Customer Service Representative Interviewing at B&M Retail
See what people said about the interview process at B&M Retail.
Interview experience
Based on 1,280 interviews
Favourable
Interview difficulty
Based on 1,337 interviews
Easy
Interview process length
Based on 1,217 interviews
About a day or two
Customer Service Representative interview process at B&M Retail
Overall experience
On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7.
On a scale of 1-10 where 1 is Easy and 10 is Difficult, their rating is 3.
Interview process length
About a day or two
63%
About a week
29%
About two weeks
6%
About a month
1%
More than one month
1%
Most reported steps
On-site interview
73%
Phone call/screening
19%
Group interview
15%
Problem solving exercises
10%
Other
7%
Least reported steps
They have no interview
2%
Take-home/sample work
1%
Drug test
0%
What candidates say about the interview process at B&M Retail
- Very in formal and relaxed like having a chat with a friend.Shared on 15 September 2021 - Customer Service Assistant - Larkhall, South Lanarkshire
- Due to COVID I had a telephone interview before going for my induction which is very different to normal but they made it as straight forward as possibleShared on 13 May 2021 - Customer Service Advisor - Sprucefield
- Average but not dauntingShared on 21 March 2021 - Customer Service Assistant - Durham city retail park
Customer Service Representative interview questions at B&M Retail
Commonly asked questions, as reported by candidates
- asked about previous roles, ability to get to and from work if working late shiftsShared on 19 July 2022 - customer service assistant - pontefract
- What do I know about the companyShared on 1 June 2022 - Customer Service Assistant - Tiverton
- About my previous jobShared on 22 October 2021 - Customer Service Assistant - Northallerton, North Yorkshire
What was your interview with B&M Retail like?
Your insights will help other jobseekers.
Customer Service Representative interview tips at B&M Retail
Dress code for the interview
- Business casual (e.g. dress slacks)53%
- Casual (t-shirt and jeans)16%
- Formal (business suit)15%
- They didn’t have a dress code14%
- Special outfit (e.g. protective gear)2%
What advice do candidates give for interviewing at B&M Retail
- Be yourselfShared on 30 March 2022 - CSA - Customer Service Assistant - Leighton Buzzard, Bedfordshire
- Don’t be late, dress smart, be ready to approach a customer if asked as we were given that challengeShared on 4 February 2022 - Customer Service Assistant - Chelmsford, Essex
- Be yourself.Shared on 18 January 2022 - Customer Service Advisor - Leighton Buzzard, Bedfordshire
The first interview at B&M Retail for Customer Service Representative
How candidates got an interview
- Employee referral20%
- Walk-In20%
- Other19%
- Paper application14%
- Through Indeed10%
How candidates received their first interview at B&M Retail
- I was referred through my local job centreShared on 3 May 2022 - Customer Service Assistant - Hucknall, Nottinghamshire
- Telephone. Chased via emailShared on 2 May 2022 - Customer Service Assistant - Orton Waterville, Cambridgeshire
- Friend spoke to managerShared on 21 March 2022 - Customer Service Assistant - Northwich, Cheshire
- Companies
- B&M Retail
- Interviews
- Customer Service Representative