Atos Employee Reviews

Expect to put a lot of hours in during the initial training and for the first 12 months in order to pass probation and hit the required audit scores. Good pay but very target driven

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Customer Service Representative

Customer Service Representative (Former Employee) - Glasgow City Centre, Glasgow - 6 June 2023

It's the worst company I have ever seen in my life. They don't have proper training, simply they hire and after training they fire without any notice. Please don't trust this company and spoil your career.

Pros

No job security

Cons

No job security

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Insights into Atos

Based on 49 survey responses

Areas for improvement

Energising work tasks
Sense of belonging
General feeling of work happiness

The people are amazing

Customer Service Advisor (Current Employee) - Lytham St. Annes, Lancashire - 3 May 2023

Love the people at my work and will miss them. Such a shame AEGON sold to Royal London. ATOS wages are below what you would exspect and they employ new staff on more wages than someone whos training them. I have lost all faith in ATOS. So glad to be leaving. The only thing that makes it barabke is the loverly diverse staff who have becime life long friends

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Good company

Agent (Current Employee) - Preston, Lancashire - 19 April 2023

Good company, some management can be over the top with their attitude. Although all, nice place to work.Pros: WageBreaksNice colleagues Cons: Management thinking they're above everyone

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Poor company

HR Bid Support &TUPE (Former Employee) - Holland, UK - 13 April 2023

Poor Company, poor management, no advancement or prospects management leaves a lot to be desired there is a culture of the business that is not work. Life balance family

Pros

Team around you are good

Cons

Long culture poor management

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Great

Disability Analyst (Current Employee) - Home Based - 12 April 2023

You are expected to reach targets, which can be a little difficult. But great support, and the employee benefits you get are brilliant. Great company.

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Worst job I have ever had and I worked for decades in the NHS before!

PIP Assessor (Former Employee) - Home based - 6 April 2023

Very stressful role. Most claimants have some element of mental health problems which makes interviewing hard if you are compassionate, in the time frame allowed.

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Good pay, unrealistic targets

Disability Assessor (Current Employee) - Home Based - 30 March 2023

Been here 3 months and aside from the 6 weeks of training, you are completely left alone. They have unrealistic targets (18 reports a week) and they don't care how difficult you find it, when you ask for help, you are shut down/not helped or supported at all. to be signed off, you need 10As which just seems impossible with how pedantic the auditors are. avoid at all costs.

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Supportive management

Disability Analyst (Current Employee) - Dumfries - 7 February 2023

Overall an inclusive culture. Lots of opportunity for CPD training. I have found management very supportive and care about my happiness at work. It's great working from home. Management ensure all relative information is shared through regular team meetings.

Pros

Work from home, Monday to Friday work schedule

Cons

Can be stressful trying to meet targets

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A VERY Happy and Comfortable working environment

Incident Management & Customer Support (Former Employee) - London - 25 January 2023

Management were always readily available & helpfulProvided with daily free drinks & Fruit every Friday along with a nice staff room to eat our lunches

Pros

A kitchen with a fridge where we could make drinks (Coffee, Tea etc provided)

Cons

A Long tiresome train journey to get to place of work

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Jobs at Atos

APPLICATION DEVELOPER

London

30+ days ago

Customer Experience Consultant

London

30+ days ago

Flexible working hours but…

Administrator (Former Employee) - Edinburgh, City of Edinburgh - 24 January 2023

Stat driven based on systems that don’t work, meaning you have no idea what your monthly report is going to say. You then get told to work harder or face losing your job if your stats are low. Managers just go along with it even though they know the stats are incorrect

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Great

Customer Service Advisor (Current Employee) - Blackpool, Lancashire - 22 January 2023

Good eecvoting place to work and great management ut was a great job and easy to learn but too clicky with staff . The place is massive and has a Costa coffee and canteen in there and gives a lot of options it’s very good

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Rewarding place to work

Occupational Therapist (Current Employee) - Plymouth - 16 January 2023

Opportunities for progression are quickly identified if the right person wants to progress. A fun and engaging place to work. Salary is worthwhile to the expectation day for day.

Pros

Salary

Cons

None

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Needs to be organised better.

IT Service Technician (Former Employee) - Crewe, Cheshire - 3 December 2022

A typical work day was either relaxed or hectic, with no in-between. I did enjoy learning specialist software, however, that was provided by a third party as ATOS management had never laid a finger on it and expected us to pick it up for them. Management started off great, however the good managers moved on to better things and left us with poorly trained replacements. The hardest part of the job was the sudden rush you would get on the phones, or the dreaded calls from customers that had not received updates. The most enjoyable job was the lovely first team I was on that all helped each other and aimed to resolve each other's weaknesses. By the time I left, the writing was on the wall as the company shareholders were upset about the huge amount of money they made (wasn't enough!) and this trickled down to everyone getting watched like a hawk looking for cost-cutting measures.

Pros

free coffee machine, able to progress to other contracts/teams

Cons

Management, auto-answering phones giving you no time to prepare or take a sip of water

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Big company filled with paper promises

Senior Customer Service Administrator (Current Employee) - Lytham - 30 November 2022

This company will offer so much, only to deny ever offering any of it once you're trained up. Their HR department is a joke who will do the bare minimum and then attempt to blame you for their failings. Management above a site level have no respect for the ordinary employee, viewing them as little more than 'bums on seats', skills and experience is not valued as staff are on more or less the same wage irrespective of if you've been in the job two months or twenty years.Benefits are laughable, beyond Life Assurance and bare minimum pension contributions (roughly around 3%), everything else is paid for out of your wages, until it takes you to be near below the national minimum wage.If you fancy being worked to the bone week in week out while being paid less than the average supermarket employee, by all means join ATOS, where there is no real progression prospects, and the only way to get a meaningful pay rise is to take their training somewhere else. I wish this wasn't an accurate representation of this work place, but honestly I'd rather people have a clear idea of what prospective employees are walking into than the dishonest job notices on here

Pros

The other staff are nice

Cons

See above

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Exciting team to work in and great opportunities

SAP Manager (Current Employee) - North West UK - 28 November 2022

Having worked for this company for the last 24 years I have found many opportunities and progressed from role to role in a highly challenging but satisfying technology area of SAP. I have found that this employer gives equal opportunities and I have had investment in training, mentorship and career opportunities

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would never go back

1st Line Support Analyst (Former Employee) - Crewe, Cheshire - 23 November 2022

When I started working for the company everything was great and a really good place to work but as time went on and management changed the workplace environment became very clicky and toxic and you were able to progress within the company if your face fit as on the performance reviews if your face didn't fit you were always 1 or 2 steps away from progressing but you were expected to take on more and more responsibility for the same pay

Pros

long lunch time

Cons

very clicky enviroment

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Stressful

Back office assessor (Current Employee) - London - 11 November 2022

Very stressful very stressful very stressful. Tiring and targets target targets. Currently looking for new roles because the unpredictability of the role is stressful

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dont do it

pip assessor (Former Employee) - homeworker - 6 November 2022

dont do it terrible place to work treated like absolute rubbish they also messed up the final payroll then instructed debt collectors to come and get the money off me

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Dreadful

Senior Administrative Assistant (Former Employee) - Lytham St. Annes, Lancashire - 31 October 2022

Worst place I've ever worked. Caused a lot of issues for me. Management are free to do as they please, coworkers were often hostile and unhelpful. Socialising was discouraged.

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Great Place to Work

SDM (Current Employee) - UK - 21 September 2022

Great Place to Work.Great work life balance, opportunity for progression. Supportive management. Great benefits for employees and very people orientated.

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