Atos
Happiness score is 42 out of 100
3.5 out of 5 stars.
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Atos Employee Reviews

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United Kingdom194 reviews

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3.6Work-life balance

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The job can be stressful and can be difficulty to produce the level of quality they expect due to ongoing targets. Reports are audited and many auditors have differing opinions which leaves confusion.

Pros

Good hours

Cons

Hard targets
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Stressful, money driven and do not value experience

I was TUPE transferred to ATOS when my employer outsourced part of their business to them. We had no choice in the matter, and within months they started ripping the place apart to drive down costs wherever possible. The workforce has halved because people are leaving so much, ATOS do not value experienced staff at all. You are literally just a number and they don't care if you leave. Their IT infrastructure is abysmal and the HR systems are borderline unusable. For a global IT company, their systems are very poor, and IT don't even seem to know what systems they can/can't fix. As for the pay, the level of pay they give is below industry average (way below) and they have also cut the average bonus from 10-12% with the previous employer, down to 4%. So the decrease in benefits due to this outsourcing has really had a big affect on staff. Morale is through the floor, all of the experience is gone and the remaining staff are left trying to manage the work with less people and still meet unrealistic targets.
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Insights into Atos

Based on 25 survey responses
Areas for improvement
  • Energising work tasks
  • Sense of belonging
  • General feeling of work happiness

Just a number

Awful organisation with absolutely no commitment to supporting those who struggle with mental health. The extensive sickness pay and private medical pay fails to cover mental health related illnesses
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PMO in Atos

Very slow inefficient poor processes hamper getting anything done, priority of processes seems to be saving cost but end up costing more because of their inefficiencies. Resourcing particularly with HR being a black hole for any queries or support. Finances set up in a vastly over complicated way with lots of versions of project cost due to creative accounting methodology. No one 2 one management as an employee so left very isolated and unsupported, had better support as a contractor in previous roles than as an Atos employee. Lack in house capability & capacity to deliver complex programmes. Senior management decisions was based on reducing cost and squeezing more revenue from the client. Chaotic with lack of continuity and handover due to the high attrition rate, Hierarchical job grade structure that are taken too seriously by some and don’t reflect capability just the level they were employed at. A lot of nice people, some are good but most of the good people leave or were contractors.

Pros

Competitive salary

Cons

Long hours, poor decision making, no support, lack of central framework & poor internal processes.
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Stressful toxic and money driven

-They outsource simply to reduce rights and benefits for employees -everything is about quantity, meaning poor quality for customers and employees -only care about output and stats: how many cases are being done -Have to track every single second of work day- micromanagement made me feel so undervalued
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Very stressful role but fantastic pay and benefits

Stressful role, constant auditing required for legal compliance and feedback, very sales and targeted culture that is made obvious when applying, great salary with great benefits, swings and round abouts with this one

Pros

Great money

Cons

Job security and constant auditing
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Toxic

#No HR department. There's an outsourced team only reachable by raising a ticket through their site. When things go wrong (very often) they just ghost you .#Minimum WFH availability even though we spent 18 months doing just so just fine, we got dragged back in the office and got a horrendously tonedeaf email from the Head of Business about how good it is to see people queueing for coffee once more! It was part of our pay negotiations but it now is just a carrot dangling in front of us while we're being whipped.#Staff is being micromanaged and treated like children. We have trackers under our desks to make sure we're not going anywhere and have to clock out to go to the loo.#Everything is about costcutting, changing mail providers even if it adds days to the customer experience, removing important tools that make the job harder.#Pay and progression system is rigged so you can't win.#Management doesn't care, there's a massive exodus right now, experienced people who have been here with the bricks are quiting en masse and nobody even thinks there might be something toxic.Advice to ManagementListen to your people ffs. Fix the culture. Even the employee survey is rigged so it's impossible for us to say what we think.

Pros

Tap water is free

Cons

Toxic toxic culture
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Mostly a really great company to work for.

I worked here in various roles over 7 years so was good room for progression. Only downside when promoting internally they cap most pay rises at 10%. Busy workplace, some management are fantastic and other not so much

Pros

Canteen, free parking, good work hours

Cons

Workload
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No weekend work but no room to progress

There is no way to progress within the workplace anymore.management are having the run about from their managers which is putting ridiculous amount of stress on their staff.Massive turn over due to how they are handling things.

