Arcus FM Employee Reviews
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Great Training, People and Opportunities
Workforce Scheduling Controller (Current Employee) - Redditch, Worcestershire - 15 July 2022
Featured review
Arcus FM selected this as a representative reviewI joined Arcus in 2020 as a Scheduler and have progressed to my current role of Workforce Scheduling Controller. My job is demanding at times and the environment is fast paced, but I really enjoy what I do, and I feel my contribution is valued. I have KPI's to achieve each month, but they are achievable. I work with some really great people and made some good friends and I have found everyone to be really helpful and supportive. When I joined I didn't have any previous Scheduling experience, but the training I received was really good and prepared me for the job. My manager is also very supportive and this has enabled me to develop and progress. I feel very happy and secure at Arcus, as they are growing all the time and with the hours that I work, I have balance. With my new role I also got a good pay rise and we get a bonus each year. There are lots of positive changes happening in my department at the moment and new opportunities and I am really excited. Management are approachable, supportive and very focussed on performance, but if I have any suggestions on better ways to do something they are open to this. I would recommend Arcus to anyone.
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Official response from Arcus FM
27 July 2022Thank you for taking the time to write a review. It's great to hear that you are enjoying your time with us and appreciate the work-life balance, training and career opportunities. Here at Arcus, we believe that learning is a never-ending process that helps us become the best versions of ourselves. We understand that every colleague giving their all every day is critical to our long-term success. Training is one of our core pillars and we are committed to supporting our colleagues' success in their roles through it. As a result, many of them have progressed within their specialisations or moved into management positions or different functions altogether over time. We value creating positive experiences for our colleagues and were pleased to see in our recent Have Your Say survey that perceptions of pay and benefits as well as employees' relationships with their managers had both increased significantly above industry benchmarks." Our vision and values are important to us, and we continue to invest in our people so we can provide outstanding FM services – technology led, people driven.
Chaotic.
Commercial Gas Engineer (Former Employee) - East of England - 18 November 2023
What is the best part of working at the company?Training opportunities are very good, if you need any training and it's relevant to both you and the company, then they would normally approve it.What is the most stressful part about working at the company?They have too many different contracts now, and no more labour to be able to cope with it, very long working days and not very good organisational skills. Communication is very poor.What is the work environment and culture like at the company?Very stressful and always being chased by management and office staff as to when jobs are going to be completed or attended, just not enough engineers to do so many different contracts. What is a typical day like for you at the company?Normally a very long day, starting early in the morning to try to finish a little earlier, but hardly ever the case , as so many jobs to do that you just end up doing 11 hours plus days.
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Official response from Arcus FM
21 November 2023Thank you for taking the time to leave a review. We're sorry to hear that your experience with Arcus FM was not positive. We appreciate that you value our training opportunities, as it’s an important part of our commitment to supporting our colleagues in their roles.We understand your concerns regarding increased number of contracts and the resulting workload. We’re sorry if you felt that your needs were not adequately addressed, and hope that you felt able to discuss these concerns with your line manager or HR so they could be addressed. Achieving a healthy work-life balance is a top priority for us, and we are actively working to optimise our operational processes, improve resource allocation, and enhance project management to effectively address any challenges and increase overall efficiency.We take all feedback seriously and have taken your comments about management and others into consideration. We are committed to improving our communication channels so that everyone is informed and feels supported. In our 'Have Your Say' survey, we were pleased to see that perceptions of pay and benefits, as well as colleagues' relationships with their managers, increased significantly above industry benchmarks. If you would like to discuss your concerns further, including what actions you took to raise them and how they were resolved, please email info@arcusfm.com
Jobs at Arcus FM
Poor place to work
In Store Cleaner (Former Employee) - Chafford Hundred, Essex - 14 November 2023
They will gradually increase the work you do and give you no recognition for the work as you are replaceable. The pay is the lowest they can pay legally.
