Customer Service Advisor in Glasgow
Worked for Aviva for only 6 mo this but I can assure you it was the best experience. First you get benefits and discounts from pretty much every shop. The training and the people are very nice and helpful. The managers are excellent, each manager ‘specialises’ on one thing: payroll, holidays, quality etc. Free coffee, and in house kitchen with staff
Manager in Norwich, Norfolk
Wages are great but you’re just a number.
The wages are fantastic for Norwich, even at entry level (phone workers) it’s really monotonous work which is HIGHLY scripted though, you don’t have conversations you just read things. The ‘leaders’ there don’t have any real management skills or actual leadership training they are just people who’s face fit or typical yes people. They don’t rock the boat and just do as their told by the senior leadership team. Means your support and development just comes down to if the big boss likes you or not. The senior leaders where I worked have been there decades, they have no real inclination to change anything or progress. As a result their is little movement or change , they use the right language but it’s just a ‘do your job’ undertone. They used to be really flexible hours wise to support parents but recently it was deemed bad for business so now you have to do a minimum of 22 hours a week and include a lot of evenings or weekends (so not really flexible anymore) If you don’t want to progress and happy to be a number in exchange for great pay and some truely great benefits (pension discounts and others) then it’s a great job. If you want more sense of achievement then I’d avoid.
Claims consultant in Sheffield
Run for the hills
They sell the job to you as not your usual call centre, no call time targets etc. It’s a lie. Everything you do is scrutinised. Very poor when an emergency or childcare situation crops up. The expectation is that someone else deals with your child or emergency, anything as long as your bum is in the seat. Put the fear of god into staff calling in sick. Absence is managed by the rule book and not by the circumstances of the staff member. Currently trying to enforce the attitude that their staff are key workers, should send children to school so they don’t have to make allowances for people struggling to juggle in the current environment. Spend all day wiping the customers back side. It appears that nothing is the responsibility of Aviva’s customer anymore. They aren’t even expected to actually call to make a claim. Constant complaints from entitled people who feel everything is your job. Aviva have permitted this ethos by not backing up staff. You are expected to be available to take new calls and pander to other customers every need. You are unable to successfully do both and are penalised for it.
Customer Service Advisor in Sheffield
Good company with some cons
Don’t get me wrong Aviva are good. Their benefits are outstanding and the pay is good, but there’s something missing, their turning very target driven and they are a bit messy.
Motor Claims Handler in Norwich
Challenging and Rewarding
The processes constantly change so you have to be willing to adapt and swiftly retain new information. The management is a mixed bag - I never had a bad manager myself, and there are many good, efficient and helpful souls there, along with plenty of dreck. The quality of your workday will largely depend on which manager you are working under. You will be responsible for Co-ordinating roadside assistance and liaising with garages regarding repairs, and you'll also be called on to make liability judgements and vehicle valuations. You'll need an even temperament, patience, assertiveness and the ability to have confidence in your decision making. The best part of the day is being able to help out a customer or colleague in need and make their day better. The worst part is trying to explain to stubborn people why they are at fault for an accident. There are experts there to help with regards to liability and vehicle valuation, but it is not always easy to get ahold of them. The progression system is firm but fair, scheduling are usually quite helpful if you need to move shifts around.