Pros

No weekends

Cons

Management, short staffed, no progression
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Rotten to the core

Can not speak to the finance team if your salary is correct. You have to go through the HR business partner which is a nightmare. Not a good company to work for and if you can, you should avoid working here.

Pros

None

Cons

They don’t care about staff at all
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No time to have breaks, no time to give patients the chance to fully talk about their problems

Stressful. No time for breaks, no support from management, isolating. Unreasonable time to reach goals. If struggling you get no help. Remote working is hard. Lots of IT issues.

Pros

Health insurance

Cons

No breaks or support
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Disappointment

What had been a professional consultancy had changed into a body shop and the leadership of the practice in which I worked and the consultancy practice people with whom I worked were lacklustre.

Pros

cannot think of any advantages apart from that it is a big brand name

Cons

low calibre management team without much in the way of professional services experience
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Very Difficult process to gain any sort of promotion as the process is hidden.

Reviews are not done in a fair manner, you are rated against the top levels in your team even if you're not. Very little training is provided to allow you to progress and equipment is not very advanced.

Pros

Good Benefits in terms of discounts for places etc

Cons

Poor pay for the role and limited training and progression oppurtunities
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miscommunication lack of management

high turn over of management and staff, no communication, high stress. lack of information provided for your role, little to no effort for training.

Pros

none

Cons

odd work patterns, no communication, poor management
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It’s ok

It’s ok but a lot of work and the management are rubbish and will always go on their phones even though it’s rule you can’t. They also have rats around the building.

Pros

Pay

Cons

Everything else
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A great company to work for

Professional company that values its staff, enjoyed all aspects of working for Atos. Varied projects, great back up from other departments, well organised projects.

Pros

Flexible working
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Stressful and lonely

This role was working from home which probably contributed to some of thw issues but Atos is making no attempt to fix this. Despite 12 weeks of 'training' , still basically had no clue how to approach most issues customers would call with. First week of training consisted of getting logins for Atos systems and a few dull online training quizes. After that it's on to the buddy system where you are paired up with someone and watch and listen in while they take calls. The point of this is so that after a couple of weeks you can move onto taking limited password reset calls. Sounds fair enough, however the buddy in question whilst being very nice was taking full calls as normal and doesn't really have time to answer your questions and so you take notes and hope for the best.Next is limited calls which you have a limited understanding of at this point as it has not been explained how user account are structured or work. You have a buddy who you can remotely ask to come and help but essentially spend a lot of time apologising to the customer while you wait for help.Then you're back with the buddy taking notes while they answer calls again. However this form of training relies on every type of call you may face happening while you are watching which obviously does not happen. What happens is you end up with notes which say "if customer has problem A, do fix X,Y and Z" which is great until they call with something not covered during your buddy sessions. At this point you can look through the knowledge articles which are available and assuming you can find the right article it might - 

Pros

No commute

Cons

Your on your own most of the time
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Atos high court

Rubbish company to work for, everyone backbites about everyone, no training when started, chucked in the deep end. No process and no documentation.

Pros

none

Cons

everything
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If you forget to ask for a review of the service you have provided you are sacked even though you are the person most people turn to for advice.

To put a 21 year old in charge, 21 at the time I was there is ludicrous. What work and life experience does a 21 year old have. To come into the office and have no interaction with the staff others than managers is a poor show.

Pros

Lovely colleagues.

Cons

Very stressful.
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Poor management

Had a great working experience until I had 2 bereavements - ended up on a PDP as I was so distressed and stressed and fearful about going sick . Poor management structure and no support during what was the most difficult time in my life

Pros

Working hours, working away opportunity

Cons

Stressful, poor management
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Standard call centre

Easiest call centre job you will ever do, depending on the campaign / role you are doing. Training was excellent and staff / managers are great. It is via an agency with permanent contracts currently being talked about and hopefully be in place within the next few months. Agency makes it difficult sometimes especially when the other agency has better benefits for their employees.

Pros

Easiest call centre job with great pay

Cons

Temporary contracts
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Overall rating

Based on 2,861 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture

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