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Official response from Arcus FM
21 November 2023Thank you for taking the time to leave a review. We're sorry to hear that your experience with Arcus FM was not positive. We strive to recognise our employees contributions and are committed to fostering a positive and balanced work environment where all employees feel respected and rewarded. Regarding pay, we’ve designed it to reward experience while also recognising the hard work of our dedicated employees, as we constantly assess our policies and processes to ensure they truly reflect the contributions and expertise of our employees. However, we’re sorry if you felt that your needs were not met, and hope you were able to discuss these concerns with your line manager or HR so they could be addressed. We are always looking to improve the colleague experience and were pleased to see that perceptions of pay and benefits, as well as colleagues' relationships with their managers, increased significantly above industry benchmarks in our 'Have Your Say' survey. We take all feedback seriously and have taken your comments into consideration. If you would like to discuss your concerns further, including what actions you took to raise them and how they were resolved, please email info@arcusfm.com
The worse company I've ever worked for
What is the best part of working at the company?Nothing at all. Punch of cheats What is the most stressful part about working at the company?Getting ripped off by the company What is the work environment and culture like at the company?Mangers didn't take my complaints seriously What is a typical day like for you at the company?Boring. Treated badly by management
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Official response from Arcus FM
1 November 2023Thank you for taking the time to leave a review. We're sorry to hear that your experience with Arcus FM was not positive. We’re committed to fostering a positive and balanced work environment where all employees feel respected and valued. It's unfortunate to hear that you didn't find any positive aspects during your time with us and that you felt unsupported by your managers. We prioritise our colleagues' wellbeing, encouraging an open and honest approach to raise their concerns with their line managers or HR so they can be addressed. We are always looking to improve the colleague experience and were pleased to see that perceptions of pay and benefits, as well as colleagues' relationships with their managers, increased significantly above industry benchmarks in our 'Have Your Say' survey. We take all feedback seriously and have taken your comments about management and others into consideration. If you would like to discuss your concerns further, including what actions you took to raise them and how they were resolved, please email info@arcusfm.com
Bad pay terrible hours no progression no recognition
Senior Supervisor/ (Former Employee) - Newhouse - 23 October 2023
The workers try hard but no motivation as pay is terrible expect miracles with little staff expected to do jobs that 3 or 4 people should do by yourself no training or guidence a lot of foreign workers so communication can be difficult as they don’t understand English
Pros
None.
Cons
Flat rate of pay no overtime no progression and extreamly low pay
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Official response from Arcus FM
25 October 2023Thank you for taking the time to leave a review. We're sorry to hear that your experience while employed with us was not positive. We’re committed to fostering a positive and balanced work environment where all employees feel respected and rewarded. Regarding the pay structure, we’ve designed it to reward experience while also recognising the hard work of our dedicated employees. We’re sorry if you felt that your needs were not met, as we constantly assess our policies and processes to ensure they truly reflect the contributions and expertise of our employees. We understand that job expectations and responsibilities can vary, and we are committed to providing the necessary resources and support needed to ensure effective communication and on-the-job training for all of our team members. We are always looking to improve the colleague experience and were pleased to see that perceptions of pay and benefits, as well as colleagues' relationships with their managers, increased significantly above industry benchmarks in our 'Have Your Say' survey. We take all feedback seriously and have taken your comments into consideration. If you would like to discuss your concerns further, including what actions you took to raise them and how they were resolved, please email info@arcusfm.com
Insights into Arcus FM
Areas for improvement
- Sense of belonging
- Ability to learn new things
- Support from manager
Not a good place to work
Refrigeration Engineer (Current Employee) - Berkshire - 22 October 2023
No progression at all , no support when on call , a lot of cowboys in the field as refrigeration engineers , very political and mismanaged also due to the lack of budget a lot of issues like part purchasing and increasing salaries hence they have a very good client but can’t handle it well
Pros
None
Cons
Long hours
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Official response from Arcus FM
26 October 2023Thank you for taking the time to leave a review. We're sorry to hear that your experience with Arcus FM is not positive. We’re committed to fostering a positive and balanced work environment where all employees feel respected and valued. It's unfortunate to hear that you felt there was no progression and lack of support during on-call duties. We understand the importance of career growth and ensuring our employees have the necessary resources and training to succeed in their roles. We continuously evaluate our support systems to enhance the overall experience for our team members. We’re sorry if you felt that your needs were not met, and we hope that you felt able to discuss these concerns with your line manager or HR so they could be addressed. We are always looking to improve the colleague experience and were pleased to see that perceptions of pay and benefits, as well as colleagues' relationships with their managers, increased significantly above industry benchmarks in our 'Have Your Say' survey. We take all feedback seriously and have taken your comments about management and others into consideration. We’d really appreciate it if you could provide further information so we can look into this further for you and understand what’s not going well in your current role – please send these to info@arcusfm.com so that we can investigate the concerns you have raised.
