B&M Retail
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Customer Service Manager interviews at B&M Retail

Here’s what others thought about the interview process at B&M Retail.

Interview experience

Based on 256 interviews
Favourable

Interview difficulty

Based on 256 interviews
Easy

Interview process length

Based on 239 interviews
About a day or two

Customer Service Manager interview process at B&M Retail

Overall experience

On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7.

On a scale of 1-10 where 1 is Easy and 10 is Difficult, their rating is 3.

Interview process length
About a day or two
70%
About a week
25%
About two weeks
3%
About a month
2%
More than one month
0%
Most reported steps
On-site interview
76%
Group interview
17%
Phone call/screening
17%
Problem solving exercises
10%
Presentation
5%
Least reported steps
Take-home/sample work
1%
They have no interview
0%
Drug test
0%

What candidates say about the interview process at B&M Retail

  • Semi formal, induction takes an hour or two
    Shared on 7 July 2021 - Customer Service Manager - Sealand, Cheshire
Read more about the interview process at B&M Retail

Customer Service Manager interview questions at B&M Retail

Commonly asked questions, as reported by candidates

  • Be honest and on time
    Shared on 21 September 2021 - Customer service manager - Derby, Derbyshire

What was your interview with B&M Retail like?

Your insights will help other jobseekers.

Customer Service Manager interview tips at B&M Retail

Dress code for the interview
  • Business casual (e.g. dress slacks)64%
  • Formal (business suit)20%
  • They didn’t have a dress code11%
  • Casual (t-shirt and jeans)4%
  • Special outfit (e.g. protective gear)1%

What advice do candidates give for interviewing at B&M Retail

  • just be yourself and research on the business
    Shared on 22 December 2021 - Customer Service Manager - Stevenage, Hertfordshire
  • Answer honestly, they want to know whether you are hard working and will work well in the team they have already.
    Shared on 13 August 2021 - Customer Service Manager - Lancaster, Lancashire
  • Be yourself and some research can make a difference to the role you are applying for.
    Shared on 30 June 2021 - Customer Service Manager (CSM) - 181 Dalkeith

The first interview at B&M Retail for Customer Service Manager

How candidates got an interview
  • Paper application20%
  • Employee referral18%
  • Walk-In18%
  • Other18%
  • Through Indeed15%

How candidates received their first interview at B&M Retail

  • Through indeed
    Shared on 13 April 2022 - Customer Service Manager - Sutton Coldfield, West Midlands
  • I applied through a store in Thetford who were looking for temp Christmas Staff. I filled in the application and handed it in and within a week, i got a phone call for an interview.
    Shared on 30 June 2021 - Customer Service Manager - Bury St. Edmunds, Suffolk
  • Ask to speak to store manager or customer service manager when handing a CV in.
    Shared on 12 February 2021 - Customer Service Manager - Liverpool
  • Companies
  • B&M Retail
  • Interviews
  • Customer Service Manager