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Customer Service Representative Interviewing at B&M Retail

See what people said about the interview process at B&M Retail.

Interview experience

Based on 1,280 interviews

Interview difficulty

Based on 1,337 interviews

Interview process length

Based on 1,217 interviews
About a day or two

Customer Service Representative interview process at B&M Retail

Overall experience

On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7.

On a scale of 1-10 where 1 is Easy and 10 is Difficult, their rating is 3.

Interview process length
About a day or two
About a week
About two weeks
About a month
More than one month
Most reported steps
On-site interview
Phone call/screening
Group interview
Problem solving exercises
Least reported steps
They have no interview
Take-home/sample work
Drug test

What candidates say about the interview process at B&M Retail

  • Very in formal and relaxed like having a chat with a friend.
    Shared on 15 September 2021 - Customer Service Assistant - Larkhall, South Lanarkshire
  • Due to COVID I had a telephone interview before going for my induction which is very different to normal but they made it as straight forward as possible
    Shared on 13 May 2021 - Customer Service Advisor - Sprucefield
  • Average but not daunting
    Shared on 21 March 2021 - Customer Service Assistant - Durham city retail park
Read more about the interview process at B&M Retail

Customer Service Representative interview questions at B&M Retail

Commonly asked questions, as reported by candidates

  • asked about previous roles, ability to get to and from work if working late shifts
    Shared on 19 July 2022 - customer service assistant - pontefract
  • What do I know about the company
    Shared on 1 June 2022 - Customer Service Assistant - Tiverton
  • About my previous job
    Shared on 22 October 2021 - Customer Service Assistant - Northallerton, North Yorkshire

What was your interview with B&M Retail like?

Your insights will help other jobseekers.

Customer Service Representative interview tips at B&M Retail

Dress code for the interview
  • Business casual (e.g. dress slacks)53%
  • Casual (t-shirt and jeans)16%
  • Formal (business suit)15%
  • They didn’t have a dress code14%
  • Special outfit (e.g. protective gear)2%

What advice do candidates give for interviewing at B&M Retail

  • Be yourself
    Shared on 30 March 2022 - CSA - Customer Service Assistant - Leighton Buzzard, Bedfordshire
  • Don’t be late, dress smart, be ready to approach a customer if asked as we were given that challenge
    Shared on 4 February 2022 - Customer Service Assistant - Chelmsford, Essex
  • Be yourself.
    Shared on 18 January 2022 - Customer Service Advisor - Leighton Buzzard, Bedfordshire

The first interview at B&M Retail for Customer Service Representative

How candidates got an interview
  • Employee referral20%
  • Walk-In20%
  • Other19%
  • Paper application14%
  • Through Indeed10%

How candidates received their first interview at B&M Retail

  • I was referred through my local job centre
    Shared on 3 May 2022 - Customer Service Assistant - Hucknall, Nottinghamshire
  • Telephone. Chased via email
    Shared on 2 May 2022 - Customer Service Assistant - Orton Waterville, Cambridgeshire
  • Friend spoke to manager
    Shared on 21 March 2022 - Customer Service Assistant - Northwich, Cheshire
  • Companies
  • B&M Retail
  • Interviews
  • Customer Service Representative