Very busy environment
Administration Assistant (Current Employee) - Upminster, Greater London - 19 October 2023
Good company if you work hard, and if your face fits, very busy. It isn't what it used to be. Management don't care about employees. Pay is average for the Southeast
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Official response from Arcus FM
26 October 2023Thank you for taking the time to leave a review. We’re committed to fostering a positive and work-life balanced environment where all employees feel respected and valued. We prioritise our colleagues' wellbeing, encouraging an open and honest approach to raise their concerns with their line managers or HR so they can be addressed. Regarding the pay, we’ve designed it to reward experience while also recognising the hard work of our dedicated employees. We’re sorry if you felt that your needs were not met, as we constantly assess our policies and processes to ensure they truly reflect the contributions and expertise of our employees. We are always looking to improve the colleague experience and were pleased to see that perceptions of pay and benefits, as well as colleagues' relationships with their managers, increased significantly above industry benchmarks in our 'Have Your Say' survey. We take all feedback seriously and have taken your comments about management into consideration. We’d really appreciate it if you could provide further information so we can look into this further for you and understand what’s not going well in your current role – please send these to info@arcusfm.com so that we can investigate the concerns you have raised.
Great line management
In Store Cleaning Manager (Current Employee) - South West - 6 October 2023
I have great team of line managers that support me, i feel that I can go to them with any issues and concerns and they will be dealt with. Recruitment is difficult which can lay pressure onto the team but we manage, and if help is needed onsite there's no hesitation in getting that supplied.
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Official response from Arcus FM
11 October 2023Thank you for taking the time to leave a review. We're delighted to hear that you have a great team of line managers who provide you with excellent support and are always there to address your concerns. At Arcus FM, we’re committed to fostering a positive and rewarding work environment where all employees feel valued and respected. It's also great to know that you can easily access onsite support as required, as we're committed to providing our employees with the tools and support they need to excel in their roles. We take all feedback seriously and have taken your comments about recruitment into consideration. Our vision and values are important to us, and we continue to invest in our people so we can provide outstanding FM services – technology led, people driven.
Up hill struggle every day
Technician (Current Employee) - London, Greater London - 16 September 2023
Nothing good to say .hr seem to laugh at you when you need help .if you want to take a company to court and win Arcus is the firm to work .for team leaders are given the job to pass employees bad news on a regular basis .every one is on a different wage .it’s not what you know it’s who you know , and if you know nothing and don’t care this is the firm to work for
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Official response from Arcus FM
20 September 2023Thank you for taking the time to leave a review. We're sorry to hear that your experience with Arcus FM is not positive. We’re committed to fostering a positive and balanced work environment where all employees feel respected and rewarded. We take all feedback seriously and have taken your comments into consideration, including HR support and communication. We want to assure you that our HR team is dedicated to providing the necessary support and assistance. We’d really appreciate it if you could provide further information so we can look into this further for you and understand what’s not going well in your current role – please send these to info@arcusfm.com so that we can investigate the concerns you have raised.
Avoid
Iscm (Former Employee) - Scotland - 29 August 2023
Working there is good when management likes you. As soon as something is not right you are the worst. No support and no help in anything. Hardly any training was given. . Head office doing nothing to support in any way. HR absolutely useless. Should not be even called HR . They have no clue how to work with people
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Official response from Arcus FM
1 September 2023Thank you for taking the time to leave a review. We're sorry to hear that your experience while employed with us was not positive. We’re committed to fostering a positive and balanced work environment where all employees feel respected and rewarded. Training is one of our core pillars and we are committed to supporting our colleagues succeed in their roles. We’re sorry if you felt that your needs were not adequately addressed, and hope that you felt able to discuss these concerns with your line manager so they could be addressed. Our HR department strives to assist employees to the best of their abilities within our policies and guidelines. We are always looking to improve the colleague experience and were glad to see those perceptions of relationships with their manager increased significantly above industry benchmarks in our Have Your Say survey. We take all feedback seriously and we have arranged a number of listening groups to be held by an independent Senior Manager with support from the HR team to investigate such issues. If you would like to discuss your concerns further, including what actions you took to raise them and how they were resolved, please email info@arcusfm.com.
