Positives:Nice little perks and bonusesGenerally everyone there is very friendly and helpfulNegatives: I've never worked somewhere which is so OTT with the time watching and micromanaging Management can be very picky about who they like and don't like and they'll make it clear if they don't like you It's a call centre don't let them tell you anything different Very "in your face " about equality and diversity to the point where if you don't fit into one of their tick boxes you aren't valued

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Decent

Staff Member (Former Employee) - Manchester, Greater Manchester - 27 December 2022

Can be a good place to work but at the same time can be quite bad too...all depends on the mood of your manager on the day and that can even change from hour to hour.

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Insights into Aviva

Based on 50 survey responses

Areas for improvement

Energising work tasks
Overall satisfaction
Sense of belonging

Boring

Administrator (Former Employee) - London, Greater London - 26 December 2022

It was just a job, same things every day using outdated software. High turnover and you felt replaceable. Unfortunately the company only cares about its structure and not the people.

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Still quite new here

Customer service expert (Current Employee) - Norwich - 16 December 2022

The benefits and salary are great.Everyine is lovely and welcoming. It is customer service so very day is different, some customers are lovely and some not so much. The pay is good for the job. Training gives you lots of information which is good but it feels like a lot when you're learning and lots more learning done when you are actually out of training. Seems to be good progression routes available and lots of incentives and little perks.

Pros

Good pay, nice environment, good training, people are pleasant

Cons

When queues are long people complain a lot!

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Good work life balance

Commercial Insurance Underwriter (Former Employee) - York, North Yorkshire - 8 November 2022

Seems to change top management more than the government changes prime ministers.Not a bad job, supportive rather than blame culture As most jobs if your face fits you're laughing

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Appears to be a fantastic company

Health and Safety Manager (Current Employee) - Norwich - 19 October 2022

I am only just looking to start at Aviva. The interview process was very organised and the recruitment team were quick and attentive to any queries. The team I have met so far all seem fantastic, it is a friendly atmosphere but there is clear direction for the role.

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Who you know, not what you know

Customer Expert (Former Employee) - York - 6 October 2022

Really enjoyed working for Aviva to start with but it has changed a great deal over the years. People getting management positions because their mates get them the job. A lot of favouritism. Management are terrible, no people skills, all about targets and their little clicks. Honestly how some of these managers got their positions is beyond me. If you're part time you're expected to do the same amount of work as a full time person, you're not kept in the loop with anything and just left out. Training is appalling, asked to work a new process with no training and talk to customers when you have no idea.

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Demoralising culture

Insurance Advisor (Former Employee) - Glasgow - 12 September 2022

If they would get rid of the clique middle management and had people that knew the role of the claims handler running the place it would be more successful. They’re more interested in petty dramas and promoting the favourites than having a department full of knowledgable and happy staff.

Pros

Flexible working

Cons

Management

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good learning experience but stressful

Customer Advisor (Former Employee) - Norwich - 22 August 2022

good learning experience but stressful. they set high standards but made it impossible to live up to them. the culture was very cliquey. the hardest part of the job was the expectations. the best was helping customers.

Pros

discounted Starbucks on site

Cons

stressful

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Typically

Insurance Motor Engineer (Former Employee) - Leeds - 17 August 2022

The management only seem to think of themselves, the people that work on the ground level are not engaged with & despite being asked ( to look good to the share holders) the results are ignored. Especially if you are a homeworker who are left to do everything your self & No back up.

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Jobs at Aviva

Group Strategy Associate

Change & Transformation Apprentice – Level 4 – Technology

Norwich

6 days ago

Customer Service Advisor

Eastleigh

23 days ago

Was interesting and insightful

Spring (Former Employee) - London - 12 July 2022

I was a spring intern at Aviva. The application consisted only of answering a few short questions with no interviews.The programme basically made you attend a bunch of sessions/workshops on the different teams and departments within Aviva so you can better understand what the work is like in each one of them. They also provided some interview tips and how to get into their internship and graduate programme so that was nice.Overall, I'd say my experience was positive.

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Snowflake company

Medical claims assesor (Former Employee) - United Kingdom - 10 July 2022

Says they care- they don't Staff are backstabbing and 2 faced, management are poor behaviour enablers- very clicky and has a 'face fits' cultureManagement feels they're better than the frontline staff and looks down on them from behind closed doors

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Non stop stressful call centre

Customer Service Expert (Former Employee) - Norwich, Norfolk - 20 May 2022

They paint is as very employee focus but its just a call centre a the end of the day, sometimes you have lovely chats with customer and sometimes you get screamed at, they are very understaffed and have a high turnover rate. Try to lure you in with benefits but salary not that great for all of the knowledge you need to know the abuse from customers and the stress. Basically if you are looking to just do your job and are not to worried about getting screamed at for things out of your control then you will be fine here, if you actually want to enjoy and not have panic attacks every morning before work dont apply.

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Started great

Customer Service Advisor (Former Employee) - Norwich, Norfolk - 19 May 2022

If you are happy to dedicate your entire life around work. You will move along easily. Has become more of a call centre than an office. Has become a popularity contest. A lot of the colleagues are brilliant.

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Fast pace, goal oriented workplace.

Insurance advisor (Current Employee) - Glasgow, Glasgow - 10 May 2022

It’s fast going and can feel like working non stop but it’s a fun place to work and all forms of staff are helpful. The pay is good for what you have to do.

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Staff are friendly, you get trainings,

Risk Assessor (Former Employee) - Bishopbriggs, East Dunbartonshire - 8 May 2022

Too much script to read during calls, when you make a mistake, your pay drops as well. Too much irrelevant meetings. The work load is so much for the pay you get.

Pros

Free coffee

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Varied opportunities

Strategy Manager (Former Employee) - London, Greater London - 12 April 2022

After 15 years and 13 roles, these are my notes. Look out for the regular restructures and redundancy threats. Never get comfortable. Find an ally and mentor who is part of the inner circle and map out your development plan.

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Poor management structure

Customer Service Representative (Former Employee) - Norwich - 24 March 2022

Leaves you feeling like you're being watched at all times and you're not trusted to do your job. Senior managers often took our opinions onboard and then made very quick decisions against the majority opinion that were then implemented too fast

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Not safe

Administrator (Former Employee) - York, North Yorkshire - 24 March 2022

Face fits culture. New execs every couple of years hence restructures every couple of years. No job security. Huge focus on costs savings which is constant. Execs are NEVER happy with results of their restructuring. Always ‘more to do’. It never ends! Never allowed to just do your job without constant cost saving measures and ‘new and improved ways of doing things’. Some managers ok. Others just out for themselves. HR (People Function) useless. Only care about managing exec/manager expectations. Pay and benefits good. Lovely colleagues.

Pros

Pay/benefits/colleagues

Cons

No job security

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Great place to work

Claims Handler (Current Employee) - Glasgow, Glasgow - 11 March 2022

Great place to work, can be stressful at times like every other job. A lot of support from management.

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Vehicle claims department

Claims Handler (Current Employee) - Norwich - 9 March 2022

Aviva is General a good company, except the car claims department. Cant retain staff, stressful beyond words and literally a number. Business managers do not have the backbone to stand up to those above and say it does not work.

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