as part of our team! We’ll make sure your team see your lovely review too.We wish you continued success and the best of luck in your role.

They are the worst company to work for.

Complex Care Assistant (Current Employee) - Barnsley, South Yorkshire - 15 April 2023

They don't care about their clients or staff. No support from the management.You phone them with a problem and they don't get back to you till about 2 days.

Cons

No support. Don't care what happens with clients.

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Official response from Apollo Home Healthcare

27 April 2023

Feel content and happy with Apollo

Health Care Support Worker (Current Employee) - Heywood - 17 March 2023

It’s been over 20 months since working for Apollo in Heywood based. I’ve always worked local unless I choose to go outer town. My clients are fantastic and enjoy taking care of. It’s not a normal care work one would do, more complex, such as changing tracheotomy, day to day care of tracheotomy and changing of Trache Tapes routine, involves suctioning Tracheotomy’s which most new starters find scary but it isn’t really. I’d like to point out to new starters when you first see all the machines and wires, it is daunting at first but once your training is done. It’s so much easier so please don’t get put off when you go for meet and greet. basic care of changing pads, wash and dress. medication, Cough Assist, Bipap, once you get to know your clients routine you would find it much much easier to manage your package. Staff at the office are fantastic, always on hand when needed. Duty of care to staff which I do like about Apollo. The colleagues I work with are also fantastic, don’t have an issue at all. The job is flexible too. choose your availability. One thing is you do get attached to your clients, that’s normal as you’ve working with them. We as Healthcare Assistants, support workers have our laugh too with our clients, and of course with Office staff too. within limit shall i say.. Anyone know me i’m just outspoken and straight forward thinking. Hope this helps whom thinking of joining Apollo.

Pros

flexible, weekly pay

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Official response from Apollo Home Healthcare

27 April 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare. It’s great to hear that you’re enjoying your role, working with your clients, and making a huge difference to theirs and their families lives every day. Thank you for the integral part your play in this.Thank you too for sharing your wisdom and guidance for any new care staff around the complex clinical tasks and care you provide as part of your role. Anything new can be daunting, but with the right training to ensure you are confident and competent and having a Nurse there to guide you certainly helps, as well as having a great team around you!We’ll make sure your team see your lovely review. We wish you continued success and wish you the very best in your role.

Really nice company to work for

Support Worker (Former Employee) - Widnes - 10 March 2023

I found apollo a nice company to work for , everyone in the office was approachable, chloe the nurse is very knowledgeable and helps you through training , overall I would recommend apollo as an employer

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Official response from Apollo Home Healthcare

27 April 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare.It’s great to hear that you have found everyone to be helpful and approachable and you feel supported by Chloe, your Nurse.Thank you for sharing that you would recommend working here. We’ll ensure that your team see your lovely review too. We wish you continued success in your role.

Not great

HCA (Former Employee) - Norfolk - 4 March 2023

Communication with management horrific Expected to work even though they employ you on 0 hours When they don’t get what they want they are rude to you

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Official response from Apollo Home Healthcare

27 April 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare. It’s vital for us to make improvements where we can.We’re very sorry to read about your experience and that you feel you haven’t received support from management. Our local teams do try to communicate effectively, but we know that this can sometimes prove to be difficult, especially around staff holidays and absences.We work by our own employment terms and conditions and although we don’t offer contracted hours, due to the nature of our work, all staff are entitled to annual leave, sick pay, and a private pension scheme too. Many of our team enjoy the flexibility of our roles, which gives them the opportunity to fit work around their other commitments bringing a better work life balance.We would welcome the opportunity to speak to you about your experiences. If you would be happy to reach out to your local Operation's Manager; they will be happy to discuss your concerns so that we can attempt to rectify any issues. We want Apollo Home Healthcare to be a great place to work, so please do contact them if you can.

Pays well, jobs awful

Health Care Assistant (Current Employee) - West Midlands - 1 March 2023

Couldn’t choose my service worker. It started off nice. However, quickly changed! It’s awful. Work load is insane. Hardly ever get to eat my lunch. Constantly changing expectations & tasks. Only there until I find something new.

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Official response from Apollo Home Healthcare

8 March 2023

Thank you so much for taking the time to leave us a review about working with us here at Apollo Home Healthcare. It’s vital for us to make improvements where we can.We’re sorry to read that you feel you haven’t had a great experience. Our local teams do try to communicate effectively and accommodate any requests including matching our clients with staff based on interests, likes and dislikes, etc, but we know that this can sometimes prove to be difficult.We aim to confirm rotas at least 4 weeks in advance, but we know that you may have less notice on occasion due to the juggling that goes on behind the scenes on rotas. We do occasionally ask staff to take on additional shifts when we have unexpected staff absences. Some of our staff tell us that they appreciate the opportunity to earn a little extra when this is possible for them. We would welcome the opportunity to speak to you further about your experience. If you would be happy to reach out to your local Operation's Manager; they will be happy to discuss your concerns so that we can attempt to rectify any issues. We want Apollo Home Healthcare to be a great place to work, so please do contact them if you can.