One a good day and good friends
Cleaner (Former Employee) - Northwich, Cheshire - 13 August 2023
What is the best part of working at the company?Meeting and work with good people a good experience would work for them now What is the most stressful part about working at the company?Making good friends and good experience What is the work environment and culture like at the company?Good place and most welcome good all rounders What is a typical day like for you at the company?Good morning and welcoming to all of the team members
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Official response from Arcus FM
25 August 2023Thank you for taking the time to leave a review. We are delighted to hear that you had a positive experience working with us. At Arcus FM, we’re committed to fostering a positive and rewarding work environment where all employees feel valued and respected. We understand that every colleague giving their all every day is critical to our long-term success. Our vision and values are important to us, and we continue to invest in our people so we can provide outstanding FM services – technology led, people driven.
typical supermarket culture
Service Engineer (Former Employee) - Redditch, Worcestershire - 31 July 2023
manager was inept always working from home?too much work and not enough staff , taking on contracts they cant fullfil expect you to work all hour god sends mostly at night then expect you to be in work in the morning, money was ok but expected to work long days, and nights lasted 3 weeks before i left
Pros
wage was ok but not for what was expected
Cons
long hours poor management
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Official response from Arcus FM
2 August 2023Thank you for taking the time to leave a review. We're sorry to hear that your experience with Arcus FM was not positive in terms of workload, work-life balance and management. We’re committed to fostering a positive and rewarding work environment where all employees feel valued and respected. Well-being and safety are the utmost priority and we do everything possible to ensure our processes protect this and that the right support is provided. We’re sorry if you felt that your needs were not met, as we try to ensure the work scheduling policies align with our employees' needs and preferences. We are always looking to improve the colleague experience and were glad to see those perceptions of pay and benefits and as well colleague’s relationships with their manager increased significantly, above industry benchmarks, in our employee ‘Have Your Say’ survey. We take all feedback seriously and have taken your comments in consideration. We can see you are a former employee, but if you would like to discuss what actions you took to raise your concerns and how they were resolved, please email info@arcusfm.com.
Its really cool to work in Arcus FM, they give room for self confidence and working independently with less supervision.
Warehouse Assembler/Cleaning (Current Employee) - Plymouth - 14 July 2023
A typical day at work allows one to work independently with all necessary and readily available tools and equipment that will facilitate your smooth working experience.I have learnt to build self confidence in carry out task without the fear of being boss around like a novice.The management has been so good by paying more attention to the needs of the employees,However, every organisation has their peculiar challenges but, honestly, since I have joined Arcus FM, I have been unable to pin point a particular problem associated with carrying out my task and mostly I enjoyed doing my work continuously with Arcus FM.Thanks,
Pros
Flexible working hours
Cons
Short hours
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Official response from Arcus FM
24 July 2023Thank you for taking the time to leave a review. We are delighted to hear that you enjoy working at Arcus FM and appreciate the independence and self-confidence it fosters, as well as the availability of tools and equipment for a better working environment. At Arcus FM, we’re committed to fostering a positive and rewarding work environment where all employees feel valued and respected. Our management team is truly committed to addressing the needs of our employees and we're delighted that you've noticed and appreciated their efforts. Our vision and values are important to us, and we continue to invest in our people so we can provide outstanding FM services – technology led, people driven.
Okay
Administrator (Former Employee) - Wolverhampton, West Midlands - 30 June 2023
FineDidn't work there long. No probs or cons on short time. Left due to relocation . Would have liked to spend more time with HR but this was often a challenge.
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Great company to work for
Managing Engineer (Former Employee) - National - 26 June 2023
I left the company in January 2022 because of a dispute with an operations manager. A side from this Arcus remains a top company to work for. Its a company that will support you throughout your journey. It is a real forward thinking company that care about their employees, they understand & promote work/life balance. Top of the range uniform, PPE, fleet and tools are provided.
Pros
Work life balance. Healthy work environment. Fleet. Managment in general. Training and development.
