Aviva
3.9 out of 5 stars.
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Aviva Employee Reviews

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Don’t get me wrong Aviva are good. Their benefits are outstanding and the pay is good, but there’s something missing, their turning very target driven and they are a bit messy.
Pros
Pension scheme, benefits, flexible working, free stuff
Cons
Stressful, not understanding
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The wages are fantastic for Norwich, even at entry level (phone workers) it’s really monotonous work which is HIGHLY scripted though, you don’t have conversations you just read things. The ‘leaders’ there don’t have any real management skills or actual leadership training they are just people who’s face fit or typical yes people. They don’t rock the boat and just do as their told by the senior leadership team. Means your support and development just comes down to if the big boss likes you or not. The senior leaders where I worked have been there decades, they have no real inclination to change anything or progress. As a result their is little movement or change , they use the right language but it’s just a ‘do your job’ undertone. They used to be really flexible hours wise to support parents but recently it was deemed bad for business so now you have to do a minimum of 22 hours a week and include a lot of evenings or weekends (so not really flexible anymore) If you don’t want to progress and happy to be a number in exchange for great pay and some truely great benefits (pension discounts and others) then it’s a great job. If you want more sense of achievement then I’d avoid.
Pros
Pay. Discounts. Pension.
Cons
Lacks ambition to change. Top down. Leaders lack skills or training.
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They sell the job to you as not your usual call centre, no call time targets etc. It’s a lie. Everything you do is scrutinised. Very poor when an emergency or childcare situation crops up. The expectation is that someone else deals with your child or emergency, anything as long as your bum is in the seat. Put the fear of god into staff calling in sick. Absence is managed by the rule book and not by the circumstances of the staff member. Currently trying to enforce the attitude that their staff are key workers, should send children to school so they don’t have to make allowances for people struggling to juggle in the current environment. Spend all day wiping the customers back side. It appears that nothing is the responsibility of Aviva’s customer anymore. They aren’t even expected to actually call to make a claim. Constant complaints from entitled people who feel everything is your job. Aviva have permitted this ethos by not backing up staff. You are expected to be available to take new calls and pander to other customers every need. You are unable to successfully do both and are penalised for it.
Pros
Pay
Cons
No flexibility, bums on seats mentality
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The processes constantly change so you have to be willing to adapt and swiftly retain new information. The management is a mixed bag - I never had a bad manager myself, and there are many good, efficient and helpful souls there, along with plenty of dreck. The quality of your workday will largely depend on which manager you are working under. You will be responsible for Co-ordinating roadside assistance and liaising with garages regarding repairs, and you'll also be called on to make liability judgements and vehicle valuations. You'll need an even temperament, patience, assertiveness and the ability to have confidence in your decision making. The best part of the day is being able to help out a customer or colleague in need and make their day better. The worst part is trying to explain to stubborn people why they are at fault for an accident. There are experts there to help with regards to liability and vehicle valuation, but it is not always easy to get ahold of them. The progression system is firm but fair, scheduling are usually quite helpful if you need to move shifts around.
Pros
Good team spirit, quiet areas for lunchtime reading/watching movies on headphones.
Cons
Progression is relentless, office politics enter the mix at management level
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The management are wonderful, I had a small breakdown while I was there due to family matters, they looked after me and was always there when I needed them.
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i have no comments the place is okay to work but they make you work with less wages .the environment is good in regards to your teamthey do not understand when your on sick leave they get into action to dismiss you .management do not understand your needs
Pros
na
Cons
they need to help their staff if on sick leave not dismiss them with stupid excue
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When first joined aviva really enjoyed my role, this then changed to a very demanding role, which progressed to yet another role within same department. Latterly the role proved that you were just a number. Only interested in your productivity not your wellbeing. Not the place for everyone, not an easy role, constantly answering calls which were monitored, expected to take so many in an hour ...if you didn't.....questions were asked !
Pros
None
Cons
Stressful, shifts, weekend working
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There are lots of opportunities for advancement They support a good work/life balanceNo matter this office you are based in it is a good working environmentThey have good benefits for working with them
Pros
Share savers scheme
Cons
Went through lots of restructures
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Not an easy job. Calls constantly scrutinised. Back stabbing if you make a mistake. Not much flexibility if you need time off. They even cancel your time off if they feel like it. If you get on well with someone they split you up. You have to get a park and ride bus to office so it make a longer day. Only good thing here is the pay and benefits. I would not recommend it.
Pros
Excellent pay and benefits
Cons
Ok if your face fits.
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Aviva started off good, however if you haven’t been there for very long you will be treated differently not great. The people are not friendly. Very strict. Not a great environment to work in. Same as Teleperformance a lot of bullying in the work place.
Pros
Pay
Cons
Not Friendly
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Worked for Aviva for 12 years. Middle management restructed 2 years ago to the detriment of the business and the staff. New managemnt adopted the "we say Jump, you say how high attitude" if you questioned middle management decisions, geat lengths were had to ensure your silence. Middle management treated all staff as no more than a number. The number for them could be used and made expendable whenever it suits. A once decent company turned int a nightmare!
Pros
None
Cons
Disgraceful middle management.
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Nice place to work, job wasn't too hard, colleagues very friendly and helpful, manager was great, shift patterns were good as well and so was the training.
Pros
good training, colleagues and manangers
Cons
very hot office
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if you value your mental health, run. its not a surprise so many Aviva employees have taken their lives. great place to work if you're besties with high up management, if you're not you're treated like dirt.
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Unnecessarily constructive dismissal Aviva used the "less than two years" working and said resign with months pay or be dismissed with zero pay. The fear factor culture lives and breathes here it is so unnecessary.
Pros
Large company benefits(what are they worth now)
Cons
Hire and fire culture
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I was here for 10 months. There are several little clicks groups. Lots of gossiping. No real managers or teams. No real progression, just sit at a desk and work. Its okay if you just wanna work and get paid but if you want to enjoy working and have a career then you're better off elsewhere.
Pros
Salary
Cons
No progression, gossiping
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Not much to say here, aside from its impossible to not make mistakes and have it passive aggressively fed back to you. Expect to suck up if you want to progress. Training doesn't cover enough to help. The new method is turning this place into a battery farm call centre fast
Pros
Good home work life and location
Cons
Everything else
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A good place to work with friendly people. Excellent opportunities to advance your career . A bonus scheme available on a annual or 6 monthly basis.
Pros
local
Cons
none
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Never helped or listened to by my direct line manager. Expected to know everything without knowing anything that was actually expected. Constantly criticised and bullied for having severe anxiety & depression, told to 'snap out of it' and 'stop being so miserable & tired' many times. Most workplace colleagues were sympathetic & understanding which made work-life bearable. The most enjoyable part of the job was finally leaving the company after having numerous mental breakdowns.
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Lovely culture and environment. Good support systems in place. Just like all places some good managers some not so. Open to new ideas. I would recommend working for aviva
Pros
good working environment
Cons
Stressful in surge conditions
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Very fast paced work as contact centre so always expected to be on an open line unless on a break. Supportive team members. I enjoyed my time at Aviva. I left as thought the grass was greener on the other side but that was not the case. Paid well and annual bonus. You are expected to work hard but it is rewarding.
Pros
Salary and annual bonus. Team members
Cons
Fast paced and can be stressful at times
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I was TUPE'D from another company and the transition was seamless. I worked within a team and they had great opportunities to move up the ladder. I liked working here.
Pros
Good Pension & Bonus Scheme
Cons
Relocation package not great
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