ASOS.com
Happiness score is 48 out of 100
3.0 out of 5 stars.
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ASOS.com Employee Reviews

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Location
United Kingdom399 reviews

Ratings by category

2.9Work-life balance

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good

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fun and competitive. has its pros & cons like all places . can’t complain . good benefits but hard work . they keep you updated on the business regularly.
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Fun, great people

Online Customer advisor role - fast paced but you have good training, you have the answers for queries so not hard.Great people Free gym and ptFree fruit, tea and coffee Huge online discount Lots of events
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Insights into ASOS.com

Based on 47 survey responses
Areas for improvement
  • Sense of belonging
  • Energising work tasks
  • Feeling of personal appreciation

Productive and fun workplace

Friendly staff members, staff discount, benefits, modern office, amazing management, lot's of learning opportunities. Sample sales and rally nice cafeteria.
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Dont work there

Poor managment, lack of managment skills, you get bullied, silly work culture, hard job, get called for performance all the time for no reason, dont work tgere
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Anon

Very fast paced target driven environment where errors made impacts the customer. Too many school and college leavers who are advisors, some who are foul-mouth with no experience or empathy towards customers and colleagues

Pros

Discount

Cons

If management or colleagues take an instant dislike to you, you are in for a hard time there!
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Good pay, good shift hours to suite you. Comfortable work wear which they provide for you.

Good pay, especially if your on the shifts I’ve picked you also get bonus pay which is really good for being on time. Works nice and easy, sometimes work load can slow down but either way you can communicate with your colleagues.

Pros

Cheap canteen

Cons

Just that when there no parcels to pack your not allowed to sit down
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People there are nice

I felt stressed most of the time as people would put there badge on table so they didn't have to rush to get there it would of been nice for all staff to just talk English
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Worse place l have worked

Has long as you work like a horse and keep your mouth shut you’ll be ok.They don’t like you to have an opion .Worse management l have ever had to work under
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Fun place

Really fun place to work although it’s fast paced. Everyday is different. Enjoy the early finishes on the Friday. Flexible working is a bonus. I enjoy my job
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Good place to work

Really nice place to work, management are really friendly and supportive, co workers are really helpful if ever you need anything there there to help, the job can be stressful at times but it’s really good money!
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Warehousse

Unprofessional workplace don’t work there pay is rubbishThe manager are slow and don’t care and the pay is not all thatJust going to. Be wasting your time
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Interesting work place

Work in this company was great I learn many things about clothes and I see many different customers.I was there like supervisor and was happy to train new staff and help them out get to in to they system
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Pretty relaxed mundane work

Life is pretty easy working at ASOS, work is mundanely easy, just constant repetition of answering the same emails and queries to people. Management are fine, usually not the smartest people. Mostly a young scene so sometimes drama can enter the workplace due to whatever fickle reason, which isn’t ideal.

Pros

Easy, staff discount, nice atmosphere

Cons

Mundane, customers can be stupid, atmosphere can get juvenile
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Good company

Extremly excellent company enjoyed working here especially with staff and supportive management. I would highly recommend working for this wonderful company.
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Not good

Pros - you get paid and working pattern wasn’t bad.Cons - standing/walking all day in uncomfortable safety shoes, feet ache, back ache, very boring, no progression, very tedious and repetitive. You’re just a number at the end of the day.
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Wouldn’t recommend

Very nice on the outside but stressful and rubbish pay and no regard for your mental state. Overworked and under paid. I wouldn’t recommend it’s not a healthy environment.
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Productive and fun place to work

Asos was good until they made us redundant would love to have another chance to work their again in the Leavesden office. I used to work the night shift

Pros

Good place to work

Cons

Redundancy
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Such a let down.

Worked here for 2 years. I had such good expectations and excitment for this job but I felt so let down. First of all the hours were so horrible. Constantly changing and if you were ever sick or late you would need to have a meeting. The mangement is poorly run. Kept threatening us and hearing rumors constantly about losing our jobs. They sacked the whole night team before the pandemic! So terrible. We were constantly critized weekly about not putting full stops or a capital letter. Like come on are we in primary school?! If you wanted to progress here they made out you need to climb mount everest. Also seemed like they hired anyone. We had a criminal working in the bank next to us!The only plus side to this company was the discount. I hope you improve asos.

Pros

discount

Cons

poor managment, school like, horrible hours, bad wage
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Stressful lack of understanding or help

Not a very good company to work for not understanding don’t care about any problems you might ave at home there way or the highway I been there 3 years was full time after a long stressful struggle I have ended up with part time 2 days a week that’s as much as I can take working there

Pros

Really there is none

Cons

Don’t have a problem with home life or at work they don’t wanna know
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Decent place to work but hard work

I don't think it deserves the bad rep it gets but that being said if you've not worked a hard job before then it can be a shock. Can't comment on advancement or much else as I've not been there long. The work is hard and your feet will hurt but you're largely left to get on with it so no annoying bosses watching your every move. The place is very warm though so be prepared for that. Targets again I don't know much yet but nobody has pressured me so far on targets and it feels like a team effort rather then all on your shoulders and as long as you pick correctly and make no mistakes then you can pick 85% without too much trouble. They are very big on rules as well so if you're not prepared to follow rules then the job may be a struggle for that reason alone.

Pros

Has a gym, left to your own devices

Cons

Warm and very tiring
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Started off well then went downhill

When I first started I loved my role, but felt that there was constant pressure from management and poor communication. You had to get approved by your manager for if you can advance. Towards there end there as constant worries about job security and the wage is a lot lower than other customer service jobs. The people I worked with were lovely for the most part but management and how the company is run is one of the worst by far

Cons

Shift patterms
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Overall rating

Based on 435 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.9 out of 5 stars for Culture

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