Cons
The continuous acceptance or ignorance to one managers continuous behaviour
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Official response from Arcus FM
4 July 2023Thank you for taking the time leave a review. We are delighted to hear that you have had a positive experience working with us. At Arcus FM, we’re committed to fostering a positive and rewarding work environment where all employees feel valued and respected. We understand the importance of recognising hard work and dedication, and we’re glad to hear that you appreciate the work-life balance, healthy work environment and management team, as well as our uniform, PPE and tools. It’s also great to know that you found our training and development programs beneficial. We take all feedback seriously and have taken your comments into consideration. Our vision and values are important to us, and we continue to invest in our people so we can provide outstanding FM services – technology led, people driven.
Great place to work if you're with the right team
Refrigeration Engineer (Current Employee) - SW London, Greater London - 11 June 2023
We all get on well and there's a good work life balance in my area. Seems like the Sainsbury's contact is the best to be on but there's quite a bit of uncertainty over going multi client
Pros
Good team morale
Cons
Difficult to get stuff done outside of day to day work. Like getting through to HR or Fleet
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Official response from Arcus FM
23 June 2023Thank you for taking the time to leave a review. We are delighted to hear that your experience working with us has been positive. It's great to hear that you consider Arcus FM a great workplace with a supportive team and a good work-life balance in your area. We strive to create a positive and engaging work environment where all employees feel valued and respected. We take all feedback seriously and have taken your comments about HR and Fleet into consideration. However, we would appreciate it if you could contact us at info@arcusfm.com so that we can better understand and thoroughly investigate your concerns. Our vision and values are important to us, and we continue to invest in our people so we can provide outstanding FM services – technology led, people driven.
I felt pressure on a regular basis.
Maintenance service technician (Former Employee) - Highland - 9 June 2023
What is the best part of working at the company?Driving, as where I live I had to travel far to my jobs and the scenery is just beautiful.What is the most stressful part about working at the company?Having a bad manager, who told me on our first meet theat he is never wrong.What is the work environment and culture like at the company?The company is good for training, as I went on a few courses. What is a typical day like for you at the company?I'd mainly start at 6am to get to my job for 9am. Then I'd do my routine checks, have a chat with the staff and managers to see if everything was ok in the store.
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Official response from Arcus FM
14 June 2023Thank you for taking the time to leave a review. We're sorry to hear that your experience while employed with us was not positive and that you felt pressured. At Arcus FM, we’re committed to fostering a positive and rewarding work environment where all employees feel valued, respected and safe. We value a positive colleague experience and were glad to see those perceptions of colleague’s relationships with their manager increased significantly above industry benchmarks in our Have Your Say survey. However, we are disappointed to hear that your experience with your line manager was not positive. Training is one of our core pillars and we are committed to supporting our colleagues succeed in their roles. We appreciate your recognition of our training initiatives. We take all feedback seriously and have taken your comments into consideration. If you would like to discuss your concerns further, including what actions you took to raise them and how they were resolved, please email info@arcusfm.com.
Good place to work
Maintenance Technician (Former Employee) - Scotland - 2 June 2023
Great place to work with good benefits and salary expectations, management easy to get along with and will support you in any way necessary if stuck..
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Official response from Arcus FM
13 June 2023Thank you for taking the time to leave a review. We are delighted to hear that you found Arcus FM to be a great place to work, with good benefits and salary expectations. It’s also great to hear that you had a positive experience with the management team. We strive to create a positive and engaging work environment where all employees feel valued and respected. We value a positive colleague experience and were pleased to see that perceptions of pay and benefits, as well as our colleagues' relationships with their manager, had all increased significantly above industry benchmarks in our recent Have Your Say colleague survey. Our vision and values are important to us, and we continue to invest in our people so we can provide outstanding FM services – technology led, people driven.
Could do so much better
Cleaner (Current Employee) - London, Greater London - 31 May 2023
The company were very good during lockdown, with vouchers to spend given out monthly, but some managers seem incapable of doing the job ( are they moonlighting and doing other jobs ) asking for holidays is a nightmare. Holiday forms are ignored and you have to continually remind them that you are going away.Have to give a month's notice for a holiday but am expected to go in for a meeting a day or so before I've sent 4 emails to HR, and never had a reply.Rang up and waited 1 HOUR and 42 MINUTES, no one answered , tried several times same thing. I am epileptic and none of this does my mental health any good, a trigger for my anxiety, I don't mind the job it Could be so nice but just a total lack of any forward planning and respect. I'm not one for doing doing things like this but perhaps someone will read it and take action.If the company can't fulfil the contract they shouldn't have put in to do it
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Official response from Arcus FM
5 June 2023Thank you for taking the time to share your feedback. We are delighted to hear that you found Arcus FM supportive during the challenging lockdown period. At Arcus FM, we’re committed to fostering a positive and rewarding work environment where all employees feel valued, respected and safe. We’re sorry if you felt that your needs were not adequately addressed. We recognise the importance of open and honest communication in ensuring the well-being of our employees and are actively working to improve our internal processes and communication. We take all feedback seriously and have carefully considered your concerns, including the lack of support from managers, issues with holiday requests and HR-related matters. We would appreciate it if you could contact us at info@arcusfm.com so that we can better understand and thoroughly investigate the issues you have raised. Your satisfaction and well-being remain our top priorities, and we are committed to constantly improving our processes and communication to provide a better experience for our employees.
Cleaning manager
Store Cleaning Manager (Former Employee) - Weston-super-Mare - 3 May 2023
I was a cleaning manager for two years for arcus FM Never had enough chemical .when they had really bad cleaners they never done anything about it even when they had proof ,just let you get on with it .when you had to cover due to absence you only got paid cleaners rates ? Managers rates which is it a extra pound a hour lot of stress very poor management never give you enough support ,only support I had was the actual Sainsbury's manger when I had issues ,!!! Never work for them your better off getting a cleaning round slot mote money
Pros
Nothing
Cons
Nothing
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Official response from Arcus FM
10 May 2023Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience while employed with us was not positive. At Arcus FM, we foster a positive and rewarding work environment where all employees feel valued and respected. We strive to provide our employees with the necessary tools and resources they need to succeed in their roles, including access to adequate cleaning supplies and timely support from management. It is concerning to hear that this was not the case for you during your time with us. In regards to your concerns about pay rates, we would like to assure you that our Have Your Say survey showed that perceptions of pay and benefits increased significantly above industry benchmarks. However, we take all feedback seriously and will carefully consider your comments, including those regarding management, as we review our policies and practices. If you would like to discuss your concerns further, including what actions you took to raise them and how they were resolved, please email info@arcusfm.com
Extremely fast paced work
IT Support Technician (Former Employee) - Upminster - 23 April 2023
Nice people if your able to do your job, work load can be extremely high, upminster building is very old and run down whilst redditch offices are newer and things are run better there. IT department in Upminster are managed from Redditch. I dont feel like work is appreciated in upminster as the work is only recognised and praised if you work in redditch as nobody actually can see what work you do in upminster, its like a never ending conveyor belt of staff, people leave all the time.
Pros
Pension, small bonus each year, good for experience for a better job
Cons
I was left to run things on my own as people kept leaving
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Official response from Arcus FM
25 April 2023Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience while employed with us was not positive. At Arcus FM, we strive to create a positive and rewarding work environment where all employees feel valued and respected, and we appreciate your positive comments about our helpful staff and benefits. However, we're sorry to hear that you found the workload to be very high and that you were left to manage things on your own. We understand the importance of recognising and valuing our employees’ knowledge and expertise and it is disappointing to hear that you did not feel appreciated. We take all feedback seriously and have taken your comments into consideration. We will ensure that our employees have a positive and fulfilling work experience. If you would like to discuss your concerns further, including what actions you took to raise them and how they were resolved, please email info@arcusfm.com
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Ask a question about working or interviewing at Arcus FM. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
2.6 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job security/advancement
2.5 out of 5 stars for Management
2.7 out of 5 stars for Culture
Questions about Arcus FM
- How often do you get a pay rise at Arcus FM?14 people answered
- What is Arcus FM holiday leave policy? How many holiday leave days do you get per year?14 people answered
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- How does someone get hired at Arcus FM? What are the steps along the way?10 people answered
- What is a typical day like for you at the company?9 people answered
- How are the working hours at Arcus FM?9 people answered
- What should you wear to an interview at Arcus FM?8 people answered
- How should you prepare for an interview at Arcus FM?7 people answered
- How often do pay rises occur at Arcus FM?6 people answered
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